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TUI is the UK's leading travel brand, offering an extensive range of package holidays, flights, and cruises to captivating destinations worldwide for every type of adventurer.
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TUI, a household name in UK travel, boasts a rich history rooted in the Thomson Travel Group, established in 1965. Evolving into the modern TUI brand in 2017/2018, the company has consistently delivered exceptional holiday experiences to millions of British travellers. Headquartered in Luton, Bedfordshire, TUI UK & Ireland operates with a profound understanding of what makes a perfect getaway, combining global reach with local expertise. Their commitment to customer satisfaction and responsible tourism underpins every journey they facilitate.
Whether you're looking to buy a package holiday online, book individual flights, or secure a fantastic hotel deal, TUI offers an extensive and diverse product range. Explore everything from relaxing beach holidays in the Mediterranean to adventurous long-haul trips across the globe. TUI specialises in various holiday types, including family-friendly resorts, adult-only escapes, luxurious all-inclusive options, and exciting cruises. With TUI UK, you can effortlessly find and book your ideal escape, benefiting from their vast network of destinations and carefully curated travel options.
The TUI shopping experience is designed for convenience and peace of mind. Customers can easily browse and book their holidays on tui.co.uk, utilising intuitive search filters to find their perfect match. For those who prefer a personal touch, TUI maintains a significant retail presence with over 330 shops across the UK, where expert travel advisors are on hand to assist. Furthermore, TUI offers valuable discounts for students, NHS staff, and military personnel, making dream holidays more accessible. Their dedicated customer service team, available via phone, email, and live chat, ensures support is always at hand, from initial booking to your return home.
TUI was founded in 1997 and is headquartered in Hanover, Germany (UK office: Luton). It is part of TUI Group, with Over 600 UK retail stores locations.
Student Discount
Students can get £50 off bookings of £500 or more, available through Student Beans.
NHS Discount
TUI's "Holidays for Heroes" programme offers NHS staff an extra £100 off per booking for holidays over £1200, or £30 off for holidays under £1200. A valid NHS email address is required to claim.
Military / Blue Light Discount
TUI provides defence discount codes for UK military personnel, veterans, and MOD staff, with savings of up to 25% on the first order.
Gift Cards Available
Loyalty Programme
myTUI Account
Users can save favourite holidays, manage existing bookings, and receive personalised offers and recommendations tailored to their travel preferences.
E-documents delivered via email. Physical documents posted where required.
Returns Policy
Cancellation policies vary by booking type. ATOL protected holidays.
Founded
1997
Headquarters
Hanover, Germany (UK office: Luton)
Number of Stores
Over 600 UK retail stores
Parent Company
TUI Group
Committed to becoming carbon neutral by 2050. Investing in sustainable aviation fuel, efficient aircraft, and sustainable tourism practices.
Yes, TUI package holidays are ATOL protected, meaning you're financially protected if TUI ceases trading before or during your holiday.
TUI offers a price match guarantee. If you find the same holiday cheaper elsewhere within 24 hours of booking, TUI will refund the difference.
Yes, TUI offers flexible payment options including low deposits and the ability to pay the balance in instalments before departure.
Yes, TUI operates TUI Airways, one of the UK's largest airlines, flying passengers to holiday destinations on a fleet of modern Boeing aircraft.
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Be the first to write a reviewStudents can get £50 off bookings of £500 or more, available through Student Beans.
TUI's "Holidays for Heroes" programme offers NHS staff an extra £100 off per booking for holidays over £1200, or £30 off for holidays under £1200. A valid NHS email address is required to claim.
TUI provides defence discount codes for UK military personnel, veterans, and MOD staff, with savings of up to 25% on the first order.
Users can save favourite holidays, manage existing bookings, and receive personalised offers and recommendations tailored to their travel preferences.
Buy discounted TUI gift cards from cashback sites to save even more.
TUI offers price matching. If you find a product cheaper elsewhere, they may match the price.
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| Standard Delivery | E-documents delivered via email. Physical documents posted where required. |
| Free Delivery | Not available |
| Click & Collect | Not available |
| Returns Policy | Cancellation policies vary by booking type. ATOL protected holidays. |
| Student Discount | Students can get £50 off bookings of £500 or more, available through Student Beans. |
| NHS Discount | TUI's "Holidays for Heroes" programme offers NHS staff an extra £100 off per booking for holidays over £1200, or £30 off for holidays under £1200. A valid NHS email address is required to claim. |
| Military Discount | TUI provides defence discount codes for UK military personnel, veterans, and MOD staff, with savings of up to 25% on the first order. |
| International Shipping | Not available |
| Payment Methods | Visa, Mastercard, American Express, PayPal |
| Founded | 1997 |
| Headquarters | Hanover, Germany (UK office: Luton) |
Last updated: February 2026
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Customer Service
0203 451 2688Customer Service Email
serviceuk@tui.co.ukCustomer Service Hours
Monday-Sunday 8am-10pm