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Hometree provides comprehensive boiler, heating, and home emergency cover across the UK, committed to fair pricing and accelerating low-carbon living.
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Hometree, established in 2015, is a leading UK home energy services company with a clear mission: to accelerate the decarbonisation of homes while providing exceptional boiler and home emergency cover. Based in London, Hometree Group has grown significantly, now covering over 100,000 homes across the UK with the support of a nationwide network of over 5,000 skilled engineers. They are committed to making homes warmer, safer, and more energy-efficient for the future.
Beyond traditional home cover, Hometree is at the forefront of the green energy transition. They actively help homeowners upgrade their properties with energy-efficient hardware, including state-of-the-art heat pumps and solar panels. Through innovative finance plans and ongoing maintenance, Hometree makes the shift to sustainable heating and power simpler and more affordable, contributing significantly to reducing the UK's carbon footprint.
Hometree offers a diverse range of plans to suit every homeowner's needs. From essential boiler cover and extensive home emergency cover to specialised landlord cover, they ensure peace of mind. Their services extend to kitchen appliance cover, plumbing and drains cover, and new boiler installations. For those embracing sustainability, Hometree provides expert installation of renewable energy solutions, including efficient heat pumps and solar PV systems.
Customers choose Hometree for their transparent "no price hike promise" at renewal, ensuring fair pricing. Their dedication to service is reflected in thousands of "Excellent" Trustpilot reviews, highlighting a first-class customer experience. Hometree also offers competitive comparisons against major providers like British Gas and HomeServe, consistently striving to deliver superior value and comprehensive protection for your home.
Hometree prioritises an accessible and efficient customer experience. Their UK-based care team is available via Live Chat, WhatsApp, and phone, with 24/7 support for emergency claims. Existing customers benefit from a simple online portal to book repairs swiftly. Hometree's commitment to service extends to valuable discounts for NHS workers and a rewarding referral programme, making home care both reliable and beneficial.
Hometree was founded in 2015 and is headquartered in London, UK. It is part of Hometree Group, with Online only locations.
Student Discount
Student discounts may be available; customers are advised to look for student-specific offers or sign up with a .edu email on their site.
NHS Discount
Hometree offers a 15% discount on home cover plans for health service workers. They also previously offered free Home Care packages to NHS workers during the COVID-19 pandemic.
Loyalty Programme
Referral Programme
Both the referrer (an existing Hometree home cover customer) and the referred friend receive a £50 Amazon voucher when the friend signs up for a plan. There is no limit to the number of referrals.
<p>Engineer visits arranged directly. Usually within 24-48 hours for emergencies.</p>
Returns Policy
<p>14-day cooling-off period on new policies.</p>
Founded
2015
Headquarters
London, UK
Number of Stores
Online only
Parent Company
Hometree Group
Hometree is dedicated to accelerating the decarbonisation of homes. They aim to minimise their carbon footprint by transitioning to renewable electricity, adopting electric vehicles, and decarbonising office heating. They also make green technologies like heat pumps and solar PV accessible through innovative finance solutions.
Annual boiler service, repairs, and emergency callouts.
No, there is no excess to pay on claims.
No reviews yet for Hometree
Be the first to write a reviewStudent discounts may be available; customers are advised to look for student-specific offers or sign up with a .edu email on their site.
Hometree offers a 15% discount on home cover plans for health service workers. They also previously offered free Home Care packages to NHS workers during the COVID-19 pandemic.
Both the referrer (an existing Hometree home cover customer) and the referred friend receive a £50 Amazon voucher when the friend signs up for a plan. There is no limit to the number of referrals.
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| Standard Delivery | <p>Engineer visits arranged directly. Usually within 24-48 hours for emergencies.</p> |
| Free Delivery | Not available |
| Click & Collect | Not available |
| Returns Policy | <p>14-day cooling-off period on new policies.</p> |
| Student Discount | Student discounts may be available; customers are advised to look for student-specific offers or sign up with a .edu email on their site. |
| NHS Discount | Hometree offers a 15% discount on home cover plans for health service workers. They also previously offered free Home Care packages to NHS workers during the COVID-19 pandemic. |
| Military Discount | Not available |
| International Shipping | Not available |
| Payment Methods | Direct Debit, Visa, Mastercard |
| Founded | 2015 |
| Headquarters | London, UK |
Last updated: June 2026
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Customer Service
0330 912 4843Customer Service Email
support@hometree.co.ukCustomer Service Hours
Phone: Mon-Fri 9am-5pm. Live Chat: Mon-Fri 9am-7pm, Sat-Sun 9am-5pm. Emergency Claims Support: 24/7.