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Image Skincare is the UK web store of the American professional skincare brand, selling Vital C serums, Ageless retinol products, cleansers and daily SPF moisturisers.
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Image Skincare is the UK online store for IMAGE Skincare, an American professional skincare brand co-founded by esthetician Janna Ronert and plastic surgeon Dr Marc Ronert. The UK site is operated by Wigmore Medical Ltd (Companies House 03310740, incorporated in 1997), whose trading address is 23 Wigmore Street, London, and it sells in pounds to UK addresses.
The UK site sorts its catalogue by skin concern, from dryness and fine lines to blemishes, dark spots and redness, and by ingredient, including retinol, vitamin C, niacinamide, bakuchiol and glycolic and salicylic acids. IMAGE also supplies skin clinics, and the site has a professional locator for finding a nearby salon that uses the range.
UK orders under £75 cost £3.95 to send and orders over £75 ship free, both by DHL with next-working-day delivery. Orders placed before 1pm on a weekday are processed the same day, and weekend orders leave on the next business day. The store also delivers to Jersey, Guernsey and the Isle of Man, but not to Ireland or other countries.
Unopened, unused full-size products can be returned within 14 days of delivery for a full refund, but only with a Return Management Authorisation number issued by info@imageskincare.co.uk, and the customer pays return shipping. Damaged parcels or shipping errors must be reported within 48 hours of delivery. T-shirts, trial kits, samples and items marked non-returnable cannot be sent back, and refunds are processed within 10 days of the parcel arriving.
UK, Jersey, Guernsey and Isle of Man only: orders under £75 £3.95, free over £75, DHL next working day. Weekday orders before 1pm processed the same day; weekend orders ship the next business day. No delivery to Ireland or outside the UK.
Returns Policy
Return unopened, unused full-size products within 14 days of delivery for a full refund with an RMA number from info@imageskincare.co.uk. The customer pays return shipping. Report damage or shipping errors within 48 hours. T-shirts, trial kits, samples and non-returnable items excluded. Refunds processed within 10 days of receipt.
UK orders under £75 cost £3.95 and orders over £75 ship free, both sent by DHL for next-working-day delivery. Orders placed before 1pm on a weekday are processed the same day.
Unopened, unused full-size products can be returned within 14 days of delivery for a full refund with an RMA number from info@imageskincare.co.uk. The customer pays return shipping, and trial kits and samples are excluded.
Wigmore Medical Ltd, company number 03310740, operates the UK site from 23 Wigmore Street, London. The IMAGE brand itself was co-founded in the United States by esthetician Janna Ronert and plastic surgeon Dr Marc Ronert.
No. The UK store's shipping page says it does not ship to Ireland or outside the UK, and its checkout lists only the UK, Jersey, Guernsey and the Isle of Man as destinations.
Email info@imageskincare.co.uk within 48 hours of delivery to get a return authorisation for damaged items or shipping errors. The care team works Monday to Friday, 9am to 5pm GMT.
The UK care team answers on 0345 504 0461 and at info@imageskincare.co.uk, Monday to Friday from 9am to 5pm GMT. It can add a forgotten item to an order if contacted within 1 hour of ordering.
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| Standard Delivery | UK, Jersey, Guernsey and Isle of Man only: orders under £75 £3.95, free over £75, DHL next working day. Weekday orders before 1pm processed the same day; weekend orders ship the next business day. No delivery to Ireland or outside the UK. |
| Free Delivery | Orders over £75 |
| Click & Collect | Not available |
| Returns Policy | Return unopened, unused full-size products within 14 days of delivery for a full refund with an RMA number from info@imageskincare.co.uk. The customer pays return shipping. Report damage or shipping errors within 48 hours. T-shirts, trial kits, samples and non-returnable items excluded. Refunds processed within 10 days of receipt. |
| Student Discount | Not available |
| NHS Discount | Not available |
| Military Discount | Not available |
| International Shipping | Not available |
| Payment Methods | Contact retailer |
Last updated: October 2026
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0345 504 0461Customer Service Email
info@imageskincare.co.ukCustomer Service Hours
Monday to Friday, 9am to 5pm GMT
