Your Surprise
YourSurprise.co.uk offers a delightful range of personalised gifts, from photo mugs to giant chocolate bars, crafted with care to make every moment special for your loved ones.
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About YourSurprise.co.uk
Since its establishment in 2005, YourSurprise.co.uk has been a premier online destination for creating truly unique and personal gifts. Headquartered in Zierikzee, Netherlands, this dedicated online gift shop is renowned for its commitment to quality, efficiency, and heartfelt customisation. Their core philosophy is that a gift is a powerful means to convey emotion and create lasting connections, making every item crafted with meticulous care to ensure it's as meaningful as the message it carries.
Explore the YourSurprise Product Range
YourSurprise offers an expansive and versatile product catalogue, ensuring a perfect personalised gift for every taste and budget. Shoppers can easily browse by recipient, occasion, or gift type. Popular items include custom photo mugs, engraved jewellery, personalised stationery, and a delightful selection of personalised food and drink gifts like giant chocolate bars and custom wine bottles. Whether for a birthday, anniversary, or just because, you can find gifts for him, her, and kids, all easily customised with cherished photos, dates, or heartfelt messages. Buy personalised gifts online with confidence, creating something truly special.
The YourSurprise Shopping Experience
YourSurprise.co.uk provides a smooth and efficient online shopping journey, from easy navigation to a straightforward personalisation tool. They pride themselves on prompt production and fast delivery. Customer service is readily available via phone at +44 20 3318 0348 or email at customersupport@yoursurprise.co.uk, with extended hours. Furthermore, YourSurprise supports the community by offering valuable discounts to NHS, healthcare, and armed forces personnel through the Blue Light Card, making thoughtful gifting more accessible.
Your Surprise was founded in 2005 and is headquartered in Zierikzee, Netherlands. It is part of YourSurprise.com B.V..
Discounts & Loyalty
NHS Discount
YourSurprise offers discounts for NHS and healthcare workers via the Blue Light Card.
Military / Blue Light Discount
YourSurprise offers discounts for military and armed forces members via the Blue Light Card.
Gift Cards Available
Shipping & Returns
UK delivery from £3.95. Express delivery available. Delivery times vary by product due to personalisation requirements.
Returns Policy
14-day returns on non-personalised items. Personalised items cannot be returned unless faulty.
Company Information
Founded
2005
Headquarters
Zierikzee, Netherlands
Parent Company
YourSurprise.com B.V.
Payment Methods
Sustainability
YourSurprise works to reduce environmental impact through efficient production and responsible packaging.
Frequently Asked Questions
How long does personalisation take?
Personalisation times vary by product and method. Most items are produced within 1-3 working days, with delivery time on top. Check individual product pages for specific timescales.
Can I return a personalised gift?
Personalised items cannot be returned unless faulty, as they're made specifically for you. Non-personalised items can be returned within 14 days.
What personalisation methods does YourSurprise use?
YourSurprise offers engraving, photo printing, and embroidery, choosing the method that best suits each product for high-quality results.
Is there a minimum order for business gifts?
No, YourSurprise has no minimum order quantity for business gifts, making it easy to order exactly what you need.
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NHS discount
YourSurprise offers discounts for NHS and healthcare workers via the Blue Light Card.
Military & Blue Light discount
YourSurprise offers discounts for military and armed forces members via the Blue Light Card.
Free delivery
Get free delivery on orders over £50 at Your Surprise.
Gift cards available
Buy discounted Your Surprise gift cards from cashback sites to save even more.
Brought to you by The Virtual Mall, the UK's original online shopping destination, first launched in 1999.
Your Surprise Quick Facts
| Standard Delivery | UK delivery from £3.95. Express delivery available. Delivery times vary by product due to personalisation requirements. |
| Free Delivery | Orders over £50 |
| Click & Collect | Not available |
| Returns Policy | 14-day returns on non-personalised items. Personalised items cannot be returned unless faulty. |
| Student Discount | Not available |
| NHS Discount | YourSurprise offers discounts for NHS and healthcare workers via the Blue Light Card. |
| Military Discount | YourSurprise offers discounts for military and armed forces members via the Blue Light Card. |
| International Shipping | Available |
| Payment Methods | Visa, Mastercard, American Express, PayPal, Apple Pay, Google Pay, Klarna |
| Founded | 2005 |
| Headquarters | Zierikzee, Netherlands |
Last updated: June 2026
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Contact Information
Customer Service
+44 20 3318 0348Customer Service Email
service@yoursurprise.co.ukCustomer Service Hours
Monday to Friday, 9am - 5pm