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PONGBOT Sports is a Hong Kong sports technology brand selling AI tennis ball machines such as the Pace S Pro, table tennis robots and court accessories.
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PONGBOT Sports is the online store of Pongbot, a sports technology brand founded in 2019 that builds AI-driven tennis ball machines and table tennis robots. The store is run by PONGBOT LIMITED, whose Shopify listing gives a Hong Kong address. According to the company, its machines use computer vision and machine learning to adjust to how a player moves.
Drills are built in a companion app, where players can also try routines shared by other users. The homepage says Tennis Australia has made Pongbot the ball machine partner of the Australian Open and the ball machine supplier to its National Tennis Academy. Pongbot covers core components and general accessories with a warranty of up to 3 years.
Pongbot's shipping policy promises free delivery to the UK, US, EU and Australia from local warehouses, with parcels arriving 3 to 7 business days after processing, which takes up to 5 business days. Customs clearance and any import duties or taxes are the customer's responsibility. Destinations outside those warehouse regions can take up to 14 business days, and stock sent from China takes 2 to 3 weeks.
Returns are accepted within 30 days of receipt if the item is in new condition with all original tags, labels and packaging. Shoppers request an RMA number from service@pongbotsports.com before sending anything. Pongbot pays return shipping for faulty or defective items; other returns are at the buyer's expense and go to the brand's returns centre in Shanghai, China. Refunds are issued up to 7 business days after a return is approved.
PONGBOT Sports was founded in 2019 and is headquartered in Hong Kong.
Free delivery to the UK, US, EU and Australia from local warehouses: processed within 5 business days, then 3 to 7 business days. Import duties or taxes are the customer's responsibility. Other regions up to 14 business days; stock shipped from China 2 to 3 weeks.
Returns Policy
Request an RMA from service@pongbotsports.com and return within 30 days of receipt, new condition with all tags and packaging. Pongbot pays return shipping for faulty or defective items; otherwise the buyer pays. Returns go to Shanghai, China. Refund up to 7 business days after approval.
Founded
2019
Headquarters
Hong Kong
No. Pongbot ships free to the UK, US, EU and Australia from local warehouses. Orders are processed within 5 business days and then delivered in 3 to 7 business days; customers pay any import duties or taxes.
Items can be returned within 30 days of receipt in new condition with original tags and packaging, after requesting an RMA number from service@pongbotsports.com. Pongbot pays return shipping only for faulty or defective items, and returns go to Shanghai, China.
Up to 3 years. Pongbot's homepage says core components and general accessories carry a warranty of up to 3 years, and its returns policy provides technical support and parts replacement once the 30-day return window has passed.
Pongbot, a sports technology brand founded in 2019, makes them. The store is operated by PONGBOT LIMITED, which lists a Hong Kong address, and returns are handled by Shanghai Future Mind Co., Ltd. in China.
The Pace S Pro is Pongbot's AI tennis ball machine. Pongbot says it uses computer vision to follow a player's movement and vary speed, spin and shot patterns, with drills programmed and shared through a companion app.
Yes. The table tennis range includes the Nova S Pro, Omni S Plus, Omni S Pro and Halo S Pro robots, sold alongside the Pace tennis ball machines, the multi-sport Aura and accessories such as dust covers.
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| Standard Delivery | Free delivery to the UK, US, EU and Australia from local warehouses: processed within 5 business days, then 3 to 7 business days. Import duties or taxes are the customer's responsibility. Other regions up to 14 business days; stock shipped from China 2 to 3 weeks. |
| Free Delivery | Not available |
| Click & Collect | Not available |
| Returns Policy | Request an RMA from service@pongbotsports.com and return within 30 days of receipt, new condition with all tags and packaging. Pongbot pays return shipping for faulty or defective items; otherwise the buyer pays. Returns go to Shanghai, China. Refund up to 7 business days after approval. |
| Student Discount | Not available |
| NHS Discount | Not available |
| Military Discount | Not available |
| International Shipping | Available |
| Payment Methods | Contact retailer |
| Founded | 2019 |
| Headquarters | Hong Kong |
Last updated: October 2026
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PONGBOT Sports on Shopperazzi →Customer Service Email
service@pongbotsports.com