Waggel
Waggel offers simplified lifetime pet insurance with comprehensive coverage, including dental care and 24/7 video vet calls, ensuring peace of mind for UK pet owners.
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About Waggel
Waggel is a modern, UK-based digital pet insurance provider, established in 2017, with a mission to simplify lifetime pet insurance. They aim to provide pet owners with peace of mind through comprehensive coverage that focuses on less stress and more love. With headquarters in London, Waggel has quickly become a trusted name in the pet care sector, known for its customer-centric approach and innovative digital platform.
Comprehensive Pet Insurance Solutions
Lifetime Coverage
Waggel specialises in providing flexible lifetime pet insurance policies, designed to cover your pet throughout their life. Their comprehensive plans can offer up to £15,000 in annual coverage, ensuring that vet fees for consultations, diagnostics, procedures, and medication are taken care of. A standout feature is the inclusion of dental coverage for every pet, covering treatment costs associated with dental-related accidents and illnesses up to £1,000.
Unique Benefits and Support
Beyond standard coverage, Waggel offers unique benefits such as unlimited free video vet calls, including access to behaviour and nutrition advice. Every Waggel member is also assigned their own personal Customer Champion, a UK-based veterinary nurse dedicated to guiding you through the claim process, making it a truly personalised experience.
A Seamless Digital Experience
Managing your pet insurance with Waggel is designed to be straightforward and stress-free. Their completely digital platform allows you to get a quote, make a claim in seconds, and track its progress online in real-time. Waggel pays directly to any UK-registered vet practice, further simplifying the process for pet owners. They also offer flexible limits and excess options, allowing you to tailor your policy to suit both your coverage needs and budget.
Waggel was founded in 2017 and is headquartered in London, United Kingdom. It is part of Cardif Pinnacle (part of Pinnacle Pet Group).
Discounts & Loyalty
Student Discount
Waggel offers a 15% student discount through Student Beans.
NHS Discount
Waggel offers the first month free for NHS and healthcare workers.
Military / Blue Light Discount
Waggel offers various perks and military discounts for military/armed forces personnel.
Loyalty Programme
Waggel rewards program
The Waggel rewards program provides exclusive benefits on hand-picked products, services, and experiences, including discounts with pet food partners. They also partner with Biscuit Pet Care, a free-to-use pet rewards app that rewards users for walking and caring for their dog.
Shipping & Returns
As a digital pet insurance provider, Waggel does not offer physical product delivery. All policy documents and communications are handled electronically.
Returns Policy
Waggel's policies are subject to a cancellation period. For full details on how to cancel your policy and any associated terms, please refer to your policy wording or contact Waggel's customer service team.
Company Information
Founded
2017
Headquarters
London, United Kingdom
Parent Company
Cardif Pinnacle (part of Pinnacle Pet Group)
Payment Methods
Frequently Asked Questions
What does video vet access include?
24/7 access to qualified vets via video call for advice and guidance.
Can I avoid paying excess?
Some plans have no excess option for added convenience.
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Student discount
Waggel offers a 15% student discount through Student Beans.
NHS discount
Waggel offers the first month free for NHS and healthcare workers.
Military & Blue Light discount
Waggel offers various perks and military discounts for military/armed forces personnel.
Join Waggel rewards program
The Waggel rewards program provides exclusive benefits on hand-picked products, services, and experiences, including discounts with pet food partners. They also partner with Biscuit Pet Care, a free-to-use pet rewards app that rewards users for walking and caring for their dog.
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Waggel Quick Facts
| Standard Delivery | As a digital pet insurance provider, Waggel does not offer physical product delivery. All policy documents and communications are handled electronically. |
| Free Delivery | Not available |
| Click & Collect | Not available |
| Returns Policy | Waggel's policies are subject to a cancellation period. For full details on how to cancel your policy and any associated terms, please refer to your policy wording or contact Waggel's customer service team. |
| Student Discount | Waggel offers a 15% student discount through Student Beans. |
| NHS Discount | Waggel offers the first month free for NHS and healthcare workers. |
| Military Discount | Waggel offers various perks and military discounts for military/armed forces personnel. |
| International Shipping | Not available |
| Payment Methods | Direct Debit, Credit Card |
| Founded | 2017 |
| Headquarters | London, United Kingdom |
Last updated: June 2026
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Contact Information
Customer Service
01299 669955Customer Service Email
hello@waggel.co.ukCustomer Service Hours
Monday-Friday 9am-6pm