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Carpets Online is a Bradford-based flooring retailer selling Saxony and twist pile carpets, LVT and vinyl flooring, underlay and artificial grass, with free carpet samples.
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Carpets Online is a UK flooring web store owned by S&R Carpets Ltd, a Bradford company incorporated in July 2004 (Companies House 05171048). The business says its roots in the carpet trade go back more than 40 years in West Yorkshire, and that bulk buying straight from manufacturers lets it supply homeowners, landlords and trade buyers across Great Britain.
Shoppers can order free carpet samples before committing to a roll. Klarna and Clearpay appear as payment options; according to the store's FAQ, Clearpay splits a purchase into 4 interest-free instalments taken every 2 weeks, with late fees, for permanent UK residents aged 18 or over.
Carpet and vinyl orders above £249 travel at no charge within England and Wales. The delivery page says most orders arrive within 4 working days and asks shoppers to allow 4 to 7, with couriers calling between 9am and 6pm on weekdays. Rolls are left at ground-floor level, Scottish Highland addresses carry a £24.99 surcharge and offshore addresses an extra £99, and the store does not deliver to Northern Ireland or the Republic of Ireland. It recommends leaving 2 working days between delivery and fitting.
An order can be cancelled without charge until it has been cut or dispatched. After delivery there are 14 days to cancel and return, and the buyer pays the return costs; if Carpets Online collects the goods, its collection cost comes off the refund. LVT and laminate cannot be returned once dispatched, and carpet cut to a customer's measurements is not guaranteed to be taken back; where it is, a 50% restocking fee applies. Damaged rolls should be refused at the door, photographed and reported before any cutting or fitting.
Carpets Online is headquartered in Bradford, West Yorkshire.
England and Wales: free on carpet and vinyl orders over £249; most orders arrive within 4 working days (allow 4 to 7), weekday deliveries 9am to 6pm, ground floor only. Scottish Highlands +£24.99; offshore addresses +£99 (paid by bank transfer). No delivery to Northern Ireland or the Republic of Ireland.
Returns Policy
Cancel and return within 14 days of delivery; orders can be cancelled free until cut or shipped. Buyer pays return costs (collection cost deducted if Carpets Online collects). LVT and laminate not returnable once dispatched; cut-to-measure carpet may be refused or carry a 50% restocking fee. Refuse and photograph damaged goods on delivery and report them before cutting or fitting.
Headquarters
Bradford, West Yorkshire
Carpet and vinyl orders over £249 are delivered free within England and Wales. Most orders arrive within 4 working days, but Carpets Online asks shoppers to allow 4 to 7 working days, with couriers delivering between 9am and 6pm on weekdays.
No. The delivery page states that Carpets Online does not deliver to Northern Ireland or the Republic of Ireland. Scottish Highland addresses cost £24.99 extra and offshore deliveries £99 extra, paid by bank transfer after ordering.
Shoppers have 14 days from delivery to cancel and return an order, paying the return costs themselves. LVT and laminate cannot be returned once dispatched, and carpet cut to measure is not guaranteed to be accepted; if it is, a 50% restocking fee applies.
Yes, at no extra cost as long as the order has not yet been cut or shipped. Refunds for cancelled orders go back to the original payment method, according to the Carpets Online returns policy.
S&R Carpets Ltd owns the Carpets Online brand and domain. It is a Bradford company incorporated on 5 July 2004 (Companies House 05171048), and the business says it has worked in carpets and flooring in West Yorkshire for over 40 years.
Yes. Clearpay splits an order into 4 interest-free payments taken every 2 weeks, with late fees, for permanent UK residents aged 18 or over, excluding the Channel Islands. Klarna is also listed among the payment options.
By phone on 0330 043 4350 or by email at info@carpets-online.co.uk. Both are listed on the Carpets Online website, and a WhatsApp chat link also appears in the site footer.
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Get free delivery on orders over £249 at Carpets Online.
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| Standard Delivery | England and Wales: free on carpet and vinyl orders over £249; most orders arrive within 4 working days (allow 4 to 7), weekday deliveries 9am to 6pm, ground floor only. Scottish Highlands +£24.99; offshore addresses +£99 (paid by bank transfer). No delivery to Northern Ireland or the Republic of Ireland. |
| Free Delivery | Orders over £249 |
| Click & Collect | Not available |
| Returns Policy | Cancel and return within 14 days of delivery; orders can be cancelled free until cut or shipped. Buyer pays return costs (collection cost deducted if Carpets Online collects). LVT and laminate not returnable once dispatched; cut-to-measure carpet may be refused or carry a 50% restocking fee. Refuse and photograph damaged goods on delivery and report them before cutting or fitting. |
| Student Discount | Not available |
| NHS Discount | Not available |
| Military Discount | Not available |
| International Shipping | Not available |
| Payment Methods | Contact retailer |
| Headquarters | Bradford, West Yorkshire |
Last updated: November 2026
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0330 043 4350Customer Service Email
info@carpets-online.co.uk