Thorntons
Thorntons offers a delightful range of British chocolates and confectionery, perfect for treating yourself or finding the ideal gift for any occasion.
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Shop at ThorntonsAbout Thorntons Chocolates
Thorntons, a cherished name in British confectionery, has been delighting chocolate lovers since its founding in 1911. With over a century of heritage, this iconic UK brand has become synonymous with quality, craftsmanship, and the joy of fine chocolate. Originally established in Sheffield, Thorntons has grown to be a household name, now operating under the ownership of the esteemed Italian confectionery giant, Ferrero, ensuring its legacy continues with a blend of tradition and modern innovation.
Discover the Thorntons Range
Classic Chocolate Boxes
Explore the extensive selection of Thorntons' classic chocolate boxes, perfect for any occasion. From rich dark chocolates and creamy milk chocolates to delicate white chocolate creations, their assortments feature a variety of centres including smooth pralines, gooey caramels, and fruity creams. Whether you're seeking a treat for yourself or a thoughtful gift, the iconic Thorntons Signature Collection and Continental range offer something for every palate.
Personalised Gifts & Seasonal Treats
Make your gift extra special with Thorntons' personalised chocolate options. Many items can be customised with names or messages, adding a unique touch to birthdays, anniversaries, or thank you presents. Throughout the year, Thorntons also unveils delightful seasonal collections for holidays such as Christmas, Easter, Valentine's Day, and Mother's Day, featuring themed chocolates and festive packaging that capture the spirit of each celebration.
Shopping with Thorntons Online
Shopping for your favourite Thorntons chocolates is convenient and easy through their official website. Benefit from dedicated customer support for any queries regarding your order or products. Furthermore, Thorntons proudly offers exclusive discounts for students, NHS and healthcare workers, and military personnel, making it even more rewarding to enjoy their delicious confectionery. Look out for details on how to apply these special savings during your online shopping experience.
Thorntons was founded in 1911 and is headquartered in Alfreton, Derbyshire, England. It is part of Ferrero, with Over 100 franchisee-owned shops locations.
Discounts & Loyalty
Student Discount
Thorntons offers a 10% student discount, which can be accessed through Student Beans.
NHS Discount
NHS and healthcare workers can receive a 10% discount, accessible via Beans ID or Blue Light Card.
Military / Blue Light Discount
Military and armed forces personnel are eligible for a 10% discount through Beans ID.
Gift Cards Available
Loyalty Programme
Thorntons Loyalty Programme
Members of the Thorntons Loyalty Programme can enjoy exclusive discounts and voucher codes on their favourite chocolates and confectionery.
Shipping & Returns
While specific delivery details are not provided, Thorntons typically offers standard and potentially express delivery options for online orders across the UK. Delivery charges and estimated times would be confirmed at checkout.
Returns Policy
Specific returns policy details are not provided, but generally, Thorntons would accept returns for faulty or incorrect items. For non-faulty items, returns are usually accepted within a specified period if the product is unopened and in its original condition. Please refer to their website for the most accurate and up-to-date information.
Company Information
Founded
1911
Headquarters
Alfreton, Derbyshire, England
Number of Stores
Over 100 franchisee-owned shops
Parent Company
Ferrero
Payment Methods
Frequently Asked Questions
How can I contact Thorntons customer service?
You can reach Thorntons customer service by phone at 0345 121 1911, or via email at customercare@thorntons.co.uk. Their operating hours are Monday to Friday from 9 am to 6 pm, and Saturdays from 9 am to 4 pm.
Does Thorntons offer any discounts?
Yes, Thorntons offers a 10% student discount through Student Beans. They also provide a 10% discount for NHS and healthcare workers via Beans ID or Blue Light Card, and a 10% discount for military and armed forces personnel through Beans ID.
Where are Thorntons chocolates made?
Thorntons has a rich British heritage, founded in the UK in 1911. While now owned by Ferrero, the brand maintains its commitment to quality confectionery, drawing on its long-standing tradition.
Can I still buy Thorntons chocolates in physical stores?
While Thorntons closed its company-owned stores in 2021, there are still over 100 franchisee-owned shops operating across the UK where you can purchase their chocolates.
What kind of products does Thorntons offer?
Thorntons offers a wide range of chocolates and confectionery, including classic chocolate boxes, truffles, toffees, fudge, seasonal collections, and personalised gifts, catering to various tastes and occasions.
Does Thorntons have a loyalty programme?
Thorntons has a general mention of a 'Thorntons Loyalty Programme' which offers exclusive discounts and voucher codes to members. Specific details on how to join are best sought directly from their website.
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Be the first to write a review5 Ways to Save at Thorntons in 2026
Student discount
Thorntons offers a 10% student discount, which can be accessed through Student Beans.
NHS discount
NHS and healthcare workers can receive a 10% discount, accessible via Beans ID or Blue Light Card.
Military & Blue Light discount
Military and armed forces personnel are eligible for a 10% discount through Beans ID.
Join Thorntons Loyalty Programme
Members of the Thorntons Loyalty Programme can enjoy exclusive discounts and voucher codes on their favourite chocolates and confectionery.
Gift cards available
Buy discounted Thorntons gift cards from cashback sites to save even more.
Saving tips verified by The Virtual Mall, the UK's original online shopping destination since 1999.
Thorntons Quick Facts
| Standard Delivery | While specific delivery details are not provided, Thorntons typically offers standard and potentially express delivery options for online orders across the UK. Delivery charges and estimated times would be confirmed at checkout. |
| Free Delivery | Not available |
| Click & Collect | Not available |
| Returns Policy | Specific returns policy details are not provided, but generally, Thorntons would accept returns for faulty or incorrect items. For non-faulty items, returns are usually accepted within a specified period if the product is unopened and in its original condition. Please refer to their website for the most accurate and up-to-date information. |
| Student Discount | Thorntons offers a 10% student discount, which can be accessed through Student Beans. |
| NHS Discount | NHS and healthcare workers can receive a 10% discount, accessible via Beans ID or Blue Light Card. |
| Military Discount | Military and armed forces personnel are eligible for a 10% discount through Beans ID. |
| International Shipping | Not available |
| Payment Methods | Visa, Mastercard, PayPal |
| Founded | 1911 |
| Headquarters | Alfreton, Derbyshire, England |
Last verified: February 2026
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Customer Reviews
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Contact Information
Customer Service
0345 121 1911Customer Service Email
customercare@thorntons.co.ukCustomer Service Hours
Monday to Friday from 9 am to 6 pm and Saturdays from 9 am to 4 pm
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