The Independent Pharmacy
The Independent Pharmacy is a UK-regulated online pharmacy offering discreet delivery of prescriptions and over-the-counter medications for a wide range of health conditions, trusted by over 1 million patients.
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Shop at The Independent PharmacyAbout The Independent Pharmacy
Founded in 2013 by experienced pharmacists Andy Boysan and Scott McDougall, The Independent Pharmacy is a leading UK-based online pharmacy and doctor service. Regulated by the General Pharmaceutical Council (GPhC) and the Care Quality Commission (CQC), and NHS approved, they provide a safe and confidential platform for accessing essential medications and professional health consultations. Their mission is to make healthcare quick, easy, and dependable for everyone across the UK, operating from their headquarters in Bristol.
Comprehensive Health Solutions Online
The Independent Pharmacy offers an extensive selection of both prescription and over-the-counter medications. Shoppers can conveniently buy treatments online for a broad spectrum of conditions, including Women's Health (e.g., Menopause, Contraception), Men's Health (e.g., Erectile Dysfunction, Hair Loss), Chronic conditions (e.g., Weight Loss, Migraine), and various Skin conditions (e.g., Acne, Eczema). With over 1300 medicines available to treat more than 90 conditions, finding the right treatment is straightforward.
Your Trusted Online Chemist
As a fully UK-based pharmacy, all consultations are conducted by qualified healthcare professionals who ensure appropriate and safe treatment. They pride themselves on providing a personal and discreet service, with all orders shipped in plain, secure packaging. This commitment to patient care and privacy has earned them an "Excellent" rating based on over 30,000 reviews, solidifying their position as a trusted online chemist.
Seamless Shopping and Support
The online ordering process is designed for simplicity, allowing customers to find their ideal treatment, get a free consultation, and enjoy speedy, tracked delivery. They offer free delivery on all NHS prescriptions and for private orders over £40. Additionally, valuable discounts are available for students via Student Beans and for NHS/healthcare workers through Health Service Discounts, making essential healthcare more accessible. Their dedicated customer service team is also on hand for free advice and support, ensuring a smooth and supportive shopping experience.
The Independent Pharmacy was founded in 2013 and is headquartered in Bristol, UK. It is part of ABSM Healthcare Ltd., with Online only locations.
Discounts & Loyalty
Student Discount
Students can receive discounts, including up to 78% off treatments via Student Beans.
NHS Discount
NHS and healthcare workers are eligible for a 10% discount on all treatments through Health Service Discounts.
Shipping & Returns
<p>Discreet packaging with next day delivery available. All medicines delivered directly to your door.</p>
Returns Policy
Non-medicinal products can be returned within 21 days of authorisation (after notifying them within 14 days of receipt), provided they are unopened and in original packaging. Customers are responsible for return postage. By law, medicines cannot be returned once dispatched, but orders for medication can be cancelled before the dispatch notification email is sent.
Company Information
Founded
2013
Headquarters
Bristol, UK
Number of Stores
Online only
Parent Company
ABSM Healthcare Ltd.
Payment Methods
Frequently Asked Questions
Is The Independent Pharmacy legitimate?
Yes, they are regulated by the General Pharmaceutical Council (GPhC), Care Quality Commission (CQC), and licensed by the NHS.
How does the service work?
Complete an online consultation, have it reviewed by a UK-registered clinician, then receive your medication in discreet packaging.
Is delivery discreet?
Yes, all medicines are dispatched in discreet packaging with next day delivery available.
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Student discount
Students can receive discounts, including up to 78% off treatments via Student Beans.
NHS discount
NHS and healthcare workers are eligible for a 10% discount on all treatments through Health Service Discounts.
Free delivery
Get free delivery on orders over £40 at The Independent Pharmacy.
Saving tips verified by The Virtual Mall, the UK's original online shopping destination since 1999.
The Independent Pharmacy Quick Facts
| Standard Delivery | <p>Discreet packaging with next day delivery available. All medicines delivered directly to your door.</p> |
| Free Delivery | Orders over £40 |
| Click & Collect | Not available |
| Returns Policy | Non-medicinal products can be returned within 21 days of authorisation (after notifying them within 14 days of receipt), provided they are unopened and in original packaging. Customers are responsible for return postage. By law, medicines cannot be returned once dispatched, but orders for medication can be cancelled before the dispatch notification email is sent. |
| Student Discount | Students can receive discounts, including up to 78% off treatments via Student Beans. |
| NHS Discount | NHS and healthcare workers are eligible for a 10% discount on all treatments through Health Service Discounts. |
| Military Discount | Not available |
| International Shipping | Not available |
| Payment Methods | Visa, Mastercard, PayPal |
| Founded | 2013 |
| Headquarters | Bristol, UK |
Last verified: February 2026
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Customer Reviews
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Contact Information
Customer Service
0333 220 0519Customer Service Email
support@theindependentpharmacy.co.ukCustomer Service Hours
Monday - Friday from 08:30 - 17:00 (excluding bank holidays)
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