Lush Cosmetics
Discover Lush Cosmetics, the inventors of the bath bomb, offering fresh, handmade, vegetarian, and cruelty-free beauty products for a truly unique pampering experience.
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Shop at Lush CosmeticsAbout Lush Cosmetics
Founded in 1995 and headquartered in Poole, England, Lush Cosmetics has grown from a small, innovative company into a global phenomenon. Known for its distinctive approach to beauty, Lush is committed to creating fresh, handmade cosmetics using ethically sourced ingredients. Their mission extends beyond just products; they aim to revolutionise the cosmetics industry by championing environmental protection, fighting animal testing, and advocating for social justice. This dedication has earned them a loyal following and a reputation as a leader in ethical beauty.
Discover the Lush Product Range
Indulgent Bath & Shower Essentials
At the heart of Lush's offering are their world-famous bath bombs and vibrant bubble bars, designed to transform your daily bath into an extraordinary sensory experience. Beyond the fizz and colour, explore a wide selection of luxurious shower gels, creamy body conditioners, and artisan handmade soaps, all crafted with invigorating scents and nourishing ingredients. Whether you're looking to relax, revitalise, or simply enjoy a moment of self-care, Lush provides an array of choices for your bathing ritual.
Skincare, Haircare & Fragrances
Lush's commitment to fresh ingredients extends to their comprehensive skincare and haircare lines. Discover effective cleansers, moisturisers, and fresh face masks tailored to various skin types. Their innovative hair care products, including solid shampoo bars and conditioners, offer sustainable solutions for healthy, lustrous locks. Complement your routine with Lush's unique and captivating fragrances, designed to evoke a range of moods and memories. Many products are also available in 'naked' (packaging-free) formats, reinforcing their eco-conscious ethos.
Ethical Shopping & Customer Experience
Shopping with Lush means supporting a brand that prioritises ethical buying, 100% vegetarian ingredients (with many vegan options), and a firm stance against animal testing. Their innovative "Bring it Back" scheme encourages customers to return empty packaging for recycling, fostering a circular economy and rewarding responsible consumption. The Lush Club Reward Programme enhances the customer experience, offering points, exclusive access, and special gifts. With dedicated UK customer support and a strong online presence, Lush makes it easy to explore and purchase their unique range of fresh, handmade cosmetics.
Lush Cosmetics was founded in 1995 and is headquartered in Poole, England, with Over 800 locations.
Discounts & Loyalty
Student Discount
Lush Cosmetics generally states that it does not offer a student discount directly. However, some third-party platforms like Student Beans and Student Saviour have advertised student discounts or gift card offers for Lush. Additionally, new UK Lush app account holders may receive a £3 reward.
NHS Discount
Lush offers discounts to NHS staff and healthcare workers, often through schemes like the Blue Light Card, with offers varying up to 50% off.
Gift Cards Available
Loyalty Programme
Lush Club Rewards
Customers can earn points on purchases, unlock rewards, get first access to new product launches, and access exclusive drops on the Lush app. Rewards can include free gifts and opportunities to attend Lush events. The program also rewards sustainability initiatives, such as returning eligible plastic packaging.
Shipping & Returns
Lush offers various delivery options, including a 'Lush Delivery Pass' for frequent shoppers. Specific details on delivery times and costs can be found on their website.
Returns Policy
Lush accepts returns for products purchased online or in-store. Customers can typically return items within a specified period for a refund or exchange, provided they meet the return conditions. Full details are available on their website.
Company Information
Founded
1995
Headquarters
Poole, England
Number of Stores
Over 800
Payment Methods
Sustainability
Lush is committed to ethical buying, fighting animal testing, and using 100% vegetarian ingredients. They promote 'naked products' to reduce packaging and have a 'Bring it Back' scheme for eligible plastic packaging.
Frequently Asked Questions
What types of products does Lush offer?
Lush offers a wide range of beauty and personal care products, including bath bombs, bubble bars, shower gels, handmade soaps, skincare (face masks, moisturisers), haircare (shampoos, conditioners), makeup, and fragrances. They also feature seasonal collections and gifts.
How can I contact Lush customer service?
You can contact Lush UK customer service by phone at 0800 208 8892 or via email at wecare@lush.co.uk. Their customer care team is available Monday-Friday: 8am-8pm, Saturday: 9am-5pm, and Sundays/Bank Holidays: 10am-4pm.
Does Lush have a loyalty programme or offer discounts?
Yes, Lush has a loyalty programme called "Lush Club Rewards" where members earn points, get early access to products, and receive exclusive offers. They also offer discounts to NHS staff and healthcare workers, often through schemes like the Blue Light Card.
What is Lush's policy on delivery and returns?
Lush provides various delivery options, including a Lush Delivery Pass for frequent shoppers. For returns, customers can typically return products within a specified period for a refund or exchange, provided they meet the return conditions. Full details are available on their website.
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Student discount
Lush Cosmetics generally states that it does not offer a student discount directly. However, some third-party platforms like Student Beans and Student Saviour have advertised student discounts or gift card offers for Lush. Additionally, new UK Lush app account holders may receive a £3 reward.
NHS discount
Lush offers discounts to NHS staff and healthcare workers, often through schemes like the Blue Light Card, with offers varying up to 50% off.
Click & Collect
Save on delivery by using Lush Cosmetics's Click & Collect service.
Join Lush Club Rewards
Customers can earn points on purchases, unlock rewards, get first access to new product launches, and access exclusive drops on the Lush app. Rewards can include free gifts and opportunities to attend Lush events. The program also rewards sustainability initiatives, such as returning eligible plastic packaging.
Gift cards available
Buy discounted Lush Cosmetics gift cards from cashback sites to save even more.
Saving tips verified by The Virtual Mall, the UK's original online shopping destination since 1999.
Lush Cosmetics Quick Facts
| Standard Delivery | Lush offers various delivery options, including a 'Lush Delivery Pass' for frequent shoppers. Specific details on delivery times and costs can be found on their website. |
| Free Delivery | Not available |
| Click & Collect | Available |
| Returns Policy | Lush accepts returns for products purchased online or in-store. Customers can typically return items within a specified period for a refund or exchange, provided they meet the return conditions. Full details are available on their website. |
| Student Discount | Lush Cosmetics generally states that it does not offer a student discount directly. However, some third-party platforms like Student Beans and Student Saviour have advertised student discounts or gift card offers for Lush. Additionally, new UK Lush app account holders may receive a £3 reward. |
| NHS Discount | Lush offers discounts to NHS staff and healthcare workers, often through schemes like the Blue Light Card, with offers varying up to 50% off. |
| Military Discount | Not available |
| International Shipping | Not available |
| Payment Methods | Visa, Mastercard, PayPal, Apple Pay |
| Founded | 1995 |
| Headquarters | Poole, England |
Last verified: February 2026
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Customer Reviews
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Contact Information
Customer Service
0800 208 8892Customer Service Email
wecare@lush.co.ukCustomer Service Hours
Monday - Friday: 8am - 8pm; Saturday: 9am - 5pm; Sundays and Bank Holidays: 10am - 4pm
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