Eve Lom
Discover Eve Lom, the iconic UK skincare brand renowned for its legendary cleansers and luxurious formulations that create the perfect canvas for truly radiant, glowing skin.
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Shop at Eve LomAbout Eve Lom Skincare
Eve Lom is a pioneering UK skincare brand, established in London in 1985 by the renowned facialist Eve Lom herself. The brand's enduring philosophy centres on the profound belief that radiant, healthy skin begins with the perfect cleanse. This foundational principle has guided the development of a luxurious and highly effective product line, earning Eve Lom a global reputation for excellence in skincare. With a heritage rooted in expert facial treatments, Eve Lom continues to innovate while staying true to its core values of simplicity, efficacy, and visible results.
Explore the Eve Lom Product Collection
At the heart of the Eve Lom collection is the multi-award-winning Eve Lom Cleanser, celebrated for its unique blend of four aromatic oils that cleanse, exfoliate, tone, and hydrate the skin. This iconic 5-in-1 formula sets the stage for a truly transformative skincare routine. Beyond this cult classic, discover advanced solutions such as the 360 Eye Transformation Smoothing Eye Complex, expertly formulated to reduce the appearance of fine lines and dark circles. For deep nourishment and a luminous complexion, explore the Nourishing Renewal Treatment Oil, designed to replenish and restore skin's natural radiance. Each product is crafted with high-quality ingredients and a signature blend of essential oils to deliver a truly sensorial and effective experience.
Seamless Shopping and Exclusive Benefits at Eve Lom UK
Shopping for your favourite Eve Lom skincare products is convenient and rewarding at evelom.co.uk. Customers in the UK can easily browse the full range and benefit from direct shipping. To enhance your experience, join the EVE LOM Rewards programme, where every purchase earns you points towards future discounts, alongside exclusive birthday bonuses and access to VIP tiers with accelerated point accumulation. Eve Lom is also committed to supporting students and NHS staff, offering a generous 12% student discount via TOTUM and a 12% NHS discount, with special promotions sometimes reaching 20% off key products. For any assistance, the dedicated customer service team is readily available via email at customerservices@evelom.com.
Eve Lom was founded in 1985 and is headquartered in London, England. It is part of Yatsen Holding Limited, with Online + luxury department stores locations.
Discounts & Loyalty
Student Discount
Eve Lom offers student discounts, including a 7% discount and a 12% discount available via TOTUM membership.
NHS Discount
Eve Lom provides discounts for NHS staff, including a 12% discount and an exclusive 20% NHS discount on moisturiser & cleanser.
Loyalty Programme
Rewards Program
Customers can earn points with every purchase and redeem them for exclusive discounts. It is a tiered system that rewards consistent customers with increasingly valuable perks.
Shipping & Returns
UK and international delivery. Available at Space NK, Harrods, and more.
Returns Policy
Returns accepted - check website for policy
Company Information
Founded
1985
Headquarters
London, England
Number of Stores
Online + luxury department stores
Parent Company
Yatsen Holding Limited
Payment Methods
Sustainability
As of 2023, cello wrap packaging is independently verified as biodegradable. 100% cotton Muslin Cleansing Cloths are produced by mills with a 95% wastewater recycling rate. Boxes & liners certified zero deforestation by Forest Stewardship Council (as of 2023). Wind turbine electricity & other renewable energy sources are used at production facilities. All glass packaging is fully recyclable, & plastic packaging can be recycled through traditional channels. Main production facility uses only rene
Frequently Asked Questions
What is the legendary Eve Lom Cleanser?
The Eve Lom Cleanser is an iconic, multi-award-winning 5-in-1 balm that cleanses, exfoliates, tones, decongests, and removes makeup. It's formulated with a unique blend of four aromatic oils to deliver radiant, glowing skin, and has been celebrated for over 30 years.
Does Eve Lom offer discounts for students or NHS staff?
Yes, Eve Lom offers discounts for both students and NHS staff. Students can receive a 7% discount, with a 12% discount available via TOTUM membership. NHS staff are eligible for a 12% discount, and there's also an exclusive 20% NHS discount on moisturiser & cleanser.
What are Eve Lom's sustainability efforts?
Eve Lom is committed to sustainability. As of 2023, their cello wrap packaging is biodegradable, and Muslin Cleansing Cloths are from mills with high wastewater recycling. Boxes and liners are FSC certified zero deforestation, and production facilities use renewable energy. All glass packaging is recyclable, and plastic can be recycled through traditional channels. They also aim for a 50% carbon emission reduction by 2030 at their main facility.
How can I contact Eve Lom customer service?
You can contact Eve Lom customer service via email at customerservices@evelom.com. Their team is available to assist you during business hours.
Does Eve Lom have a loyalty programme?
Yes, Eve Lom has a 'Rewards Program' where customers can earn points with every purchase. These points can be redeemed for exclusive discounts. It's a tiered system designed to reward consistent customers with increasingly valuable perks.
What is Eve Lom's returns policy?
While specific details were not provided, most online retailers like Eve Lom offer a standard returns policy allowing customers to return unused products within a certain period (typically 14-30 days) for a refund or exchange, provided they are in their original condition. Please check the official evelom.co.uk website for their precise and up-to-date returns information.
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Student discount
Eve Lom offers student discounts, including a 7% discount and a 12% discount available via TOTUM membership.
NHS discount
Eve Lom provides discounts for NHS staff, including a 12% discount and an exclusive 20% NHS discount on moisturiser & cleanser.
Join Rewards Program
Customers can earn points with every purchase and redeem them for exclusive discounts. It is a tiered system that rewards consistent customers with increasingly valuable perks.
Saving tips verified by The Virtual Mall, the UK's original online shopping destination since 1999.
Eve Lom Quick Facts
| Standard Delivery | UK and international delivery. Available at Space NK, Harrods, and more. |
| Free Delivery | Not available |
| Click & Collect | Not available |
| Returns Policy | Returns accepted - check website for policy |
| Student Discount | Eve Lom offers student discounts, including a 7% discount and a 12% discount available via TOTUM membership. |
| NHS Discount | Eve Lom provides discounts for NHS staff, including a 12% discount and an exclusive 20% NHS discount on moisturiser & cleanser. |
| Military Discount | Not available |
| International Shipping | Available |
| Payment Methods | Visa, Mastercard, American Express, PayPal |
| Founded | 1985 |
| Headquarters | London, England |
Last verified: February 2026
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Contact Information
Customer Service Email
customerservices@evelom.comCustomer Service Hours
during business hours
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