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NEAFS UK offers innovative tobacco-free nicotine sticks, pouches, and heated devices, providing a less harmful alternative to traditional smoking for adult users.
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NEAFS UK stands at the forefront of the tobacco-free alternative market, offering innovative products designed for adult nicotine users seeking a less harmful option. Founded in 2021 as part of the ESON Group, NEAFS is committed to providing high-quality, smoke-free experiences. Their mission is to help individuals transition away from traditional tobacco by offering sophisticated, scientifically-backed alternatives.
Explore a comprehensive selection of tobacco-free nicotine solutions at NEAFS UK. Their core offerings include nicotine pouches, discreet and easy-to-use pouches available in various strengths and flavours, designed for placement between the lip and gum. For those who prefer a heated experience, NEAFS provides advanced heated devices and accompanying nicotine sticks. Unlike conventional cigarettes, NEAFS sticks utilise a unique cellulose blend instead of tobacco leaves, heated to a precise temperature to produce an aerosol without combustion, ash, or tar.
Shopping with NEAFS UK is designed for convenience and value. Customers benefit from free shipping on all orders over £30, ensuring an accessible shopping experience. The NEAFS Club loyalty programme rewards returning customers with points for every purchase, referrals, account creation, and even on their birthday, redeemable for discounts. Students can also take advantage of an exclusive 25% discount. NEAFS UK is dedicated to providing excellent customer service, with support available Monday to Friday to assist with any queries.
NEAFS was founded in 2021 and is headquartered in United Kingdom. It is part of ESON Group, with Online only locations.
Student Discount
NEAFS offers a 25% student discount. Students can verify their status by providing their official university email through the NEAFS website.
Loyalty Programme
NEAFS CLUB
Earn points for every £1 spent, scanning QR codes, referring friends, creating an account, on your birthday, and for feedback surveys. Points can be redeemed for discounts.
UK delivery available through multiple retailers.
Returns Policy
Returns accepted on unused items. Contact for details.
Founded
2021
Headquarters
United Kingdom
Number of Stores
Online only
Parent Company
ESON Group
NEAFS products are designed as a less harmful alternative to traditional smoking, utilising plant-based materials and a cellulose blend in their tobacco-free nicotine pouches and heated sticks.
NEAFS nicotine pouches are small, tobacco-free pouches containing nicotine at various strengths. They are designed to be tucked between your lip and gum, releasing nicotine and flavour over approximately 30 minutes without smoke or lingering smells. They are a less harmful alternative to smoking for existing adult smokers.
Unlike traditional cigarettes that burn tobacco at around 900℃, NEAFS products use an electronic heat-control system to gently heat a sophisticated cellulose blend to about 350℃. This process prevents burning, producing no ash, tar, or smoke, only an aerosol. NEAFS sticks also do not contain tobacco leaves.
No, NEAFS products are entirely tobacco-free. Their nicotine pouches are made from pharmaceutical-grade nicotine and plant-based materials, while their heated sticks contain a premium cellulose blend instead of tobacco leaves. This makes them a distinct alternative to traditional tobacco products like Snus.
The NEAFS Club is a rewards programme where members earn points for various actions. You get 1 point for every £1 spent, 110 points for scanning QR codes on nicotine pouch lids, 200 points for referring a friend, 50 points for creating an account, 150 points on your birthday, and 50 points for completing feedback surveys. Points can be redeemed for discounts.
NEAFS UK offers free shipping on all orders over £30. They ship to the UK, Ireland, Greece, and Spain. Specific delivery times and additional options can be found during the checkout process or by contacting customer service.
You can reach NEAFS UK customer service by phone at +44 20 4538 8876 or via email at support@neafs.com. Their customer service hours are Monday to Friday, from 09:00 to 18:00.
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Be the first to write a reviewNEAFS offers a 25% student discount. Students can verify their status by providing their official university email through the NEAFS website.
Get free delivery on orders over £30 at NEAFS.
Earn points for every £1 spent, scanning QR codes, referring friends, creating an account, on your birthday, and for feedback surveys. Points can be redeemed for discounts.
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| Standard Delivery | UK delivery available through multiple retailers. |
| Free Delivery | Orders over £30 |
| Click & Collect | Not available |
| Returns Policy | Returns accepted on unused items. Contact for details. |
| Student Discount | NEAFS offers a 25% student discount. Students can verify their status by providing their official university email through the NEAFS website. |
| NHS Discount | Not available |
| Military Discount | Not available |
| International Shipping | Available |
| Payment Methods | Visa, Mastercard, PayPal |
| Founded | 2021 |
| Headquarters | United Kingdom |
Last updated: June 2026
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Customer Service
+44 20 4538 8876Customer Service Email
support@neafs.comCustomer Service Hours
Monday - Friday: 09:00 - 18:00