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Cloud Nine is a Harrogate-based hair tools brand selling straighteners such as the Original and Wide Iron, Airshot hair dryers, curling and waving wands and hot brushes.
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Cloud Nine is a British maker of hair straighteners, dryers and wands, founded in 2009 and based in Harrogate, North Yorkshire (company number 07079855). Its story begins with Susan Powls, who the brand says came across a new ceramic styling technology in 1999, a decade before Cloud Nine launched its own tools.
According to Cloud Nine, its irons have 11 heat settings between 100 and 200°C, and the brand cites more than 350 awards won worldwide. It also says its tools carry MTick certification and that it was the first styling tool brand to join the GenM Collective.
Tools bought from cloudninehair.com are registered automatically for a 3-year extended warranty, except the Airshot Pro (2 years) and the Cordless Iron and Airshot (1 year). Tools bought from retailers such as Boots, Amazon or Argos need registering within 14 days of purchase.
Standard UK delivery is free on orders over £60 and arrives in 1 to 3 working days. Next-day delivery to mainland UK is also free over £60 when ordered by 8pm, Monday to Friday, excluding bank holidays. Orders can instead go to one of more than 6,500 DPD pickup points, where parcels are held for 7 days. Some Highland, island and Northern Ireland postcodes need 48 hours, and Republic of Ireland delivery costs £12.00 and takes 3 to 5 business days. Liquid products ship only within the UK, and there is no delivery to the US or Canada.
Styling tools can be returned within 45 days of purchase in resaleable condition for a full refund less a £5.99 postage charge, using a prepaid label; proof of postage should be kept. Refunds take up to 14 working days after the returns department receives the item, and warranty claims take 7 to 10 working days.
Students verified through UNiDAYS were given 15% off, which cannot be combined with other promotions (checked October 2026). The shop also sells refurbished versions of tools such as the Wide Iron.
Cloud Nine was founded in 2009 and is headquartered in Harrogate, North Yorkshire.
Student Discount
15% via UNiDAYS student verification on cloudninehair.com; cannot be combined with other promotions (checked October 2026).
UK standard delivery free over £60, 1 to 3 working days; next-day to mainland UK also free over £60, order by 8pm Monday to Friday (excluding bank holidays). DPD Click & Collect at 6,500+ pickup points. Some Highland, island and NI postcodes allow 48 hours. Republic of Ireland £12.00, 3 to 5 business days; no US or Canada delivery; liquids UK only.
Returns Policy
Return styling tools within 45 days of purchase in resaleable condition for a full refund minus a £5.99 postage charge; a prepaid label is provided. Refunds take up to 14 working days after receipt. Faulty tools go through the warranty (3 years when bought direct; Airshot Pro 2 years, Cordless Iron and Airshot 1 year).
Founded
2009
Headquarters
Harrogate, North Yorkshire
Standard and next-day UK delivery are both free on orders over £60. Standard parcels arrive in 1 to 3 working days, and next-day orders must be placed by 8pm, Monday to Friday, excluding bank holidays.
Styling tools can be returned within 45 days of purchase if resaleable, for a full refund minus a £5.99 postage charge. Cloud Nine supplies a prepaid label, and refunds take up to 14 working days after the return arrives.
Yes. Students who verify through UNiDAYS get 15% off on the Cloud Nine website, and it cannot be used with other promotions (checked October 2026).
Tools bought direct from Cloud Nine get an automatic 3-year extended warranty, except the Airshot Pro (2 years) and the Cordless Iron and Airshot (1 year). Tools from retailers such as Boots or Argos must be registered within 14 days.
Cloud Nine is based in Harrogate, North Yorkshire, at Hornbeam Square West, and lists company number 07079855. The brand was founded in 2009 and traces its story to Susan Powls finding a ceramic styling technology in 1999.
Yes, to the Republic of Ireland for £12.00, taking 3 to 5 business days. There is no delivery to the US or Canada, and liquid products such as heat-protection sprays ship only within the UK.
The Cloud Nine Customer Experience Team answers on 01423 223327 (+44 1423 223327 from abroad) and by online chat, Monday to Thursday 9am to 5pm and Friday 9am to 4pm.
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Cloud Nine has 1 offer available right now.
15% via UNiDAYS student verification on cloudninehair.com; cannot be combined with other promotions (checked October 2026).
Get free delivery on orders over £60 at Cloud Nine.
Save on delivery by using Cloud Nine's Click & Collect service.
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| Standard Delivery | UK standard delivery free over £60, 1 to 3 working days; next-day to mainland UK also free over £60, order by 8pm Monday to Friday (excluding bank holidays). DPD Click & Collect at 6,500+ pickup points. Some Highland, island and NI postcodes allow 48 hours. Republic of Ireland £12.00, 3 to 5 business days; no US or Canada delivery; liquids UK only. |
| Free Delivery | Orders over £60 |
| Click & Collect | Available |
| Returns Policy | Return styling tools within 45 days of purchase in resaleable condition for a full refund minus a £5.99 postage charge; a prepaid label is provided. Refunds take up to 14 working days after receipt. Faulty tools go through the warranty (3 years when bought direct; Airshot Pro 2 years, Cordless Iron and Airshot 1 year). |
| Student Discount | 15% via UNiDAYS student verification on cloudninehair.com; cannot be combined with other promotions (checked October 2026). |
| NHS Discount | Not available |
| Military Discount | Not available |
| International Shipping | Available |
| Payment Methods | Contact retailer |
| Founded | 2009 |
| Headquarters | Harrogate, North Yorkshire |
Last updated: October 2026
1 offer available
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Customer Service
01423 223327Customer Service Hours
Monday–Thursday 9am–5pm; Friday 9am–4pm
