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BTOMIC is a watch brand operated by a Hong Kong company, selling automatic watches made with forged carbon fibre and sapphire crystal, plus a matching strap for each model.
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BTOMIC is an online watch label selling automatic wristwatches and matching straps through btomic.com. Its terms and conditions name BTOMIC Group Limited, with an address in Kwai Chung, New Territories, Hong Kong, as the company behind the store. The brand's story page says its founder and lead designer worked in fashion before co-founding BTOMIC, with watchmakers joining the team later.
The brand's own store description highlights forged carbon fibre, sapphire crystal and automatic movements, and states a 2-year warranty, with claims handled under a separate warranty and repair policy.
BTOMIC's shipping policy lists free standard delivery to the UK, taking 8 to 12 days. Express delivery takes 5 to 7 days and is charged by parcel weight. Processing begins within one business day, and parcels leave from fulfilment warehouses in the United States, Switzerland, Germany or Hong Kong, picked according to the delivery address. Customs or import duties, where they arise, are the buyer's responsibility. The store ships to 46 countries in total, and US orders take 7 to 12 days on the free service.
A return has to be authorised by customer service and requested within 30 days of delivery. Watches must come back unworn and in saleable condition, with every piece of original packaging and the certificates; a missing certificate incurs a replacement fee, and engraved or custom pieces are excluded. Return postage is the buyer's cost unless the watch is faulty. BTOMIC says refunds are processed within 7 business days of the parcel arriving, back to the original payment method.
The footer sign-up invites watch collectors to join a BTOMIC member list for subscriber offers (checked October 2026).
UK standard delivery free on all orders, 8 to 12 days; express 5 to 7 days, charged by parcel weight. Processing starts within one business day; ships from warehouses in the US, Switzerland, Germany or Hong Kong, and any import duties are paid by the buyer. US free standard 7 to 12 days (express 2 to 4); EU, Canada and Australia 8 to 12 days.
Returns Policy
Request a return within 30 days of delivery and get authorisation from customer service before sending. Watches must be unworn and in saleable condition with all original packaging and certificates (a missing certificate incurs a replacement fee). Engraved and custom orders are excluded. The customer pays return postage unless the item is faulty. Refunds are processed within 7 business days of receipt, to the original payment method.
Standard UK delivery is free and takes 8 to 12 days, according to BTOMIC's shipping policy. Express delivery takes 5 to 7 days for a charge based on parcel weight. Orders start processing within one business day, and any import duties fall to the buyer.
BTOMIC takes returns requested within 30 days of delivery, once customer service has authorised them. Watches must be unworn with all original packaging and certificates, and engraved or custom pieces cannot be returned. The buyer pays return postage unless the watch is faulty.
BTOMIC's store description states a 2-year warranty on its watches. Claims and repairs are handled under a separate Warranty and Repair Policy page, and a faulty watch sent back under the returns policy does not cost the buyer return postage.
BTOMIC Group Limited, a company with an address in Kwai Chung, New Territories, Hong Kong, is named in the site's terms. According to the brand's story page, its founder and lead designer came from the fashion industry before co-founding the label.
Yes. BTOMIC sells a matching strap for each watch family, from the Forcetice and Monza straps to the Golden Coast Strap made for the BA-238, so an owner can swap or replace a band without buying another watch.
Yes. BTOMIC ships to 46 countries, including the United States, Canada, Australia and much of the EU. Free standard delivery to the US takes 7 to 12 days, and orders to East and Southeast Asia arrive in 2 to 5 days.
BTOMIC lists service@btomic.com for support and the phone line +1 (347) 459-1491, answered Monday to Friday from 9am to 5pm Pacific Time. Business and partnership enquiries go to bd@btomic.com instead.
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| Standard Delivery | UK standard delivery free on all orders, 8 to 12 days; express 5 to 7 days, charged by parcel weight. Processing starts within one business day; ships from warehouses in the US, Switzerland, Germany or Hong Kong, and any import duties are paid by the buyer. US free standard 7 to 12 days (express 2 to 4); EU, Canada and Australia 8 to 12 days. |
| Free Delivery | Not available |
| Click & Collect | Not available |
| Returns Policy | Request a return within 30 days of delivery and get authorisation from customer service before sending. Watches must be unworn and in saleable condition with all original packaging and certificates (a missing certificate incurs a replacement fee). Engraved and custom orders are excluded. The customer pays return postage unless the item is faulty. Refunds are processed within 7 business days of receipt, to the original payment method. |
| Student Discount | Not available |
| NHS Discount | Not available |
| Military Discount | Not available |
| International Shipping | Available |
| Payment Methods | Contact retailer |
Last updated: October 2026
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Customer Service
+1 (347) 459-1491Customer Service Email
service@btomic.comCustomer Service Hours
Monday to Friday, 9am to 5pm Pacific Time