Hotel Chocolat names new head of retail in raft of internal promotions
Hotel Chocolat has promoted Nicola Hallinan to head of retail alongside two other new internal appointments, Retail Week can reveal
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Discover Hotel Chocolat, the UK's home for luxury, ethically sourced chocolates, exquisite gifts, and the innovative Velvetiser, perfect for any occasion.
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Hotel Chocolat, established in 1993, has carved a niche as a leading British chocolatier, dedicated to crafting exceptional luxury chocolates. With headquarters in Royston, Hertfordshire, UK, the brand is celebrated for its innovative approach to chocolate making and its unwavering commitment to ethical sourcing. They believe in "more cacao, less sugar," delivering a richer, more authentic taste experience that has captivated chocolate lovers across the UK and beyond.
At the heart of Hotel Chocolat's philosophy is their dedication to ethically sourced cacao. They work directly with farmers, investing in sustainable practices and ensuring fair conditions, which not only produces superior quality beans but also supports local communities. This commitment extends through every stage of their chocolate production, from bean to bar, guaranteeing a product that is both delicious and responsibly made.
The Hotel Chocolat online shop offers an extensive array of products designed to delight every palate and suit every occasion. Discover their signature luxury chocolate gifts, including beautifully curated chocolate boxes and opulent chocolate hampers. For those who appreciate a warm beverage, the revolutionary Velvetiser allows you to create café-quality hot and cold chocolate drinks at home. Seasonal favourites, such as their renowned Easter eggs and festive collections, are always a highlight.
Whether you're celebrating a birthday, anniversary, or simply want to show appreciation, Hotel Chocolat provides an impressive selection of gifts. From elegant small chocolate gifts to sophisticated alcohol gifts featuring chocolate liqueurs, there's a perfect present for everyone. Their chocolate selectors allow for personalised choices, ensuring a truly unique gifting experience.
Shopping for luxury chocolates online at Hotel Chocolat is convenient and rewarding. Their dedicated customer service team is available via phone (03444 93 23 23) and live chat from Monday to Saturday to assist with any queries. Customers can also benefit from the exclusive VIP.ME loyalty programme, offering welcome rewards, discounts on café drinks, and special birthday treats. Furthermore, Hotel Chocolat proudly supports students, NHS workers, and military personnel with a 10% discount, making their premium chocolates accessible to more people.
Hotel Chocolat was founded in 1993 and is headquartered in Royston, Hertfordshire, United Kingdom. It is part of Mars Snacking (Mars, Inc.), with Over 160 locations globally locations.
Student Discount
Yes, Hotel Chocolat offers a 10% student discount through Student Beans and TOTUM.
NHS Discount
Yes, Hotel Chocolat offers a 10% NHS discount. This discount is available online via Health Service Discounts and Blue Light Card.
Military / Blue Light Discount
Yes, military/armed forces personnel are eligible for discounts through the Blue Light Card.
Gift Cards Available
Loyalty Programme
VIP.ME
Benefits include a 15% welcome reward, 20% off café drinks and ices in participating stores, early access to previews, and a surprise treat on your birthday.
Hotel Chocolat offers reliable delivery services for their luxury chocolates and gifts. Specific delivery options and timescales can be found on their website, ensuring your order arrives with care.
Returns Policy
Hotel Chocolat aims for complete customer satisfaction. If you are not entirely happy with your purchase, please refer to their website for detailed information on their returns and exchange policy, typically allowing returns for unopened and unused items within a specified period.
Founded
1993
Headquarters
Royston, Hertfordshire, United Kingdom
Number of Stores
Over 160 locations globally
Parent Company
Mars Snacking (Mars, Inc.)
Hotel Chocolat is dedicated to ethical sourcing, crafting their luxury chocolates with ethically sourced cacao. They are committed to responsible practices from bean to bar, focusing on sustainability within their operations.
Hotel Chocolat specialises in luxury chocolates, including chocolate boxes, hampers, selectors, and individual treats. They also offer the popular Velvetiser hot chocolate machine, drinking chocolate, and a selection of alcohol gifts.
Yes, Hotel Chocolat provides a 10% student discount via Student Beans and TOTUM, a 10% NHS discount via Health Service Discounts and Blue Light Card, and military/armed forces discounts through the Blue Light Card.
The VIP.ME loyalty programme offers members benefits such as a 15% welcome reward, 20% off café drinks and ices in participating stores, early access to product previews, and a surprise treat on their birthday.
You can contact Hotel Chocolat customer service by phone at 03444 93 23 23 or via email at help@hotelchocolat.com. Phone and Live Chat are available Monday to Friday 10am-6pm, and Saturday 10am-4:30pm.
Yes, Hotel Chocolat is committed to crafting their luxury chocolates with ethically sourced cacao, ensuring quality and responsible practices from bean to bar.
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Be the first to write a reviewYes, Hotel Chocolat offers a 10% student discount through Student Beans and TOTUM.
Yes, Hotel Chocolat offers a 10% NHS discount. This discount is available online via Health Service Discounts and Blue Light Card.
Yes, military/armed forces personnel are eligible for discounts through the Blue Light Card.
Benefits include a 15% welcome reward, 20% off café drinks and ices in participating stores, early access to previews, and a surprise treat on your birthday.
Buy discounted Hotel Chocolat gift cards from cashback sites to save even more.
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| Standard Delivery | Hotel Chocolat offers reliable delivery services for their luxury chocolates and gifts. Specific delivery options and timescales can be found on their website, ensuring your order arrives with care. |
| Free Delivery | Not available |
| Click & Collect | Not available |
| Returns Policy | Hotel Chocolat aims for complete customer satisfaction. If you are not entirely happy with your purchase, please refer to their website for detailed information on their returns and exchange policy, typically allowing returns for unopened and unused items within a specified period. |
| Student Discount | Yes, Hotel Chocolat offers a 10% student discount through Student Beans and TOTUM. |
| NHS Discount | Yes, Hotel Chocolat offers a 10% NHS discount. This discount is available online via Health Service Discounts and Blue Light Card. |
| Military Discount | Yes, military/armed forces personnel are eligible for discounts through the Blue Light Card. |
| International Shipping | Not available |
| Payment Methods | Visa, Mastercard, PayPal, Apple Pay |
| Founded | 1993 |
| Headquarters | Royston, Hertfordshire, United Kingdom |
Last updated: June 2026
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Customer Service
03444 93 23 23Customer Service Email
help@hotelchocolat.comCustomer Service Hours
Phone and Live Chat: Monday to Friday 10am to 6pm, Saturday 10am to 4:30pm, Sunday Closed