Kuoni
Kuoni crafts award-winning luxury holidays, from romantic honeymoons to epic family adventures, offering personal service and total peace of mind for your dream getaway.
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Shop at KuoniAbout Kuoni UK
Kuoni UK stands as a leading name in luxury travel, with a rich history dating back to its Swiss origins in 1906 and its UK tour operation established in 1966. Headquartered in Dorking, Surrey, Kuoni is part of the DERTOUR Group, a division of the German REWE Group. Known for its exceptional, tailor-made holiday experiences, Kuoni has garnered over 200 awards, reflecting its dedication to quality and customer satisfaction. They are proud to be a Which? Recommended Provider, offering ATOL protected holidays and ABTA membership for total peace of mind.
Discover Your Dream Holiday with Kuoni
Kuoni offers an extensive portfolio of luxury holidays designed to inspire and delight. Whether you're planning a romantic honeymoon package, an exciting family adventure, or a serene wellness retreat, Kuoni's Personal Travel Experts are on hand to craft your perfect getaway. Their diverse range includes:
Incredible Destinations
Explore breathtaking locations across Africa (including safaris in Kenya, Tanzania, and South Africa), Asia (Japan, India, Hong Kong), Arabia (Dubai, Oman, Qatar), Australasia & Pacific, and the Caribbean. Kuoni specialises in creating unique itineraries that immerse you in the local culture and natural beauty of each region.
Tailored Holiday Types
From multi-centre holidays and all-inclusive resorts to adults-only escapes and luxury city breaks, Kuoni caters to every travel style. Their experts can arrange specialist trips focused on wildlife-watching, cultural explorations, and bespoke road or train journeys, ensuring a truly personalised experience.
The Kuoni Shopping Experience
Engaging with Kuoni is flexible and convenient. You can consult with their Destination Experts over the phone (0800 092 4444 for new enquiries) or visit one of their 27 boutique stores located across the UK, many of which are within John Lewis. They offer in-store and video appointments, allowing for a truly personal consultation. For existing bookings, dedicated support teams are available via phone (0800 294 9705) and email (customer@kuoni.co.uk). Kuoni's commitment to customer care extends throughout your journey, from initial planning to on-holiday support and post-travel feedback, ensuring a smooth and enjoyable experience.
Kuoni was founded in 1966 and is headquartered in Dorking, UK. It is part of DERTOUR Group, with Stores and online locations.
Discounts & Loyalty
Student Discount
Kuoni offers student discounts for any student registered with a UK educational institution with a valid ID or UNiDAYS account.
Shipping & Returns
<p>Travel documents posted before departure or available digitally.</p>
Returns Policy
<p>Flexible booking policies. Full financial protection included.</p>
Company Information
Founded
1966
Headquarters
Dorking, UK
Number of Stores
Stores and online
Parent Company
DERTOUR Group
Payment Methods
Frequently Asked Questions
Are holidays ATOL protected?
Yes, all holidays are ABTA and ATOL protected.
Can I visit a store?
Yes, we have stores in department stores and standalone locations.
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Student discount
Kuoni offers student discounts for any student registered with a UK educational institution with a valid ID or UNiDAYS account.
Saving tips verified by The Virtual Mall, the UK's original online shopping destination since 1999.
Kuoni Quick Facts
| Standard Delivery | <p>Travel documents posted before departure or available digitally.</p> |
| Free Delivery | Not available |
| Click & Collect | Not available |
| Returns Policy | <p>Flexible booking policies. Full financial protection included.</p> |
| Student Discount | Kuoni offers student discounts for any student registered with a UK educational institution with a valid ID or UNiDAYS account. |
| NHS Discount | Not available |
| Military Discount | Not available |
| International Shipping | Not available |
| Payment Methods | Visa, Mastercard, American Express, Bank Transfer |
| Founded | 1966 |
| Headquarters | Dorking, UK |
Last verified: February 2026
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Customer Reviews
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Contact Information
Customer Service
0800 092 4444Customer Service Email
customer@kuoni.co.ukCustomer Service Hours
Mon-Fri 9am-8pm, Sat 9am-6pm, Sun 11am-4pm
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