
Sentaler
SENTALER offers exquisite luxury outerwear, including coats, jackets, and elegant accessories, crafted with the world's finest alpaca fabrics for timeless style and superior quality.
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Shop at SentalerAbout SENTALER: Luxury Outerwear with a Conscience
SENTALER, founded in 2009 by Bojana Sentaler in Toronto, Canada, has established itself as a premier luxury outerwear brand globally. Renowned for its commitment to timeless design and superior quality, SENTALER crafts each coat with meticulous hand finishing, utilising the world's finest and most luxurious fabrics, particularly exquisite baby alpaca and suri alpaca. The brand embodies an expression of devotion to craftsmanship and elegant style, creating pieces that are effortlessly chic, timeless, and unmatched in their sophistication.
The SENTALER Product Range: Elegance for Every Season
Explore SENTALER's exquisite collection of luxury outerwear, featuring iconic coats, sophisticated jackets, and elegant capes and ponchos. Signature styles include the Baby Alpaca Maxi Trench Coat, the Suri Alpaca Long Shawl Collar Wrap Coat, and the popular Mid Length Hooded Wrap Coat. Beyond their renowned outerwear, SENTALER also offers a curated selection of accessories such as hats, scarves, wraps, gloves, and shearling collars, perfect for complementing any ensemble. The brand also extends its luxurious touch to a charming range of accessories for children aged 1-5 years, ensuring even the youngest fashion enthusiasts can experience SENTALER's quality.
A Seamless Shopping Experience
Shopping for SENTALER's luxury items is designed to be a smooth and rewarding experience. The brand offers free expedited shipping, returns, and duties worldwide, ensuring a hassle-free process for international customers, including those in the UK. With a strong focus on customer satisfaction, SENTALER provides dedicated customer service via phone and email, available Monday to Saturday from 10 AM - 6 PM EST and Sunday from 10 AM - 5 PM EST. Additionally, SENTALER proudly offers a 10% discount to healthcare workers, including nurses and doctors, as a token of appreciation.
Sentaler was founded in 2009 and is headquartered in Toronto, Canada, with Online + boutiques locations.
Discounts & Loyalty
NHS Discount
Sentaler offers a 10% discount to healthcare workers, including nurses and doctors.
Shipping & Returns
UK and international delivery available.
Returns Policy
Returns accepted - check website for policy
Company Information
Founded
2009
Headquarters
Toronto, Canada
Number of Stores
Online + boutiques
Payment Methods
Sustainability
Cruelty-free. Ethically sourced alpaca. Sustainable craftsmanship.
Frequently Asked Questions
What types of products does SENTALER offer?
SENTALER specialises in luxury outerwear, including coats, jackets, capes, and ponchos made from fine alpaca fabrics. They also offer a range of accessories like hats, scarves, gloves, and shearling collars, as well as accessories for children aged 1-5 years.
Does SENTALER ship internationally?
Yes, SENTALER offers free expedited shipping, returns, and duties worldwide, making it convenient for international customers, including those in the UK, to shop their collections.
How can I contact SENTALER customer service?
You can reach SENTALER customer service by phone at +1 888 259 3374 or by email at service@sentaler.com. Their hours are Monday to Saturday: 10 AM - 6 PM EST, and Sunday: 10 AM - 5 PM EST.
Do you offer any discounts?
Yes, SENTALER offers a 10% discount to healthcare workers, including nurses and doctors, as a thank you for their service. Please check their website for details on how to apply this discount.
What is SENTALER's return policy?
SENTALER offers free returns worldwide. For specific details on the return process and eligibility, please refer to the returns policy section on their official website.
Where are SENTALER products made?
While SENTALER is a Canadian brand founded in Toronto, their luxury outerwear is crafted with hand finishing using the world's finest and most luxurious fabrics, with a commitment to superior quality and timeless design.
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NHS discount
Sentaler offers a 10% discount to healthcare workers, including nurses and doctors.
Saving tips verified by The Virtual Mall, the UK's original online shopping destination since 1999.
Sentaler Quick Facts
| Standard Delivery | UK and international delivery available. |
| Free Delivery | Not available |
| Click & Collect | Not available |
| Returns Policy | Returns accepted - check website for policy |
| Student Discount | Not available |
| NHS Discount | Sentaler offers a 10% discount to healthcare workers, including nurses and doctors. |
| Military Discount | Not available |
| International Shipping | Available |
| Payment Methods | Visa, Mastercard, American Express, PayPal |
| Founded | 2009 |
| Headquarters | Toronto, Canada |
Last verified: February 2026
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Contact Information
Customer Service
+1 888 259 3374Customer Service Email
service@sentaler.comCustomer Service Hours
Monday to Saturday: 10 AM - 6 PM EST, Sunday: 10 AM - 5 PM EST (for call/text and live chat)
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