LW Theatres
Experience the magic of London's West End with LW Theatres, the official box office for iconic musicals, plays, and concerts, offering the best seats to unforgettable live performances.
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Shop at LW TheatresAbout LW Theatres
LW Theatres, founded in 1977, is the premier operator of West End theatres in London, owned by the legendary theatrical visionary Andrew Lloyd Webber. Formerly known as The Really Useful Theatres, the company rebranded to LW Theatres in July 2018, enhancing its digital presence and commitment to an extraordinary customer experience. With a rich history spanning decades, LW Theatres has been at the forefront of staging some of the world's most popular and timeless musical productions, welcoming one in three audience members to London musicals through their doors.
Discover Unforgettable Live Entertainment
Musicals and Plays
As the official box office, LW Theatres offers direct access to a spectacular array of musicals and plays across its six iconic West End venues. From long-running global phenomena like The Phantom of the Opera and the Royal Shakespeare Company's Matilda The Musical to critically acclaimed new productions such as Disney's Hercules and Sea Witch, there's a show for every taste. Explore upcoming events like Billy Elliot the Musical and the annual Pantomime at the Palladium, ensuring you never miss out on the capital's best theatrical offerings.
Concerts and Special Events
Beyond traditional theatre, LW Theatres also hosts a vibrant programme of concerts and special events. Fans can secure tickets for unique performances, including tours by beloved musical theatre stars like Carrie Hope Fletcher. These events provide diverse entertainment options, complementing the core offering of world-class musicals and plays and cementing LW Theatres as a comprehensive destination for live entertainment in London.
Your Premier Ticket Destination
Choosing LW Theatres means choosing the official and most reliable source for your West End tickets. They guarantee the best possible seats and unbeatable availability, ensuring a seamless booking process. Their London headquarters at 65 Drury Lane, WC2B 5SP, serves as the operational hub for this leading entertainment brand. With dedicated customer service, including a Customer Relations team available Monday to Saturday, LW Theatres is committed to making every aspect of your theatre visit exceptional.
LW Theatres was founded in 1977 and is headquartered in London, UK. It is part of LW Entertainment Ltd., with Six locations.
Discounts & Loyalty
Student Discount
LW Theatres does not offer a general student discount. However, The Jamie Lloyd Company (allocating tickets for shows at LW Theatres) offers £25 tickets for "Under 30s" (both ticket holders must be 30 or younger on the performance date).
NHS Discount
While there isn't a formal NHS discount, some offers are listed for NHS staff and other keyworkers, such as early access offers. Additionally, The Jamie Lloyd Company offers £25 tickets for "Key Workers," which includes workers in the NHS, emergency services, and social care sector.
Military / Blue Light Discount
LW Theatres does not have a formal military discount. However, The Jamie Lloyd Company offers £25 tickets for "Key Workers," which includes armed forces personnel. One source also states a military discount for eligible US military personnel requiring third-party verification.
Shipping & Returns
E-tickets and mobile tickets available
Returns Policy
See terms for ticket exchanges
Company Information
Founded
1977
Headquarters
London, UK
Number of Stores
Six
Parent Company
LW Entertainment Ltd.
Payment Methods
Frequently Asked Questions
How do I receive my tickets after booking?
For bookings made on or after 14th February 2024, your E-Tickets are sent immediately. For bookings before this date or after 17th July 2024, E-Tickets are delivered automatically no later than 24 hours before the event. Always check your junk/spam folders.
What should I do if I haven't received my tickets or confirmation email?
Please contact LW Theatres Customer Relations on 020 3925 2998 or email customer.relations@lwtickets.co.uk, quoting your booking reference. If it's close to the show, bring your booking confirmation and ID to the Box Office at least 30 minutes before the advertised start time.
Can I make a booking over the phone?
For new bookings or queries about existing bookings, please visit the FAQs page on lwtheatres.co.uk for relevant contact details. The Head Office does not handle ticket sales.
Does LW Theatres offer discounts for students or key workers?
While LW Theatres doesn't have a general student discount, The Jamie Lloyd Company offers £25 tickets for "Under 30s" and "Key Workers" (including NHS, emergency services, social care, and armed forces personnel) for certain shows.
Where are LW Theatres located?
LW Theatres operates six iconic West End venues in London: The London Palladium, Theatre Royal Drury Lane, Adelphi Theatre, Cambridge Theatre, Gillian Lynne Theatre, and His Majesty's Theatre.
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Student discount
LW Theatres does not offer a general student discount. However, The Jamie Lloyd Company (allocating tickets for shows at LW Theatres) offers £25 tickets for "Under 30s" (both ticket holders must be 30 or younger on the performance date).
NHS discount
While there isn't a formal NHS discount, some offers are listed for NHS staff and other keyworkers, such as early access offers. Additionally, The Jamie Lloyd Company offers £25 tickets for "Key Workers," which includes workers in the NHS, emergency services, and social care sector.
Military & Blue Light discount
LW Theatres does not have a formal military discount. However, The Jamie Lloyd Company offers £25 tickets for "Key Workers," which includes armed forces personnel. One source also states a military discount for eligible US military personnel requiring third-party verification.
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LW Theatres Quick Facts
| Standard Delivery | E-tickets and mobile tickets available |
| Free Delivery | Not available |
| Click & Collect | Not available |
| Returns Policy | See terms for ticket exchanges |
| Student Discount | LW Theatres does not offer a general student discount. However, The Jamie Lloyd Company (allocating tickets for shows at LW Theatres) offers £25 tickets for "Under 30s" (both ticket holders must be 30 or younger on the performance date). |
| NHS Discount | While there isn't a formal NHS discount, some offers are listed for NHS staff and other keyworkers, such as early access offers. Additionally, The Jamie Lloyd Company offers £25 tickets for "Key Workers," which includes workers in the NHS, emergency services, and social care sector. |
| Military Discount | LW Theatres does not have a formal military discount. However, The Jamie Lloyd Company offers £25 tickets for "Key Workers," which includes armed forces personnel. One source also states a military discount for eligible US military personnel requiring third-party verification. |
| International Shipping | Not available |
| Payment Methods | Visa, Mastercard, American Express, PayPal |
| Founded | 1977 |
| Headquarters | London, UK |
Last verified: February 2026
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Customer Reviews
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Contact Information
Customer Service
020 3925 2998Customer Service Email
customer.relations@lwtickets.co.ukCustomer Service Hours
Monday to Saturday, 10am to 5:30pm
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