Hilton
Hilton offers world-renowned hospitality with over 160 hotels across the UK, providing exceptional stays, dining, and event experiences for every traveller.
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Shop at HiltonAbout Hilton
Hilton stands as a beacon of global hospitality, a brand with a storied history dating back to 1919. Renowned worldwide for its commitment to excellence and guest satisfaction, Hilton operates a vast network of hotels and resorts. In the UK, Hilton's presence is substantial, with over 160 properties strategically located in key cities and picturesque regions, offering a diverse range of accommodation options and services tailored for both domestic and international travellers.
Discover Hilton's Diverse Offerings
When you choose Hilton, you're not just booking a room; you're securing an experience. The brand encompasses a variety of hotel types, from the iconic Hilton Hotels & Resorts to luxury brands like Waldorf Astoria and Conrad, alongside lifestyle options such as Canopy by Hilton and Curio Collection. Each property provides a unique ambience and a comprehensive suite of services, including comfortable and stylish rooms, executive lounges, fully equipped fitness centres, swimming pools, and world-class dining establishments. Whether you're planning a romantic getaway, a family holiday, or a large corporate event, Hilton's extensive portfolio ensures there's a perfect venue to meet your requirements.
The Hilton Honors Loyalty Programme
Enhance your travel with Hilton Honors, the award-winning loyalty programme designed to reward frequent guests. Members enjoy a host of exclusive benefits, including discounted rates, complimentary Wi-Fi, digital check-in and room selection, and the opportunity to earn points towards free nights and unique experiences. It's a fantastic way to make your stays even more rewarding.
Plan Your Perfect Stay with Hilton
Booking your ideal hotel with Hilton is straightforward and convenient. Their user-friendly website and mobile app allow you to easily browse properties, compare amenities, and secure your reservation with confidence. Should you require any assistance, Hilton's dedicated customer service team is readily available to help ensure your booking process is smooth and your stay is exceptional. Experience the reliability and quality that defines Hilton on your next trip across the UK.
Hilton was founded in 1919 and is headquartered in Tysons, Virginia, USA (UK: Watford, Hertfordshire). It is part of Hilton Worldwide Holdings Inc., with 7,500+ properties worldwide locations.
Discounts & Loyalty
Student Discount
Up to 17% off best available rates through Student Beans verification.
NHS Discount
Up to 17% off best available rates for Blue Light cardholders. Some properties offer up to 30% off bed & breakfast rates for public sector workers.
Military / Blue Light Discount
Government and military rates available via the Special Rates tab when booking. Discounts vary by property, typically around 20% off.
Gift Cards Available
Loyalty Programme
Hilton Honors
Hilton Honors is a free loyalty programme offering points on every stay, redeemable for free nights, experiences, and more. Tiers include Member, Silver, Gold and Diamond, with benefits such as room upgrades, late checkout, digital key access, free Wi-Fi, complimentary breakfast (Gold and above), and milestone bonuses. Members can also earn points with Hilton Honors credit and debit cards available in the UK.
Shipping & Returns
As a hotel chain, Hilton does not offer product delivery. Bookings can be made online at hilton.com, via the Hilton Honors app, by phone, or through travel agents. Confirmation is sent immediately by email.
Returns Policy
Cancellation policies vary by rate type and property. Most standard rates allow free cancellation up to 24-48 hours before check-in. Prepaid and advance purchase rates may be non-refundable. Check individual booking terms for details.
Company Information
Founded
1919
Headquarters
Tysons, Virginia, USA (UK: Watford, Hertfordshire)
Number of Stores
7,500+ properties worldwide
Parent Company
Hilton Worldwide Holdings Inc.
Payment Methods
Sustainability
Hilton's Travel with Purpose ESG strategy aims to halve its environmental footprint and double its social impact investment by 2030. The company was the first major hotel brand to set Science Based Targets for greenhouse gas reduction in line with the Paris Agreement. Since 2009, efficiency initiatives have saved over $1.38 billion in energy, water and waste costs. In 2023, Hilton exceeded its 2030 waste reduction goal with a 63.7% decrease in landfilled waste across managed hotels.
Frequently Asked Questions
How do I join Hilton Honors?
Hilton Honors is free to join. You can sign up at hilton.com or through the Hilton Honors app. Membership gives you access to member-exclusive rates, points earning on stays, and benefits like digital key and room selection.
Does Hilton offer a student discount in the UK?
Yes, students can get up to 17% off the best available rate at Hilton Hotels & Resorts by verifying their student status through Student Beans.
Does Hilton offer an NHS discount?
Yes, Hilton offers up to 17% off best available rates for Blue Light cardholders, which includes NHS staff and emergency services workers. Some properties also offer up to 30% off bed and breakfast rates for public sector workers.
What is the cancellation policy for Hilton Hotels?
Cancellation policies vary by rate type and property. Most standard rates allow free cancellation up to 24-48 hours before check-in. Prepaid and advance purchase rates may be non-refundable. Always check the specific terms when booking.
How can I contact Hilton customer service in the UK?
You can contact Hilton customer service by calling 0800 856 8000, available 24/7. You can also use the live chat feature at help.hilton.com or reach out via the Hilton Honors app.
Does Hilton offer a price match guarantee?
Yes, Hilton offers a Best Price Guarantee. If you find a lower rate for the same hotel, room type and dates within 24 hours of booking on hilton.com, Hilton will match the price and give you a discount.
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Be the first to write a review6 Ways to Save at Hilton in 2026
Student discount
Up to 17% off best available rates through Student Beans verification.
NHS discount
Up to 17% off best available rates for Blue Light cardholders. Some properties offer up to 30% off bed & breakfast rates for public sector workers.
Military & Blue Light discount
Government and military rates available via the Special Rates tab when booking. Discounts vary by property, typically around 20% off.
Join Hilton Honors
Hilton Honors is a free loyalty programme offering points on every stay, redeemable for free nights, experiences, and more. Tiers include Member, Silver, Gold and Diamond, with benefits such as room upgrades, late checkout, digital key access, free Wi-Fi, complimentary breakfast (Gold and above), and milestone bonuses. Members can also earn points with Hilton Honors credit and debit cards available in the UK.
Gift cards available
Buy discounted Hilton gift cards from cashback sites to save even more.
Price match guarantee
Hilton offers price matching. If you find a product cheaper elsewhere, they may match the price.
Saving tips verified by The Virtual Mall, the UK's original online shopping destination since 1999.
Hilton Quick Facts
| Standard Delivery | As a hotel chain, Hilton does not offer product delivery. Bookings can be made online at hilton.com, via the Hilton Honors app, by phone, or through travel agents. Confirmation is sent immediately by email. |
| Free Delivery | Not available |
| Click & Collect | Not available |
| Returns Policy | Cancellation policies vary by rate type and property. Most standard rates allow free cancellation up to 24-48 hours before check-in. Prepaid and advance purchase rates may be non-refundable. Check individual booking terms for details. |
| Student Discount | Up to 17% off best available rates through Student Beans verification. |
| NHS Discount | Up to 17% off best available rates for Blue Light cardholders. Some properties offer up to 30% off bed & breakfast rates for public sector workers. |
| Military Discount | Government and military rates available via the Special Rates tab when booking. Discounts vary by property, typically around 20% off. |
| International Shipping | Not available |
| Payment Methods | Visa, Mastercard, American Express, Diners Club, Hilton Gift Cards, Hilton Honors Points, Amex |
| Founded | 1919 |
| Headquarters | Tysons, Virginia, USA (UK: Watford, Hertfordshire) |
Last verified: February 2026
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Customer Reviews
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Contact Information
Customer Service
0800 856 8000Customer Service Email
guestcorrespondence@hilton.comCustomer Service Hours
24 hours a day, 7 days a week
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