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Etsy is an online marketplace, launched in Brooklyn in 2005, where independent sellers list handmade goods, vintage items at least 20 years old and craft supplies.
No live codes or offers from Etsy right now — here's what to know before you shop.
| Standard Delivery | Set by each seller: delivery is either free or a fixed price per shop, and checkout shows an estimated delivery window. Orders from sellers abroad may carry customs fees or import duties, paid by the buyer on delivery. |
| Free Delivery | Not available |
| Click & Collect | Not available |
| Returns Policy | Each seller sets its own returns, exchanges and refunds per listing and may decline returns. UK buyers may be entitled to a 14-day cooling-off period. If the seller hasn't helped within 48 hours, open a case: Purchase Protection refunds qualifying orders that don't arrive, arrive 7+ days late, arrive damaged or aren't as described. |
| Student Discount | Not available |
| NHS Discount | Not available |
| Military Discount | Not available |
| International Shipping | Not available |
| Payment Methods | Contact retailer |
| Founded | 2005 |
| Headquarters | Brooklyn, New York |
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Etsy is an online marketplace for handmade goods, vintage items and craft supplies, launched on 18 June 2005 by Robert Kalin, Chris Maguire, Haim Schoppik and Jared Tarbell. It is run by Etsy, Inc., whose main office is in Dumbo, Brooklyn, New York, and whose shares trade on the New York Stock Exchange. UK shoppers use its British storefront at etsy.com/uk.
According to Wikipedia, Etsy connected 8 million sellers with 96 million buyers at the end of 2024. Each listing belongs to an independent shop, and the seller rather than Etsy decides the price, the delivery charge and whether an item can be returned.
Because thousands of shops sell similar items, it pays to read each listing's delivery estimate and returns terms before ordering, especially for personalised or made-to-order pieces.
Delivery charges are set by each seller through delivery profiles, either as free delivery or a fixed price, so costs differ from shop to shop. Checkout gives an estimated delivery window for every order. Etsy's buyer policy says buyers pay any customs fees, import duties or other government charges due on delivery, apart from orders delivered to the United States.
Sellers choose their own return, exchange and refund rules for each listing and do not have to accept returns unless the listing says so. Etsy's policy for sellers trading with UK buyers notes that those buyers may be entitled to a 14-day cooling-off period. If a seller has not sorted out a problem within 48 hours, the buyer can open a case: Etsy's Purchase Protection programme gives a full refund on qualifying orders that never arrive, arrive more than 7 days after the estimated window, arrive damaged or differ significantly from the listing's description or photos.
Etsy was founded in 2005 and is headquartered in Brooklyn, New York.
Set by each seller: delivery is either free or a fixed price per shop, and checkout shows an estimated delivery window. Orders from sellers abroad may carry customs fees or import duties, paid by the buyer on delivery.
Returns Policy
Each seller sets its own returns, exchanges and refunds per listing and may decline returns. UK buyers may be entitled to a 14-day cooling-off period. If the seller hasn't helped within 48 hours, open a case: Purchase Protection refunds qualifying orders that don't arrive, arrive 7+ days late, arrive damaged or aren't as described.
Founded
2005
Headquarters
Brooklyn, New York
Each Etsy seller sets its own delivery charge, either free delivery or a fixed price, so costs vary by shop. Checkout shows an estimated delivery window, and qualifying orders that arrive more than 7 days after it can be refunded under Purchase Protection.
Etsy has no single returns policy: each seller decides returns, exchanges and refunds for every listing, and some items cannot be returned. Etsy's policies note that UK buyers may still be entitled to a 14-day cooling-off period.
It covers qualifying orders that never arrive, arrive late, arrive damaged or don't match the listing, with a full refund. Late means more than 7 days after the estimated delivery window, and buyers open a case once they contacted the seller at least 48 hours earlier.
Etsy is run by Etsy, Inc., a company listed on the New York Stock Exchange with its main office in Brooklyn, New York. The marketplace was launched in June 2005 by Robert Kalin, Chris Maguire, Haim Schoppik and Jared Tarbell.
Items listed as vintage on Etsy must be at least 20 years old. Alongside vintage pieces, the marketplace lists handmade goods from independent sellers and craft supplies for people making their own projects.
They can. Etsy's buyer policy says buyers are responsible for any customs fees, import duties or other charges imposed by their own government and payable on delivery, with an exception only for orders delivered to the United States.
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