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Kraken
Kraken is a leading global cryptocurrency exchange, offering secure buying, selling, and trading of digital assets like Bitcoin and Ethereum.
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About Kraken: Your Gateway to Digital Assets
Founded in 2011, Kraken has established itself as a leading global cryptocurrency exchange, headquartered in San Francisco, California, USA. It provides a secure and reliable platform for individuals and institutions to engage with the rapidly evolving world of digital currencies. Known for its commitment to security and innovation, Kraken offers a robust infrastructure for cryptocurrency trading and investment.
Comprehensive Cryptocurrency Offerings
Kraken facilitates the buying, selling, and trading of a wide array of cryptocurrencies, including major assets like Bitcoin (BTC) and Ethereum (ETH), alongside numerous altcoins. Users can access advanced trading features such as margin trading and futures, making it suitable for both casual investors and professional traders. The platform is designed to support diverse trading strategies, ensuring a comprehensive crypto exchange experience for users worldwide.
Security and Support for Your Digital Investments
Security is a cornerstone of Kraken's operations, with stringent measures in place to safeguard user funds and personal information. This includes advanced encryption, cold storage solutions, and continuous monitoring. While Kraken operates entirely online with no physical stores, it provides dedicated customer support to assist users with their queries. The platform also features the Kraken+ loyalty program, offering benefits like zero-fee trading and exclusive rewards, enhancing the overall value for its loyal users.
Kraken was founded in 2011 and is headquartered in San Francisco, California, USA.
News & Updates
View allDiscounts & Loyalty
Loyalty Programme
Kraken+
Kraken+ offers zero-fee trading, elevated stablecoin rewards, and exclusive airdrops via Kraken Reef (not available in the UK). Available for $4.99/month or local currency equivalent, with a 30-day free trial.
Shipping & Returns
International Shipping
Digital assets are instantly accessible upon purchase and verification within your Kraken account.
Returns Policy
Due to the nature of cryptocurrency, transactions are generally irreversible. Users are advised to review all details before confirming trades.
Company Information
Founded
2011
Headquarters
San Francisco, California, USA
Payment Methods
Bank Transfer
Debit Card
Credit Card
Wire Transfer
Frequently Asked Questions
What is Kraken?
Kraken is a global cryptocurrency exchange founded in 2011, based in San Francisco, California, USA. It allows users to securely buy, sell, and trade a wide range of digital assets like Bitcoin and Ethereum.
How can I contact Kraken customer service?
You can reach Kraken customer service by phone at +1-323-554-0203. Online support is typically available 24/7 through their platform.
Does Kraken offer any loyalty programs or discounts?
Yes, Kraken offers a premium subscription service called Kraken+. It provides benefits such as zero-fee trading, elevated stablecoin rewards, and exclusive airdrops (Kraken Reef airdrops are not available to UK clients). It costs $4.99/month with a 30-day free trial.
What payment methods are accepted on Kraken?
Kraken typically accepts various funding methods including bank transfers, debit cards, credit cards, and wire transfers for purchasing cryptocurrencies.
Are there any physical Kraken stores?
No, Kraken operates exclusively as an online cryptocurrency exchange and does not have any physical retail stores or locations.
What is Kraken's policy on returns for cryptocurrency purchases?
Due to the inherent nature of cryptocurrency, transactions on Kraken are generally irreversible once confirmed. Users are advised to carefully review all transaction details before finalising any trades.
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Join Kraken+
Kraken+ offers zero-fee trading, elevated stablecoin rewards, and exclusive airdrops via Kraken Reef (not available in the UK). Available for $4.99/month or local currency equivalent, with a 30-day free trial.
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Kraken Quick Facts
| Standard Delivery | Digital assets are instantly accessible upon purchase and verification within your Kraken account. |
| Free Delivery | Not available |
| Click & Collect | Not available |
| Returns Policy | Due to the nature of cryptocurrency, transactions are generally irreversible. Users are advised to review all details before confirming trades. |
| Student Discount | Not available |
| NHS Discount | Not available |
| Military Discount | Not available |
| International Shipping | Available |
| Payment Methods | Bank Transfer, Debit Card, Credit Card, Wire Transfer |
| Founded | 2011 |
| Headquarters | San Francisco, California, USA |
Last updated: June 2026
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Contact Information
Customer Service
+1-323-554-0203Customer Service Hours
24/7 online support available