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Pondkeeper is the UK's leading specialist for pond supplies, offering everything from liners and pumps to filters and fish food, ensuring your aquatic garden thrives.
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Pondkeeper stands as the UK's leading specialist in pond supplies, dedicated to helping both novice and experienced enthusiasts create and maintain beautiful aquatic environments. Founded in 2005, our mission has always been to simplify pondkeeping by offering an extensive range of high-quality products, coupled with free expert advice. We pride ourselves on our passion for ponds, even maintaining our own test ponds to ensure we understand the needs of our customers and can develop innovative solutions. With over 200,000 satisfied customers returning year after year, Pondkeeper has built a reputation for reliability, value, and exceptional service.
Whether you're building a new pond from scratch or maintaining an existing one, Pondkeeper offers everything you need. Our comprehensive selection includes a vast array of pond liners, from flexible options like Flexiliner, EPDM, Butyl, Firestone, and PVC, to preformed ponds and essential underlay. We stock a wide variety of pond pumps, including air pumps, all-in-one units, feature pumps, filter pumps, fountain pumps, pressure pumps, and energy-efficient solar pumps. To keep your water pristine, explore our range of pond filters, featuring gravity filters, pressurised filters, koi filters, and solar filters. Beyond these core components, you'll find complete pond kits, powerful pond vacuums, essential hose and fittings, and quality pond fish food. We proudly offer products from top industry brands such as PondXpert, Hozelock, Evolution Aqua, Fishmate, and Blagdon, ensuring you always have access to the best equipment.
At Pondkeeper, we are committed to providing an outstanding online shopping experience. Benefit from free UK delivery on orders over £39, fast dispatch, and 100% secure shopping. Our no-quibble guarantee ensures you can shop with complete confidence. Should you need assistance, our knowledgeable team is readily available via phone, email, or live web chat. For those who prefer a face-to-face interaction, we welcome you to visit our dedicated aquatic shop in Billingham, Teesside, where you can browse products, see them in action, and receive personalised expert tips. We also offer various discounts, including for students, NHS staff, and armed forces, making quality pondkeeping accessible to everyone.
Pondkeeper was founded in 2005 and is headquartered in Billingham, North Yorkshire. It is part of Armstrong Direct Ltd, with 1 trade counter + online locations.
Student Discount
Pondkeeper offers a 10% discount with code 'STUDENT10' for UK students over 18. Students can also find up to 66% off sale items via Student Beans.
NHS Discount
Pondkeeper has previously offered NHS discounts, including 15% off orders over £100 and free delivery. They are also mentioned in relation to Blue Light Card discounts for NHS employees.
Military / Blue Light Discount
Pondkeeper offers free delivery to members of the armed forces and is associated with Blue Light Card discounts for military personnel.
Gift Cards Available
Loyalty Programme
Pondkeeper In-Store Loyalty Card
While there's no formal online loyalty program, returning customers receive special offers. Their physical Billingham shop offers an in-store loyalty card: get a stamp for every £25 purchase and receive 10% off your 10th purchase.
Fast UK delivery. Trade counter open Monday-Friday 9am-5pm.
Returns Policy
No-quibble guarantee
Founded
2005
Headquarters
Billingham, North Yorkshire
Number of Stores
1 trade counter + online
Parent Company
Armstrong Direct Ltd
Pondkeeper promotes eco-friendly pond solutions, including energy-efficient solar pond pumps, which offer a sustainable way to maintain small, sunlit ponds.
Pondkeeper offers free UK delivery on orders over £39. For orders under £39, standard next working day delivery costs £4.99. Saturday delivery is available for £19.99. Please note that some larger items or live plants may have longer delivery times of 10-15 working days.
Returned items must be unused, undamaged, and in their original packaging. While we don't offer free returns for unwanted items, we can arrange collection from a UK mainland address for a fee (£20 per parcel, £60 per pallet). Custom-made liners and live plants cannot be returned unless faulty. For faulty products, Pondkeeper will cover the return cost.
First, calculate your pond's volume (length × width × average depth). Most filters should process the total volume at least once per hour. For koi ponds, which produce more waste, aim for a more frequent turnover, ideally every hour.
Yes, solar pond pumps offer energy-efficient and eco-friendly operation, making them perfect for small, sunlit ponds. They provide a sustainable way to circulate water without relying on mains electricity.
You can reach our expert team by phone at 01642 370888, via email at info@pondkeeper.co.uk, through live web chat, or by visiting our dedicated shop in Billingham, Teesside.
Yes, with our extensive expertise in ponds and water gardens, we provide free expert advice to ensure you always get the right equipment for your project, from product selection to building and maintenance tips.
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Be the first to write a reviewPondkeeper offers a 10% discount with code 'STUDENT10' for UK students over 18. Students can also find up to 66% off sale items via Student Beans.
Pondkeeper has previously offered NHS discounts, including 15% off orders over £100 and free delivery. They are also mentioned in relation to Blue Light Card discounts for NHS employees.
Pondkeeper offers free delivery to members of the armed forces and is associated with Blue Light Card discounts for military personnel.
Save on delivery by using Pondkeeper's Click & Collect service.
While there's no formal online loyalty program, returning customers receive special offers. Their physical Billingham shop offers an in-store loyalty card: get a stamp for every £25 purchase and receive 10% off your 10th purchase.
Buy discounted Pondkeeper gift cards from cashback sites to save even more.
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| Standard Delivery | Fast UK delivery. Trade counter open Monday-Friday 9am-5pm. |
| Free Delivery | Not available |
| Click & Collect | Available |
| Returns Policy | No-quibble guarantee |
| Student Discount | Pondkeeper offers a 10% discount with code 'STUDENT10' for UK students over 18. Students can also find up to 66% off sale items via Student Beans. |
| NHS Discount | Pondkeeper has previously offered NHS discounts, including 15% off orders over £100 and free delivery. They are also mentioned in relation to Blue Light Card discounts for NHS employees. |
| Military Discount | Pondkeeper offers free delivery to members of the armed forces and is associated with Blue Light Card discounts for military personnel. |
| International Shipping | Not available |
| Payment Methods | Visa, Mastercard, PayPal |
| Founded | 2005 |
| Headquarters | Billingham, North Yorkshire |
Last updated: June 2026
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Customer Service
01642 370888Customer Service Email
info@pondkeeper.co.ukCustomer Service Hours
Call Centre Hours: Monday - Friday: 9:00 am - 5:00 pm. Saturday & Sunday: Closed.