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KCOM is a leading UK communications and IT services provider, offering high-speed fibre broadband and reliable phone services, particularly renowned in Hull and East Yorkshire.
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KCOM stands as a cornerstone of communication services in the UK, with a rich heritage dating back to its founding in 1904. Headquartered in Kingston upon Hull, England, KCOM has been at the forefront of connecting communities, particularly across Hull, East Yorkshire, and North Lincolnshire. As part of the Macquarie Group, KCOM continues its legacy of innovation, focusing on delivering robust and reliable network infrastructure to both residential and business customers.
KCOM is renowned for its cutting-edge Lightstream fibre broadband, offering ultra-fast internet speeds that cater to the demands of modern digital life. Beyond high-speed internet, their comprehensive product portfolio includes dependable landline telephone services and a suite of advanced IT solutions tailored for businesses. From seamless connectivity for homes to critical infrastructure for enterprises, KCOM provides essential services designed for performance and reliability.
Choosing KCOM means opting for a provider with deep local roots and a commitment to customer satisfaction. While their service delivery focuses on network infrastructure rather than a traditional retail store presence, KCOM ensures accessible support through dedicated customer service and technical support teams. They strive to offer a straightforward experience for managing your services, backed by a history of connecting the region.
KCOM was founded in 1904 and is headquartered in Hull, UK. It is part of Macquarie Group, with Online and stores locations.
NHS Discount
KCOM has previously offered discounts to local community staff, including NHS staff, as part of regional initiatives. Customers are advised to check current promotions or contract terms for eligibility.
<p>Installation appointments available. Self-install options on some products.</p>
Returns Policy
<p>14-day cooling-off period on new services.</p>
Founded
1904
Headquarters
Hull, UK
Number of Stores
Online and stores
Parent Company
Macquarie Group
KCOM primarily serves Hull and East Yorkshire. Check your postcode.
Full fibre speeds up to 900Mbps in most coverage areas.
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Be the first to write a reviewKCOM has previously offered discounts to local community staff, including NHS staff, as part of regional initiatives. Customers are advised to check current promotions or contract terms for eligibility.
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| Standard Delivery | <p>Installation appointments available. Self-install options on some products.</p> |
| Free Delivery | Not available |
| Click & Collect | Not available |
| Returns Policy | <p>14-day cooling-off period on new services.</p> |
| Student Discount | Not available |
| NHS Discount | KCOM has previously offered discounts to local community staff, including NHS staff, as part of regional initiatives. Customers are advised to check current promotions or contract terms for eligibility. |
| Military Discount | Not available |
| International Shipping | Not available |
| Payment Methods | Direct Debit, Visa, Mastercard |
| Founded | 1904 |
| Headquarters | Hull, UK |
Last updated: June 2026
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Customer Service
01482 602555Customer Service Email
care@kcom.comCustomer Service Hours
Customer Services & Sales: Mon-Fri 8am-8pm, Sat 8am-6pm, Sun 10am-4pm. Technical Support: Mon-Sun 8am-6pm.