Luella Grey
Luella Grey is a UK-based luxury accessories brand, specialising in exquisite handbags and purses designed in London.
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About Luella Grey
Luella Grey is a premium UK accessories brand, established in 2019, specialising in luxurious handbags and purses. With a design studio based in London, the brand is celebrated for its commitment to elegant design, superior craftsmanship, and timeless appeal. Luella Grey has quickly become synonymous with sophisticated accessories that seamlessly blend functionality with high fashion, appealing to those who appreciate quality and distinctive style.
The Luella Grey Story
Founded by Sarah and Rachel, Luella Grey London operates as an independent brand, driven by a passion for creating beautiful and enduring accessories. Their philosophy centres on crafting pieces that not only complement an outfit but also become cherished items within a personal collection. Each design is thoughtfully developed in their London studio, ensuring a unique British touch in every product.
Product Range Highlights
The brand's primary focus is on an exquisite selection of luxury handbags and designer purses. The collection includes a variety of styles to suit every occasion and preference, from elegant clutch bags and versatile cross-body bags to spacious tote bags and chic shoulder bags. Shoppers can explore a diverse array of colours, textures, and finishes, all reflecting the brand's signature aesthetic. Whether you're looking to buy a new handbag online or discover the perfect purse, Luella Grey offers unparalleled choice and quality.
Quality and Craftsmanship
Luella Grey prides itself on using high-quality materials and meticulous attention to detail in every accessory. Their commitment to craftsmanship ensures that each handbag and purse is not only visually stunning but also built to last, offering both style and durability. This dedication to excellence is a cornerstone of the Luella Grey brand, making their products a worthwhile investment for any fashion enthusiast.
Shopping Experience & Discounts
Luella Grey provides a convenient online shopping experience, with worldwide shipping available directly from the UK. While they do not operate dedicated physical stores, their collections are available through various stockists across the UK and Ireland. The brand values its customers and offers special discounts, including a 15% discount for NHS staff and Army personnel, accessible by emailing info@luellagrey.com with valid identification. Additionally, customers can enjoy a complimentary gift with orders exceeding £99, adding an extra touch of luxury to their purchase.
Luella Grey was founded in 2019 and is headquartered in London, UK, with None (sells via stockists and online) locations.
Discounts & Loyalty
NHS Discount
Luella Grey London offers a 15% discount for NHS staff. To receive the discount code, individuals need to email info@luellagrey.com with a picture of their NHS card or other identifying documents.
Military / Blue Light Discount
Luella Grey London offers a 15% discount for Army staff as part of their 'NHS & Services discount'. To receive the discount code, individuals need to email info@luellagrey.com with proof of service.
Shipping & Returns
Luella Grey ships its luxury handbag and purse collections worldwide directly from the UK. Specific delivery times and costs will be provided at checkout.
Returns Policy
While specific details are not provided, as an online retailer, Luella Grey is expected to offer a standard returns policy for items purchased through their website. Please check their website for full terms and conditions.
Company Information
Founded
2019
Headquarters
London, UK
Number of Stores
None (sells via stockists and online)
Payment Methods
Frequently Asked Questions
What kind of products does Luella Grey specialise in?
Luella Grey specialises in luxury handbags and purses, offering a range of styles from clutches and cross-body bags to totes and shoulder bags, all designed in London.
Where is Luella Grey based?
Luella Grey is a UK-based brand with its design studio located in London. They ship their collections worldwide from the UK.
Does Luella Grey offer any discounts?
Yes, Luella Grey offers a 15% discount for NHS staff and Army personnel. To receive the discount code, email info@luellagrey.com with proof of eligibility.
How can I contact Luella Grey customer service?
You can contact Luella Grey customer service via email at info@luellagrey.com. A phone number is not publicly available.
Does Luella Grey have a loyalty programme?
While Luella Grey does not have a formal loyalty programme, they do offer a complimentary gift with orders over £99.
Do they ship internationally?
Yes, Luella Grey ships its collections worldwide from the UK.
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NHS discount
Luella Grey London offers a 15% discount for NHS staff. To receive the discount code, individuals need to email info@luellagrey.com with a picture of their NHS card or other identifying documents.
Military & Blue Light discount
Luella Grey London offers a 15% discount for Army staff as part of their 'NHS & Services discount'. To receive the discount code, individuals need to email info@luellagrey.com with proof of service.
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Luella Grey Quick Facts
| Standard Delivery | Luella Grey ships its luxury handbag and purse collections worldwide directly from the UK. Specific delivery times and costs will be provided at checkout. |
| Free Delivery | Not available |
| Click & Collect | Not available |
| Returns Policy | While specific details are not provided, as an online retailer, Luella Grey is expected to offer a standard returns policy for items purchased through their website. Please check their website for full terms and conditions. |
| Student Discount | Not available |
| NHS Discount | Luella Grey London offers a 15% discount for NHS staff. To receive the discount code, individuals need to email info@luellagrey.com with a picture of their NHS card or other identifying documents. |
| Military Discount | Luella Grey London offers a 15% discount for Army staff as part of their 'NHS & Services discount'. To receive the discount code, individuals need to email info@luellagrey.com with proof of service. |
| International Shipping | Available |
| Payment Methods | Visa, Mastercard, American Express, PayPal |
| Founded | 2019 |
| Headquarters | London, UK |
Last updated: June 2026
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Contact Information
Customer Service Email
info@luellagrey.com