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BioVelvet is a skincare brand whose UK store sells a deer antler velvet cream in 50ml, twin-pack and 200ml sizes, plus a 5g lip balm made with the same ingredient.
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Get free delivery on orders over £75 at BioVelvet.
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| Standard Delivery | UK only, by DPD: standard £3.99, 1 to 3 business days from dispatch; free over £75. Orders are processed within 1 to 2 business days; DPD Predict gives a one-hour window. Scottish Highlands, Northern Ireland and offshore islands can carry a small surcharge and longer delivery. US shoppers are pointed to the separate biovelvet.com store. |
| Free Delivery | Orders over £75 |
| Click & Collect | Not available |
| Returns Policy | Request a return by email (info@biovelvet.co.uk) within 90 days of receiving the order, before sending anything back. Items must be unopened, unused, in original packaging, with proof of purchase. Change-of-mind returns: the customer pays postage and the £3.99 delivery charge is not refunded. Approved refunds go to the original payment method within 10 business days. Damaged, faulty or wrong items: email the order number and photos for a replacement or full refund. No direct exchanges. |
| Student Discount | Not available |
| NHS Discount | Not available |
| Military Discount | Not available |
| International Shipping | Not available |
| Payment Methods | Visa, Mastercard, Maestro, American Express, Diners Club, Discover, UnionPay, Apple Pay, Google Pay, Shop Pay, Klarna |
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BioVelvet is a skincare brand that makes a cream and a lip balm with deer antler velvet extract as the headline ingredient. According to the brand, its founder is Dr Doron Zur, a veterinarian and scientist whose interest in the material began on a trip to New Zealand more than 20 years ago. The UK web store, biovelvet.co.uk, is set up in London and charges in pounds sterling.
The About page lists the cream's other ingredients as tea tree oil, aloe vera, seaweed, green tea and ginkgo biloba, together with sea minerals, vitamin C, essential fatty acids and amino acids. The homepage says the velvet itself comes from New Zealand.
Every UK order travels by DPD. Standard delivery costs £3.99 and takes 1 to 3 business days from dispatch, and orders over £75 ship free. The store aims to process orders within 1 to 2 business days, and DPD's Predict service gives a one-hour delivery window on the day. Addresses in the Scottish Highlands, Northern Ireland and offshore islands can carry a small surcharge and take a little longer. The shipping policy limits biovelvet.co.uk to UK addresses; American shoppers are pointed to a separate store at biovelvet.com.
A return has to be requested by email within 90 days of receiving the order, and parcels sent back without authorisation are refused. Items must be unopened, unused and in their original packaging, with proof of purchase. Shoppers who change their mind pay the return postage, and the original £3.99 delivery charge is kept. Approved refunds reach the original payment method within 10 business days after the parcel has been inspected. Damaged, faulty or wrong items should be reported with the order number and photos for a replacement or a full refund. Direct exchanges are not available.
Buying the twin pack works out cheaper than two separate 50ml creams, and the free delivery line sits at £75. Checkout accepts Visa, Mastercard, Maestro, American Express, Diners Club, Discover and UnionPay cards, plus Apple Pay, Google Pay, Shop Pay and Klarna.
UK only, by DPD: standard £3.99, 1 to 3 business days from dispatch; free over £75. Orders are processed within 1 to 2 business days; DPD Predict gives a one-hour window. Scottish Highlands, Northern Ireland and offshore islands can carry a small surcharge and longer delivery. US shoppers are pointed to the separate biovelvet.com store.
Returns Policy
Request a return by email (info@biovelvet.co.uk) within 90 days of receiving the order, before sending anything back. Items must be unopened, unused, in original packaging, with proof of purchase. Change-of-mind returns: the customer pays postage and the £3.99 delivery charge is not refunded. Approved refunds go to the original payment method within 10 business days. Damaged, faulty or wrong items: email the order number and photos for a replacement or full refund. No direct exchanges.
Standard UK delivery with DPD costs £3.99 and orders over £75 ship free. Parcels take 1 to 3 business days from dispatch, and orders are processed within 1 to 2 business days. Highlands, Northern Ireland and island addresses can carry a small surcharge.
BioVelvet accepts return requests within 90 days of receiving an order, by email to info@biovelvet.co.uk before anything is posted back. Items must be unopened, unused and in original packaging. Change-of-mind returns are at the shopper's cost, and the £3.99 delivery charge is not refunded.
The twin pack of two 50ml creams costs less than buying them separately, and UK delivery is free on orders over £75.
BioVelvet names veterinarian and scientist Dr Doron Zur as its founder. The brand says his interest in deer antler velvet began on a trip to New Zealand more than 20 years ago. The UK store is set up in London, and a separate US store runs at biovelvet.com.
The BioVelvet cream comes in three formats: a single 50ml size, a twin pack of two 50ml creams and a 200ml size. The store's only other product is a 5g lip balm made with deer antler velvet, manuka oil and propolis.
Deer antler velvet extract is the main ingredient, sourced from New Zealand according to the brand. The About page also lists tea tree oil, aloe vera, seaweed, green tea, ginkgo biloba, sea minerals, vitamin C, essential fatty acids and amino acids.
BioVelvet's policy pages give one address, info@biovelvet.co.uk, for orders, returns and delivery questions. Damaged, faulty or wrong items should be reported there with the order number and photos, and a replacement or full refund follows.
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Customer Service Email
info@biovelvet.co.uk