Butternut Box
Butternut Box delivers fresh, human-quality dog food directly to your door, tailored to your dog's unique needs for a healthier, happier life.
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Shop at Butternut BoxAbout Butternut Box
Butternut Box, founded in 2016 and headquartered in London, United Kingdom, has revolutionised the UK pet food market. As a direct-to-consumer subscription service, they deliver fresh, human-quality dog food straight to your door. Their ethos is simple: dogs deserve real food, made with wholesome ingredients, not highly processed alternatives. This commitment to quality and convenience has quickly established Butternut Box as a trusted name for discerning pet owners across the country.
Our Fresh Dog Food Range
Butternut Box offers a comprehensive range of fresh dog food, meticulously tailored to meet the unique dietary needs of every dog. Whether you have a playful puppy, an active adult, or a senior dog, their recipes are formulated to support all lifestages. Each meal is hypoallergenic and complete, ensuring a balanced diet free from common allergens. Customers can easily build a box online, customising meals based on their dog's specific breed, age, weight, and activity level, making it simple to buy personalised dog food online.
Quality You Can Trust
The cornerstone of Butternut Box's appeal lies in its ingredients and preparation. They use only human-quality ingredients, gently cooked to preserve vital nutrients and natural flavours. This gentle cooking process ensures that the food is never ultra-processed, locking in the good and none of the bad. Their recipes are taste-tested by humans and backed by science, with proven benefits for digestive health, coat condition, and overall vitality. This dedication to premium quality makes Butternut Box a top choice for fresh dog food in the UK.
Seamless Shopping & Support
Butternut Box provides a hassle-free shopping experience with flexible subscription plans. Managing your dog's meals is straightforward through your online account, where you can adjust recipes, delivery schedules, and pause your plan. Their award-winning 'Customer Love' team is readily available via phone (0203 936 4888) or email (bark@butternutbox.com) for any queries. Furthermore, Butternut Box proudly offers discounts for students and NHS/Blue Light workers, alongside a rewarding Refer a Friend programme, demonstrating their commitment to both pets and their devoted owners.
Butternut Box was founded in 2016 and is headquartered in London, England. It is part of Dogmates Holdings Ltd, with Online only locations.
Discounts & Loyalty
Student Discount
Butternut Box offers a student discount of 25% off the first two boxes via Student Beans.
NHS Discount
Butternut Box offers discounts for NHS and healthcare workers, which can include 20% off plus free delivery or 40% off the first two boxes, often via the Blue Light Card scheme.
Military / Blue Light Discount
Butternut Box offers discounts for armed forces personnel, often through the Blue Light Card scheme. TroopScout also provides military exclusive discount codes with savings up to 50%.
Loyalty Programme
Refer a Friend Programme
Existing customers can refer new customers, receiving 60% off their next box (up to £250 annually) for a successful referral. New customers typically get a discount on their first one or two boxes. For every new sign-up, Butternut Box also donates a meal to a less fortunate dog. An Ambassador Programme is also available for dog professionals.
Shipping & Returns
Delivery is available 7 days a week across most of the UK. Specific areas, such as parts of Scotland, may have limited delivery days. Free delivery is offered on the trial box; standard delivery fees apply to subsequent orders.
Returns Policy
Due to the perishable nature of the products, returns are not accepted. If a dog dislikes a particular recipe, customers are encouraged to donate the meals to local shelters or friends.
Company Information
Founded
2016
Headquarters
London, England
Number of Stores
Online only
Parent Company
Dogmates Holdings Ltd
Payment Methods
Sustainability
Butternut Box is committed to sustainability, operating with zero waste to landfill and utilising heat recovery systems to reduce carbon emissions. They have also achieved B Corporation certification, reflecting their dedication to social and environmental responsibility.
Frequently Asked Questions
What delivery options are available?
Butternut Box offers delivery 7 days a week across most of the UK. Specific areas may have limited delivery days. Free delivery is provided on the trial box; standard delivery fees apply to subsequent orders.
Can I return or exchange meals if my dog doesn't like them?
Due to the perishable nature of the products, returns are not accepted. If your dog dislikes a particular recipe, consider donating the meals to local shelters or friends.
Does Butternut Box offer any discounts?
Currently, Butternut Box does not offer student, NHS, or military discounts.
What payment methods are accepted?
Butternut Box accepts Visa, Mastercard, American Express, and PayPal.
Is there a loyalty programme available?
At this time, Butternut Box does not offer a loyalty programme.
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Be the first to write a review4 Ways to Save at Butternut Box in 2026
Student discount
Butternut Box offers a student discount of 25% off the first two boxes via Student Beans.
NHS discount
Butternut Box offers discounts for NHS and healthcare workers, which can include 20% off plus free delivery or 40% off the first two boxes, often via the Blue Light Card scheme.
Military & Blue Light discount
Butternut Box offers discounts for armed forces personnel, often through the Blue Light Card scheme. TroopScout also provides military exclusive discount codes with savings up to 50%.
Join Refer a Friend Programme
Existing customers can refer new customers, receiving 60% off their next box (up to £250 annually) for a successful referral. New customers typically get a discount on their first one or two boxes. For every new sign-up, Butternut Box also donates a meal to a less fortunate dog. An Ambassador Programme is also available for dog professionals.
Saving tips verified by The Virtual Mall, the UK's original online shopping destination since 1999.
Butternut Box Quick Facts
| Standard Delivery | Delivery is available 7 days a week across most of the UK. Specific areas, such as parts of Scotland, may have limited delivery days. Free delivery is offered on the trial box; standard delivery fees apply to subsequent orders. |
| Free Delivery | Not available |
| Click & Collect | Not available |
| Returns Policy | Due to the perishable nature of the products, returns are not accepted. If a dog dislikes a particular recipe, customers are encouraged to donate the meals to local shelters or friends. |
| Student Discount | Butternut Box offers a student discount of 25% off the first two boxes via Student Beans. |
| NHS Discount | Butternut Box offers discounts for NHS and healthcare workers, which can include 20% off plus free delivery or 40% off the first two boxes, often via the Blue Light Card scheme. |
| Military Discount | Butternut Box offers discounts for armed forces personnel, often through the Blue Light Card scheme. TroopScout also provides military exclusive discount codes with savings up to 50%. |
| International Shipping | Not available |
| Payment Methods | Visa, Mastercard, American Express, PayPal |
| Founded | 2016 |
| Headquarters | London, England |
Last verified: February 2026
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Contact Information
Customer Service
+44 203 936 4888Customer Service Email
bark@butternutbox.comCustomer Service Hours
Monday–Thursday: 9:30 AM–5:00 PM; Friday: 9:30 AM–4:30 PM; Weekends: 9:00 AM–6:00 PM
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