World Duty Free
Discover World Duty Free, your gateway to tax-free shopping at UK airports, offering fantastic savings on fragrance, skincare, liquor, and confectionery with convenient Reserve & Collect.
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Shop at World Duty FreeAbout World Duty Free
World Duty Free, established in 1997 and headquartered in Egham, United Kingdom, is a leading name in airport retail. As a proud member of the Avolta Group (formerly Dufry), World Duty Free operates hundreds of stores globally, offering travellers an exceptional opportunity to purchase premium products at duty-free prices. Their mission is to provide a convenient and rewarding shopping experience, ensuring passengers can access a wide array of goods before they depart.
The Ultimate Airport Shopping Experience
World Duty Free is renowned for transforming airport shopping into an enjoyable and efficient part of the travel experience. With their popular Reserve & Collect service, customers can browse and select items online, securing their purchases in advance and collecting them directly at the airport. This service not only guarantees availability but also allows shoppers to take advantage of exclusive online offers and duty-free savings without the rush.
Product Range Highlights
The extensive product catalogue at World Duty Free caters to diverse tastes and needs, focusing on high-demand categories popular with international travellers.
Fragrances & Skincare
Discover an impressive selection of designer fragrances and high-quality skincare products from leading global brands. Whether you're seeking a signature scent, a new beauty regimen, or travel-sized essentials, World Duty Free offers competitive prices on luxury items, including popular brands and exclusive travel sets.
Liquor & Confectionery
For those looking to indulge or find the perfect gift, the range of fine spirits, wines, and champagnes is extensive. Complementing this, a delightful assortment of premium confectionery, including beloved British chocolates like Cadbury and popular treats like Haribo, ensures there's a sweet something for every palate. These categories often feature special promotions and travel-exclusive packaging.
Shopping with World Duty Free
Shopping at World Duty Free is designed for ease and value. Beyond the convenience of Reserve & Collect, customers can benefit from various savings and loyalty programmes. Students can enjoy a 10% discount via Student Beans, and NHS/Blue Light cardholders also receive 10% off their Reserve & Collect orders. The Club Avolta loyalty programme rewards frequent shoppers with tiered discounts and other exclusive perks, making every purchase more rewarding. Their dedicated customer service team is available to assist with any queries, ensuring a smooth and pleasant shopping journey.
World Duty Free was founded in 1997 and is headquartered in Egham, United Kingdom. It is part of Avolta, with Over 550 stores in 20 countries (World Duty Free G locations.
Discounts & Loyalty
Student Discount
World Duty Free offers a 10% student discount when you Reserve & Collect via Student Beans, making your airport shopping even more affordable.
NHS Discount
NHS and Blue Light cardholders can enjoy exclusive discounts at World Duty Free, including 10% off when using the Reserve & Collect service.
Loyalty Programme
Club Avolta
Join Club Avolta (formerly Red By Dufry) to earn rewards and tier points with every purchase. Members receive discounts of 5%, 7%, or 10% with Silver, Gold, and Platinum memberships, respectively. You can also earn Avios points at select airports.
Shipping & Returns
World Duty Free operates a 'Reserve & Collect' service. You reserve your items online and collect them in-store at your chosen airport before you fly. There is no traditional home delivery service.
Returns Policy
World Duty Free offers returns and refunds. For specific details on their policy, including eligibility and process, customers are advised to refer to the 'Returns & Refunds' section on their website or contact customer services. Items are paid for upon collection, simplifying returns if plans change before payment.
Company Information
Founded
1997
Headquarters
Egham, United Kingdom
Number of Stores
Over 550 stores in 20 countries (World Duty Free G
Parent Company
Avolta
Payment Methods
Frequently Asked Questions
How does Reserve & Collect work?
You can reserve thousands of products online and collect them at your chosen World Duty Free store in the airport before you travel. You pay for your items when you collect them in-store.
Where do I pick up my Reserve & Collect order?
Your order can be picked up at the designated World Duty Free store within the airport you selected during the reservation process. Please check your confirmation for specific collection point details.
What happens if my travel plans change?
World Duty Free understands that travel plans can change. You can typically amend or cancel your Reserve & Collect order if your travel details are altered. Please contact customer services for assistance.
What payment methods are accepted in-store?
When collecting your order in-store, World Duty Free accepts various payment methods, including major credit and debit cards such as Visa, Mastercard, American Express, Maestro, and cash.
Can I find all airport store items online?
While World Duty Free offers a vast selection online, not all items available in their physical airport stores may be listed on the website. The online selection focuses on popular products and travel exclusives.
Do you offer international shipping?
World Duty Free operates on a 'Reserve & Collect' model, meaning products are reserved online and collected in-store at the airport. They do not offer international shipping for online orders.
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Contact Information
Customer Service
+44 (0)1784 475509Customer Service Email
customerservices.uk@dufry.comCustomer Service Hours
Monday to Friday, 10:00 – 16:00 (GMT), closed on Saturday, Sunday & UK Bank Holidays.
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