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Build-A-Bear Workshop offers a unique and heartwarming experience, allowing you to create personalised stuffed animals and furry friends, complete with outfits and accessories, perfect for gifts or cherished companions.
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Build-A-Bear Workshop, an iconic American retailer founded in 1997, has established a beloved presence across the globe, including a significant footprint in the United Kingdom. Headquartered in St. Louis, Missouri, U.S., the company is renowned for its unique interactive experience, allowing customers to create their own personalised stuffed animals. With 39 corporately-managed stores in the UK and Ireland, Build-A-Bear Workshop continues to be a go-to destination for families seeking a fun, creative, and memorable shopping experience.
The heart of Build-A-Bear Workshop lies in its incredible selection and the power of customisation. Shoppers in the UK can explore a diverse range of plush animals, from classic teddy bears and adorable bunnies to popular characters from beloved franchises. Each visit or online order offers the chance to bring a unique companion to life, making it an ideal choice for personalised gifts and special occasions.
The journey of creating a furry friend is an adventure in itself. Customers choose their unstuffed animal, participate in a heartwarming stuffing ceremony, and can even add personalised touches like sounds, scents, and a special heart. This interactive process ensures that every creation is imbued with personality and becomes a cherished keepsake, fostering a deep emotional connection with the new companion.
Beyond the animal itself, Build-A-Bear Workshop offers an extensive collection of outfits and accessories. From everyday clothing and themed costumes to shoes, hats, and even tiny sunglasses, the possibilities for customisation are endless. This allows children and adults to express creativity and tailor their furry friend's look to match any style or occasion, making each bear truly unique.
Whether you prefer the immersive experience of visiting one of their many UK stores or the convenience of shopping online at buildabear.co.uk, Build-A-Bear Workshop makes it easy to find and create your perfect companion. Their dedicated customer service team, reachable via phone at 0800 542 0635 or email at ukguestservices@buildabear.com, is available to assist with any queries. Don't forget to join the Build-A-Bear Bonus Club to earn rewards and enjoy exclusive member benefits. Plus, look out for special offers, including discounts for Blue Light Card holders, making the joy of creating a furry friend even more accessible.
Build-A-Bear Workshop was founded in 1997 and is headquartered in St. Louis, Missouri, U.S.. It is part of Build-A-Bear Workshop, Inc., with 500+ locations.
Student Discount
While Build-A-Bear UK does not currently offer a direct student discount, platforms like Student Saviour and Student Beans advertise student discount codes for UK students.
NHS Discount
Build-A-Bear UK does not widely publicise direct NHS or keyworker discounts on its homepage. However, Blue Light Card holders have reported eligibility for discounts during certain sales events.
Military / Blue Light Discount
Build-A-Bear UK does not advertise a specific military discount on its website, though it is suggested that customers inquire in-store. In the U.S., a 20% discount is offered to members of the armed services. There has also been a partnership with "Little Troopers" for special events for military children in the UK.
Gift Cards Available
Loyalty Programme
Build-A-Bear Bonus Club
Members earn 1 point for every £1 spent, and for every 50 points accumulated, they receive a £5 reward. The program also provides birthday rewards, early access to new collections, and exclusive offers.
Build-A-Bear Workshop offers various delivery options across the UK, typically including standard and express services. Delivery times and costs may vary based on your chosen service and location. Please check the website for the most current information on shipping fees and estimated arrival dates for your personalised furry friends and accessories.
Returns Policy
If you're not completely satisfied with your Build-A-Bear Workshop purchase, items can usually be returned within a specified period, often 30 days, for an exchange or refund. Products must typically be in their original condition. Customised bears may have specific return conditions, so it's advisable to review the full returns policy on their official website for detailed terms and instructions.
Founded
1997
Headquarters
St. Louis, Missouri, U.S.
Number of Stores
500+
Parent Company
Build-A-Bear Workshop, Inc.
You can reach Build-A-Bear UK customer service by phone at 0800 542 0635 or via email at ukguestservices@buildabear.com. Their Guest Experience team is available Monday to Saturday from 9 a.m. GMT to 11 p.m. GMT, and on Sundays from 1 p.m. GMT to 10:30 p.m. GMT.
The Build-A-Bear Bonus Club is their loyalty programme. Members earn 1 point for every £1 spent, and for every 50 points accumulated, they receive a £5 reward. The programme also offers birthday rewards, early access to new collections, and exclusive offers.
While Build-A-Bear UK does not widely publicise a direct student discount on its homepage, some platforms like Student Saviour and Student Beans advertise student discount codes for UK students. It's recommended to check these platforms for current offers.
Build-A-Bear UK does not widely publicise direct NHS or keyworker discounts on its homepage, though Blue Light Card holders have reported eligibility during certain sales. For military personnel, while a specific discount isn't advertised on their UK website, it's suggested to inquire in-store. They have also partnered with 'Little Troopers' for military children's events.
Build-A-Bear Workshop offers various delivery options across the UK, typically including standard and express services. Delivery times and costs may vary based on your chosen service and location. Please check the website for the most current information on shipping fees and estimated arrival dates for your personalised furry friends and accessories.
If you're not completely satisfied with your Build-A-Bear Workshop purchase, items can usually be returned within a specified period, often 30 days, for an exchange or refund. Products must typically be in their original condition. Customised bears may have specific return conditions, so it's advisable to review the full returns policy on their official website for detailed terms and instructions.
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Build-A-Bear Workshop have 7 offers available right now.
While Build-A-Bear UK does not currently offer a direct student discount, platforms like Student Saviour and Student Beans advertise student discount codes for UK students.
Build-A-Bear UK does not widely publicise direct NHS or keyworker discounts on its homepage. However, Blue Light Card holders have reported eligibility for discounts during certain sales events.
Build-A-Bear UK does not advertise a specific military discount on its website, though it is suggested that customers inquire in-store. In the U.S., a 20% discount is offered to members of the armed services. There has also been a partnership with "Little Troopers" for special events for military children in the UK.
Members earn 1 point for every £1 spent, and for every 50 points accumulated, they receive a £5 reward. The program also provides birthday rewards, early access to new collections, and exclusive offers.
Buy discounted Build-A-Bear Workshop gift cards from cashback sites to save even more.
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| Standard Delivery | Build-A-Bear Workshop offers various delivery options across the UK, typically including standard and express services. Delivery times and costs may vary based on your chosen service and location. Please check the website for the most current information on shipping fees and estimated arrival dates for your personalised furry friends and accessories. |
| Free Delivery | Not available |
| Click & Collect | Not available |
| Returns Policy | If you're not completely satisfied with your Build-A-Bear Workshop purchase, items can usually be returned within a specified period, often 30 days, for an exchange or refund. Products must typically be in their original condition. Customised bears may have specific return conditions, so it's advisable to review the full returns policy on their official website for detailed terms and instructions. |
| Student Discount | While Build-A-Bear UK does not currently offer a direct student discount, platforms like Student Saviour and Student Beans advertise student discount codes for UK students. |
| NHS Discount | Build-A-Bear UK does not widely publicise direct NHS or keyworker discounts on its homepage. However, Blue Light Card holders have reported eligibility for discounts during certain sales events. |
| Military Discount | Build-A-Bear UK does not advertise a specific military discount on its website, though it is suggested that customers inquire in-store. In the U.S., a 20% discount is offered to members of the armed services. There has also been a partnership with "Little Troopers" for special events for military children in the UK. |
| International Shipping | Not available |
| Payment Methods | Visa, Mastercard, PayPal |
| Founded | 1997 |
| Headquarters | St. Louis, Missouri, U.S. |
Last updated: July 2026
7 offers available
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Customer Service
0800 542 0635Customer Service Email
ukguestservices@buildabear.comCustomer Service Hours
Mon-Sat 9 a.m. GMT - 11 p.m. GMT, Sun 1 p.m. GMT - 10:30 p.m. GMT