Ethiopian Airlines
Ethiopian Airlines offers seamless air travel to a vast network of global destinations, connecting passengers from the UK to Africa, Asia, Europe, and the Americas with renowned hospitality and service.
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Shop at Ethiopian AirlinesAbout Ethiopian Airlines
Ethiopian Airlines, Africa's largest airline, boasts a remarkable history dating back to 1945. As Ethiopia's flag carrier, it has consistently led the way in aviation technology and service, connecting Africa to major global cities. Headquartered in Addis Ababa, the airline plays a pivotal role in fostering trade, tourism, and cultural exchange across five continents. Its commitment to excellence has earned it numerous accolades, solidifying its position as a truly global aviation brand.
A Legacy of Aviation Excellence
With over 75 years of experience, Ethiopian Airlines has built an enviable legacy. It was among the first African airlines to acquire and operate modern aircraft like the Boeing 787 Dreamliner and Airbus A350, demonstrating its dedication to a modern, fuel-efficient, and comfortable fleet. This forward-thinking approach ensures passengers enjoy a premium travel experience on both short-haul and long-distance international journeys.
Explore the World with Ethiopian Airlines
From the UK, travellers can access Ethiopian Airlines' vast network, which spans across five continents. The airline offers convenient connections to a diverse range of destinations, including popular cities in Africa like Nairobi, Johannesburg, and Lagos, as well as key hubs in Asia, Europe, and the Americas. This extensive reach makes it an excellent choice for both business and leisure travel, providing seamless itineraries for complex international routes.
Unmatched In-Flight Experience
Flying with Ethiopian Airlines means experiencing a blend of modern comfort and traditional hospitality. Passengers can look forward to spacious seating, a wide array of in-flight entertainment options, and delicious meals catering to various dietary requirements. The cabin crew, known for their warmth and professionalism, are dedicated to making your journey as pleasant and relaxing as possible. Enjoy a truly African welcome high above the clouds.
Your Journey Starts Here
Planning your trip with Ethiopian Airlines is designed to be user-friendly. Their official website, ethiopianairlines.com, provides all the tools you need to search for the best flight deals, book your tickets, manage existing reservations, and complete your online check-in. Don't forget to explore the benefits of the ShebaMiles frequent flyer programme, where you can earn miles on every flight and enjoy exclusive perks. For any assistance, their dedicated customer service team is readily available to help you plan your perfect travel experience.
Ethiopian Airlines was founded in 1945 and is headquartered in Addis Ababa, Ethiopia. It is part of Ethiopian Airlines Group, with 0 locations.
Discounts & Loyalty
Student Discount
Ethiopian Airlines offers special student fares, often including additional baggage allowance and flexible ticket change options for eligible students travelling for study.
Gift Cards Available
Loyalty Programme
Yes
ShebaMiles frequent flyer programme with Silver, Gold, and Platinum tiers. Earn miles on flights and redeem for free tickets, upgrades, and Star Alliance partner benefits.
Shipping & Returns
Flight bookings confirmed instantly via email. E-tickets delivered digitally.
Returns Policy
Ticket cancellation and change policies vary by fare class. Flexible tickets allow free changes and cancellations.
Company Information
Founded
1945
Headquarters
Addis Ababa, Ethiopia
Number of Stores
0
Parent Company
Ethiopian Airlines Group
Payment Methods
Sustainability
Ethiopian Airlines is committed to sustainable aviation, focusing on environmental protection through modern fleet investment, fuel efficiency programmes, and waste management. They also engage in significant corporate social responsibility initiatives, including community development and supporting local economies.
Frequently Asked Questions
How do I book a flight with Ethiopian Airlines?
You can easily book flights directly through the official Ethiopian Airlines website, ethiopianairlines.com. Simply enter your departure and arrival destinations, travel dates, and passenger details to find available flights and complete your booking.
What destinations does Ethiopian Airlines serve from the UK?
Ethiopian Airlines operates direct flights from London Heathrow (LHR) to its hub in Addis Ababa (ADD), Ethiopia. From Addis Ababa, you can connect to an extensive network of over 130 international destinations across Africa, Asia, Europe, and the Americas.
What is Ethiopian Airlines' baggage policy?
Baggage allowances vary depending on your ticket class, destination, and fare type. Generally, economy class passengers are allowed one or two pieces of checked luggage, each weighing up to 23kg. It's always best to check the specific baggage allowance for your booking on the Ethiopian Airlines website or your e-ticket prior to travel.
Does Ethiopian Airlines have a frequent flyer programme?
Yes, Ethiopian Airlines offers the 'ShebaMiles' frequent flyer programme. As a member, you can earn miles when you fly with Ethiopian Airlines or its Star Alliance partners, which can then be redeemed for award tickets, upgrades, and other exclusive benefits. You can sign up for ShebaMiles on their website.
How can I contact Ethiopian Airlines customer service in the UK?
For customer service enquiries in the UK, you can typically find contact details, including phone numbers and email addresses, on the 'Contact Us' section of the Ethiopian Airlines website. They can assist with bookings, changes, special requests, and general travel information.
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Student discount
Ethiopian Airlines offers special student fares, often including additional baggage allowance and flexible ticket change options for eligible students travelling for study.
Join Yes
ShebaMiles frequent flyer programme with Silver, Gold, and Platinum tiers. Earn miles on flights and redeem for free tickets, upgrades, and Star Alliance partner benefits.
Gift cards available
Buy discounted Ethiopian Airlines gift cards from cashback sites to save even more.
Saving tips verified by The Virtual Mall, the UK's original online shopping destination since 1999.
Ethiopian Airlines Quick Facts
| Standard Delivery | Flight bookings confirmed instantly via email. E-tickets delivered digitally. |
| Free Delivery | Not available |
| Click & Collect | Not available |
| Returns Policy | Ticket cancellation and change policies vary by fare class. Flexible tickets allow free changes and cancellations. |
| Student Discount | Ethiopian Airlines offers special student fares, often including additional baggage allowance and flexible ticket change options for eligible students travelling for study. |
| NHS Discount | Not available |
| Military Discount | Not available |
| International Shipping | Available |
| Payment Methods | Visa, Mastercard, American Express |
| Founded | 1945 |
| Headquarters | Addis Ababa, Ethiopia |
Last verified: April 2026
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Customer Reviews
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Contact Information
Customer Service
+44 808 196 1730Customer Service Email
globalcs@ethiopianairlines.comCustomer Service Hours
Mon-Sun 24 hours
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