Marks Electrical fined and ordered to refund customers wrongly charged
The competition regulator has imposed a fine on specialist retailer Marks Electricals for breaching consumer law.
Marks Electricals
Marks Electricals offers great deals on a wide range of kitchen appliances, TVs, and Quooker Taps from top brands, with fast UK delivery and expert service.
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Save 8% on selected products at Marks Electrical2 CodesStudentNHS
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About Marks Electricals
Marks Electricals has been a trusted name in electrical appliances and televisions since its establishment in 1987. As an independent elite retailer based in Leicester, UK, they have built a reputation for providing high-quality products at competitive prices to over a million satisfied customers. Their commitment to excellent service is recognised through various accolades, including "Best Website" at the IER Awards and recognition from Google for their outstanding shopping experience, reliable delivery, and customer support.
Extensive Product Range
Explore a comprehensive selection of home electricals and appliances at Marks Electricals. Their inventory spans across essential categories for every modern home, including a vast array of kitchen appliances such as fridge freezers, ovens, hobs, range cookers, dishwashers, coffee machines, and even premium Quooker taps. For laundry needs, discover efficient washing machines and tumble dryers. Beyond the kitchen, they offer the latest TVs and audio visual equipment, alongside effective floorcare solutions. Marks Electricals proudly stocks products from leading global brands, ensuring quality and innovation in every purchase. Shoppers can find popular manufacturers like AEG, Bosch, LG, Miele, Neff, Rangemaster, and Samsung, all known for their reliability and performance.
Dedicated Customer Experience
Shopping with Marks Electricals means benefiting from a customer-focused approach. They offer convenient services like Next Day & Weekend Delivery (T&Cs apply) and a reliable installation service for appliances across much of England and Wales, utilising their own fleet for efficient transport. For those who prefer to collect, a Click & Collect option is available. Their fully-trained sales team possesses intricate product knowledge, ready to assist customers via phone, email, or in their Leicester showroom. Marks Electricals also demonstrates a commitment to the environment through recycling initiatives, including free recycling for 'Marks+' loyalty members, ensuring responsible disposal of old appliances.
Marks Electricals was founded in 1987 and is headquartered in Leicester, United Kingdom. It is part of Marks Electrical Group plc, with 1 locations.
News & Updates
View allDiscounts & Loyalty
Student Discount
Marks Electricals offers a 5% student discount, accessible by verifying academic status through a third-party portal such as Gocertify or Student Beans.
NHS Discount
Marks Electricals offers a 3% discount for NHS workers, redeemable by confirming employment via recognised key worker discount schemes like healthservicediscounts.com.
Military / Blue Light Discount
Marks Electricals offers a military discount, typically 5% off A-rated appliances. Eligibility is verified through a third-party verification service like Gocertify.
Loyalty Programme
Marks+
The 'Marks+' membership program costs £19.99 annually and provides exclusive discounts, free recycling, and a free £75 Tastecard, among other perks.
Shipping & Returns
0Click & Collect
Free next day delivery on most items. Installation available.
Returns Policy
Returns accepted within 30 days for unused items in original packaging.
Company Information
Founded
1987
Headquarters
Leicester, United Kingdom
Number of Stores
1
Parent Company
Marks Electrical Group plc
Payment Methods
Visa
Mastercard
American Express
PayPal
Klarna
Sustainability
Marks Electricals is committed to environmental responsibility, actively engaging in recycling initiatives. Their 'Marks+' loyalty program even includes free recycling as a perk, demonstrating their dedication to reducing waste and promoting sustainable practices for electrical appliances.
Frequently Asked Questions
What delivery options do Marks Electricals offer?
Marks Electricals offers Standard, Next Day, and Weekend Delivery services using their own fleet. They also provide installation services for appliances and a Click & Collect option from their Leicester showroom. You can check estimated timeslots and available dates by entering your postcode on a product page or at checkout.
Do Marks Electricals offer installation services?
Yes, Marks Electricals offers installation services for appliances throughout most of England and Wales. You can select this option when arranging your delivery.
How can I contact Marks Electricals customer service?
You can contact Marks Electricals customer service by phone at 0116 2 515 515, or by email at customerservices@markselectrical.co.uk. Their sales team can also be reached at sales@markselectrical.co.uk. Customer service hours are Monday-Friday 9am-5:30pm and Saturday 9am-5pm.
What types of products does Marks Electricals sell?
Marks Electricals specialises in a wide range of home electricals and appliances. This includes large kitchen appliances like fridge freezers, ovens, hobs, range cookers, and dishwashers, as well as laundry appliances such as washing machines and tumble dryers. They also offer TVs, audio visual equipment, floorcare solutions, small appliances, and Quooker taps from top brands.
Does Marks Electricals have a loyalty programme or discounts?
Yes, Marks Electricals offers the 'Marks+' membership program for £19.99 annually, providing exclusive discounts, free recycling, and other perks. They also offer specific discounts for students (5%), NHS workers (3%), and military personnel (typically 5% off A-rated appliances), verifiable through third-party services.
What is Marks Electricals' policy on returns?
Marks Electricals has a policy for returning faulty or damaged items, and information regarding refunds and cancellations is available on their customer services pages. For specific details on how to return an item, please refer to the 'My Order' section under Help & Advice on their website.
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Student discount
Marks Electricals offers a 5% student discount, accessible by verifying academic status through a third-party portal such as Gocertify or Student Beans.
NHS discount
Marks Electricals offers a 3% discount for NHS workers, redeemable by confirming employment via recognised key worker discount schemes like healthservicediscounts.com.
Military & Blue Light discount
Marks Electricals offers a military discount, typically 5% off A-rated appliances. Eligibility is verified through a third-party verification service like Gocertify.
Click & Collect
Save on delivery by using Marks Electricals's Click & Collect service.
Join Marks+
The 'Marks+' membership program costs £19.99 annually and provides exclusive discounts, free recycling, and a free £75 Tastecard, among other perks.
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Marks Electricals Quick Facts
| Standard Delivery | Free next day delivery on most items. Installation available. |
| Free Delivery | Not available |
| Click & Collect | Available |
| Returns Policy | Returns accepted within 30 days for unused items in original packaging. |
| Student Discount | Marks Electricals offers a 5% student discount, accessible by verifying academic status through a third-party portal such as Gocertify or Student Beans. |
| NHS Discount | Marks Electricals offers a 3% discount for NHS workers, redeemable by confirming employment via recognised key worker discount schemes like healthservicediscounts.com. |
| Military Discount | Marks Electricals offers a military discount, typically 5% off A-rated appliances. Eligibility is verified through a third-party verification service like Gocertify. |
| International Shipping | Not available |
| Payment Methods | Visa, Mastercard, American Express, PayPal, Klarna |
| Founded | 1987 |
| Headquarters | Leicester, United Kingdom |
Last updated: June 2026
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Contact Information
Customer Service
0116 2 515 515Customer Service Email
customerservices@markselectrical.co.ukCustomer Service Hours
Monday - Friday: 9am - 5:30pm, Saturday: 9am - 5pm, Sunday: Closed