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Family Portrait is a London pet-care brand selling enzyme cleansing wipes, a leave-in coat spray and handmade wooden grooming brushes for dogs and cats.
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Get free delivery on orders over £50 at Family Portrait.
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| Standard Delivery | UK standard delivery 1 to 4 working days from dispatch; £3.95 quoted for orders under £50, free over £50. Orders before 1pm Monday to Friday dispatch the same day; later and weekend orders the next working day. Ships to the UK, Channel Islands and Isle of Man. Peak periods may add a few days. |
| Free Delivery | Orders over £50 |
| Click & Collect | Not available |
| Returns Policy | 14-day statutory cancellation plus a 30-day goodwill returns window from delivery for unopened, unused items in original packaging; items with a hygiene seal broken through use are not accepted. The customer pays return postage unless the shop made an error. Refunds within 5 to 10 working days. Report faulty, damaged or wrong items within 7 days with a photo for a free replacement or refund. |
| Student Discount | Not available |
| NHS Discount | Not available |
| Military Discount | Not available |
| International Shipping | Not available |
| Payment Methods | Contact retailer |
| Founded | 2022 |
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Family Portrait is a London-based pet grooming brand founded by Gouzelle Ishmatova, who spent more than 20 years working in beauty and skincare formulation before turning to products for dogs and cats. The site's structured data gives 2022 as the founding year, and the shop sells in pounds to addresses across the UK.
The brand describes the routine as wipe, spray, brush, and says an advisory board of vets reviews its formulas. The Wipe and The Spray were on pre-order while The Brush was in stock (checked November 2026). Family Portrait also pledges part of its income to local animal shelters, and its blog carries grooming and adoption articles by vets and trainers.
Standard UK delivery takes 1 to 4 working days after dispatch, at a quoted £3.95 for orders under £50, and is free on orders over £50. Orders placed before 1pm on a weekday are dispatched the same day; later and weekend orders leave on the next working day. Delivery covers the whole of the UK, including the Channel Islands and the Isle of Man.
On top of the 14-day statutory cancellation right, Family Portrait accepts goodwill returns for 30 days from delivery on unopened, unused items in their original packaging; a hygiene seal broken through use rules a return out. Return postage is paid by the customer unless the shop made a mistake, and refunds reach the original payment method within 5 to 10 working days. Faulty, damaged or wrong items should be reported with a photo within 7 days for a free replacement or refund without sending anything back.
Family Portrait was founded in 2022.
UK standard delivery 1 to 4 working days from dispatch; £3.95 quoted for orders under £50, free over £50. Orders before 1pm Monday to Friday dispatch the same day; later and weekend orders the next working day. Ships to the UK, Channel Islands and Isle of Man. Peak periods may add a few days.
Returns Policy
14-day statutory cancellation plus a 30-day goodwill returns window from delivery for unopened, unused items in original packaging; items with a hygiene seal broken through use are not accepted. The customer pays return postage unless the shop made an error. Refunds within 5 to 10 working days. Report faulty, damaged or wrong items within 7 days with a photo for a free replacement or refund.
Founded
2022
Standard UK delivery is free on orders over £50 and quoted at £3.95 below that. It takes 1 to 4 working days from dispatch, and weekday orders placed before 1pm are dispatched the same day.
Family Portrait gives a 30-day goodwill returns window from delivery for unopened, unused items in original packaging. Customers pay return postage unless the error was the shop's, and refunds take 5 to 10 working days.
Report it within 7 days of delivery by emailing team@familyportrait.world with a photo. Faulty, damaged or incorrect items are replaced or refunded free of charge, and nothing needs to be sent back.
Gouzelle Ishmatova founded Family Portrait after more than 20 years in the beauty industry working on skincare formulation. The brand's structured data lists 2022 as its founding year, and its contact page gives a London address.
The Brush comes in three versions: short hair, long hair, and a puppy and cat version. Each is a wooden brush handcrafted in Germany, combining natural bristles with soft aluminium pins, according to Family Portrait.
Family Portrait says The Wipe is a thick, biodegradable bamboo cloth carrying a formula of 99% water and 7 ingredients. The formula includes lysozyme, an enzyme the brand uses to tackle odour.
General, stockist and press questions go to hello@familyportrait.world, and the contact page promises trade replies within 48 hours. Problems with an order should be emailed to team@familyportrait.world with a photo.
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Family Portrait on Shopperazzi →Customer Service Email
hello@familyportrait.world