Burrells
Burrells offers a stunning collection of luxury jewellery and watches, including engagement rings, necklaces, and timepieces, with free UK delivery.
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About Burrells
Burrells, an esteemed independent jeweller, has been a trusted name in luxury since 1974. As a family-run business and part of the heritage T.H.Baker & Co group, Burrells prides itself on exceptional craftsmanship and dedicated customer service. With two welcoming physical stores located in Royal Tunbridge Wells and Winchester, they offer a personalised shopping experience, helping customers commemorate life's special moments with exquisite, lasting pieces.
Product Range Highlights
Burrells offers an extensive and luxurious collection of both fine jewellery and high-end watches. Their timepiece selection features prestigious brands such as OMEGA, Breitling, TUDOR, TAG Heuer, Longines, Tissot, and Seiko, catering to discerning collectors and those seeking a statement accessory. The jewellery range is equally captivating, encompassing dazzling diamond rings, elegant earrings, sophisticated bracelets, and exquisite necklaces. They hold a particular specialisation in engagement and wedding rings, providing custom design services and a wide variety of diamond cuts, including Brilliant, Princess, Emerald, and Baguette, alongside an array of beautiful gemstones.
Shopping Experience and Services
Shopping at Burrells is designed to be seamless and rewarding. Customers benefit from FREE UK delivery on full-priced orders over £35, with complimentary Special Delivery for orders over £100, ensuring your valuable purchases arrive securely. For added convenience, a Click & Collect service is available at their stores. Beyond sales, Burrells provides comprehensive aftercare, including expert jewellery repairs, watch servicing and repairs, valuations, and engraving services. They also proudly offer an exclusive 20% discount for NHS staff, demonstrating their appreciation for healthcare professionals.
Burrells was founded in 1974 and is headquartered in United Kingdom. It is part of T.H.Baker & Co (Established 1888) Ltd, with Two locations.
Discounts & Loyalty
NHS Discount
Burrells offers an exclusive 20% discount to NHS staff.
Shipping & Returns
Free UK delivery on orders over £100. Click and collect available at stores.
Returns Policy
14-day returns on unworn items with original packaging.
Company Information
Founded
1974
Headquarters
United Kingdom
Number of Stores
Two
Parent Company
T.H.Baker & Co (Established 1888) Ltd
Payment Methods
Frequently Asked Questions
What are Burrells' delivery options?
Burrells offers FREE UK delivery on all full-priced orders over £35. For orders over £100, customers receive FREE Special Delivery, ensuring a secure and timely arrival of your luxury items.
Does Burrells offer a Click & Collect service?
Yes, Burrells provides a convenient Click & Collect service. You can pick up your online orders from their physical stores in Royal Tunbridge Wells and Winchester.
What types of products does Burrells specialise in?
Burrells specialises in luxury watches from brands like OMEGA, Breitling, and TUDOR, as well as fine jewellery including engagement rings, wedding rings, earrings, bracelets, and necklaces. They offer bespoke design services for rings and a wide selection of diamond cuts and gemstones.
How can I contact Burrells customer service?
You can contact Burrells customer service by phone at 01962 859967 (Winchester) or 01892 618618 (Tunbridge Wells), or via email at info@burrells.co.uk. Their office opening hours are Monday to Friday: 9:00 am - 5:00 pm, Saturday: 9:30 am - 5:00 pm, Sunday: 10:30 am - 4:30 pm, and Bank Holidays: 10:30 am - 4:30 pm.
What services does Burrells offer?
Burrells provides a range of expert services including bespoke design for jewellery, engraving, finance options, guarantees, professional jewellery repairs, luxury watch servicing and repairs, and valuations. They also offer a service to sell your luxury watch.
Are there any discounts available at Burrells?
Yes, Burrells offers an exclusive 20% discount to all NHS staff as a token of appreciation for their dedicated service.
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Browse current offers
Burrells have 9 offers available right now saving up to 50%.
NHS discount
Burrells offers an exclusive 20% discount to NHS staff.
Free delivery
Get free delivery on orders over £100 at Burrells.
Click & Collect
Save on delivery by using Burrells's Click & Collect service.
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Burrells Quick Facts
| Standard Delivery | Free UK delivery on orders over £100. Click and collect available at stores. |
| Free Delivery | Orders over £100 |
| Click & Collect | Available |
| Returns Policy | 14-day returns on unworn items with original packaging. |
| Student Discount | Not available |
| NHS Discount | Burrells offers an exclusive 20% discount to NHS staff. |
| Military Discount | Not available |
| International Shipping | Not available |
| Payment Methods | Visa, Mastercard, American Express, PayPal |
| Founded | 1974 |
| Headquarters | United Kingdom |
Last verified: February 2026
9 offers & 1 voucher available
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Contact Information
Customer Service
01962 859967Customer Service Email
info@burrells.co.ukCustomer Service Hours
Monday to Friday: 9:00 am - 5:00 pm, Saturday: 9:30 am - 5:00 pm, Sunday: 10:30 am - 4:30 pm, Bank Holidays: 10:30 am - 4:30 pm
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