CitizenM
CitizenM offers a new breed of modern, tech-forward hotels in iconic cities worldwide, providing smart stays with XL beds, free Wi-Fi, and superfast check-in for the mobile citizen.
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Experience Modern Hospitality with CitizenM
CitizenM has revolutionised the hotel industry with its innovative approach to modern travel. Founded in 2005, the brand was established to address the common complaint of uninspiring hotel stays, focusing instead on creating environments where art, human connection, and comfort are paramount. With hotels strategically located in iconic cities across Europe and the Americas, CitizenM offers a distinctive experience for the global explorer.
Smart Stays for the Mobile Citizen
Every CitizenM hotel is designed with the mobile citizen in mind. Guests can expect a consistent, high-quality experience across all locations. Each room is thoughtfully laid out for up to two adults, featuring an XL king-size bed, a refreshing power shower, and a wall-to-wall window. The integration of smart technology allows guests to control room amenities, from lighting to temperature and blackout blinds, all via a personal tablet. Super-fast Wi-Fi is standard, ensuring you stay connected throughout your visit.
Beyond the Room: Living Rooms, CanteenM, and SocietyM
CitizenM hotels are more than just a place to sleep. The vibrant "living rooms" serve as communal hubs where guests can work, relax, or socialise amidst curated art and comfortable furnishings. For dining, canteenM offers a 24/7 selection of food and drinks to satisfy any craving. Professionals will appreciate societyM, creative meeting and co-working spaces designed to foster productivity and collaboration. The brand's commitment to efficiency is evident in its 60-second check-in and 30-second check-out processes, saving valuable time for guests.
Exclusive Benefits and Discounts
CitizenM values its guests, offering various ways to enhance their stay and save. The mycitizenM+ loyalty programme provides a subscription-based model with benefits such as significant discounts on room rates, food, drinks, and meeting spaces. Additionally, CitizenM proudly supports students through a 10% discount via TOTUM and NHS staff and key workers with a 15% discount available through Health Service Discounts. These initiatives reflect CitizenM's dedication to providing accessible, high-quality accommodation for a diverse range of travellers.
CitizenM was founded in 2005 and is headquartered in Amsterdam, Netherlands. It is part of Marriott International, with Hotels in UK and worldwide locations.
Discounts & Loyalty
Student Discount
CitizenM offers a 10% student discount via TOTUM, making stylish and smart stays more accessible for students across their global locations.
NHS Discount
NHS staff and key workers can receive a 15% discount through the Health Service Discounts website, as a special thank you for their vital work.
Military / Blue Light Discount
CitizenM provides a generous 30% discount for military personnel, honouring their service with affordable, comfortable, and tech-forward stays.
Loyalty Programme
mycitizenM+
mycitizenM+ is a paid annual subscription (£130/year) offering members a 15% discount on retail rates for direct bookings, up to 30% off during sales, 15% off food and drinks (excluding breakfast), 15% off meeting rooms, free co-working (except Taipei), and Marriott Bonvoy Gold Elite status. It's designed for frequent travellers seeking exclusive perks and savings.
Shipping & Returns
<p>Booking confirmations sent digitally.</p>
Returns Policy
As a hotel chain, CitizenM does not have a traditional returns policy for physical goods. Booking amendments and cancellation policies are subject to the specific terms and conditions agreed upon at the time of reservation. Guests are encouraged to review these details on the CitizenM website or during the booking process.
Company Information
Founded
2005
Headquarters
Amsterdam, Netherlands
Number of Stores
Hotels in UK and worldwide
Parent Company
Marriott International
Payment Methods
Sustainability
While CitizenM is committed to responsible operations, the provided website content does not explicitly detail specific sustainability initiatives or eco-friendly practices. Their focus on smart design and efficient use of space inherently contributes to a more streamlined and potentially less wasteful model.
Frequently Asked Questions
What makes CitizenM hotels unique?
CitizenM offers a new breed of modern, tech-forward hotels in iconic cities worldwide. They focus on style, location, and value, providing XL beds, free Wi-Fi, smart tech in every room, and vibrant living rooms for working, exploring, and relaxing.
How quick is check-in and check-out at CitizenM?
CitizenM prides itself on superfast check-in and check-out. It takes just 60 seconds to check in and 30 seconds to check out using their touch-screen terminals, allowing guests more time to enjoy their stay.
What amenities are available in a CitizenM room?
Every cleverly designed room is exactly the same, featuring an XL king bed, a wall-to-wall window, a refreshing power shower, and a tablet to control everything from room temperature to blackout blinds, along with super-fast Wi-Fi.
Do CitizenM hotels offer food and drink options?
Yes, canteenM is available 24/7, offering a wide range of food and drink options to satisfy any craving, from breakfast to late-night snacks and expertly crafted cocktails.
How can I contact CitizenM customer service?
You can reach CitizenM customer service 24/7 by phone at +44-744-417-1707 or via email at support@citizenm.com. For mycitizenM+ membership queries, please use subscription@mycitizenmplus.com.
What is the mycitizenM+ loyalty programme?
mycitizenM+ is a paid annual subscription offering exclusive perks like discounts on room rates, food & drinks, meeting rooms, free co-working, and Marriott Bonvoy Gold Elite status for frequent travellers seeking enhanced benefits.
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Student discount
CitizenM offers a 10% student discount via TOTUM, making stylish and smart stays more accessible for students across their global locations.
NHS discount
NHS staff and key workers can receive a 15% discount through the Health Service Discounts website, as a special thank you for their vital work.
Military & Blue Light discount
CitizenM provides a generous 30% discount for military personnel, honouring their service with affordable, comfortable, and tech-forward stays.
Join mycitizenM+
mycitizenM+ is a paid annual subscription (£130/year) offering members a 15% discount on retail rates for direct bookings, up to 30% off during sales, 15% off food and drinks (excluding breakfast), 15% off meeting rooms, free co-working (except Taipei), and Marriott Bonvoy Gold Elite status. It's designed for frequent travellers seeking exclusive perks and savings.
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CitizenM Quick Facts
| Standard Delivery | <p>Booking confirmations sent digitally.</p> |
| Free Delivery | Not available |
| Click & Collect | Not available |
| Returns Policy | As a hotel chain, CitizenM does not have a traditional returns policy for physical goods. Booking amendments and cancellation policies are subject to the specific terms and conditions agreed upon at the time of reservation. Guests are encouraged to review these details on the CitizenM website or during the booking process. |
| Student Discount | CitizenM offers a 10% student discount via TOTUM, making stylish and smart stays more accessible for students across their global locations. |
| NHS Discount | NHS staff and key workers can receive a 15% discount through the Health Service Discounts website, as a special thank you for their vital work. |
| Military Discount | CitizenM provides a generous 30% discount for military personnel, honouring their service with affordable, comfortable, and tech-forward stays. |
| International Shipping | Not available |
| Payment Methods | Visa, Mastercard, American Express, PayPal |
| Founded | 2005 |
| Headquarters | Amsterdam, Netherlands |
Last updated: June 2026
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Contact Information
Customer Service
+44-744-417-1707Customer Service Email
support@citizenm.comCustomer Service Hours
24/7