Hair Syrup
Hair Syrup is a Pembrokeshire-based haircare brand founded by Lucie Macleod, selling pre-wash hair oils, leave-in treatments, shampoo and conditioner, and hair care gift sets.
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About Hair Syrup
Hair Syrup is a UK haircare brand founded by Lucie Macleod and run from Goodwick in Pembrokeshire, West Wales, where its warehouse is. Its core product is a range of oils that are applied to the hair and scalp before washing. The brand says its products are made in England, and it has featured on BBC Dragons' Den.
What Hair Syrup sells
- Pre-wash oil treatments matched to a hair goal, including The Original, Lemon Aid, Rapunzel, Growsmary, Mint Condition, Superfoods, Zen, Vitamin C Me, Rose Bloom and Watermelon Oil
- Rapunzel shampoo and conditioner, the newest wash-day line
- Leave-in post-wash treatments
- Hair care tools, bundles such as the Rapunzel Hair Growth Bundle and The Selection Box, and gift cards
The shop sorts its range by concern: scalp health, growth, repair and strength, and hydration and shine. According to the brand, Rapunzel is aimed at hair that is slow to grow, Mint Condition at a flaky or itchy scalp and Lemon Aid at an oily scalp. Beyond its own site, Hair Syrup names Boots, ASOS, LookFantastic and Beauty Bay among its stockists.
Delivery and returns
UK orders travel by Royal Mail 48, which Hair Syrup's shipping policy puts at 2 to 7 working days, and delivery is free on orders over £50. A UK parcel is only treated as lost once 21 working days have passed since dispatch. International orders go by Royal Mail Tracked and can take up to 30 working days, with import duties and taxes falling to the buyer.
To send something back, email hello@hairsyrup.co.uk within 14 days of receiving the order and wait for authorisation before posting it. Items must be unused and in their original packaging, and opened beauty products cannot be returned for hygiene reasons. Return postage is paid by the customer, and the original shipping fee is not refunded.
Hair Syrup is headquartered in Goodwick, Pembrokeshire.
Shipping & Returns
UK delivery by Royal Mail 48, 2 to 7 working days; free over £50. International orders by Royal Mail Tracked, up to 30 working days; import duties and taxes are paid by the buyer.
Returns Policy
Notify Hair Syrup within 14 days of receiving the order and get email authorisation before returning. Items must be unused and in original packaging; opened beauty products are not returnable for hygiene reasons. The customer pays return postage; shipping fees are not refunded. Report damaged items to hello@hairsyrup.co.uk on delivery.
Company Information
Headquarters
Goodwick, Pembrokeshire
Frequently Asked Questions
How much is Hair Syrup delivery in the UK?
UK orders over £50 ship free. Hair Syrup sends UK parcels by Royal Mail 48, which its shipping policy says takes 2 to 7 working days, and a UK parcel only counts as lost after 21 working days.
What is Hair Syrup's returns policy?
Hair Syrup must be told within 14 days of the order arriving, and every return needs email authorisation first. Items must be unused and in original packaging; opened beauty products cannot be returned for hygiene reasons, and the buyer pays return postage.
Does Hair Syrup ship outside the UK?
Yes. International orders travel by Royal Mail Tracked, and Hair Syrup allows up to 30 working days for them to arrive. Import duties and taxes are the buyer's responsibility, and unpaid customs fees are deducted from any refund.
Who founded Hair Syrup and where is it based?
Lucie Macleod founded Hair Syrup. The business ships from a warehouse in Goodwick, Pembrokeshire, in West Wales, says its products are manufactured in England, and has appeared on BBC Dragons' Den.
Which Hair Syrup oil is meant for which hair concern?
Hair Syrup matches each pre-wash oil to a concern. According to the brand, Rapunzel is for slow-growing hair, Mint Condition for a flaky or itchy scalp, Lemon Aid for an oily scalp and Zen for dull, frizzy hair.
Where else is Hair Syrup sold?
Boots, ASOS, LookFantastic and Beauty Bay stock Hair Syrup, according to the brand's own about page. The full range, including bundles and gift cards, is also sold direct from hairsyrup.co.uk.
How do shoppers contact Hair Syrup?
Hair Syrup handles orders, returns and damaged-item reports through hello@hairsyrup.co.uk. Its returns address is Unit 3, Goodwick Industrial Estate, Main Street, Goodwick, SA64 0BD.
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Customer Service Email
hello@hairsyrup.co.ukSimilar Shops
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