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AirHelp is the UK's #1 flight compensation expert, helping passengers claim up to £520 for delayed or cancelled flights and missed connections with a 'no win, no fee' promise.
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AirHelp stands as the world's leading advocate for air passenger rights, established in 2013. With a mission to empower travellers, AirHelp simplifies the often-complex process of claiming compensation for disrupted flights. Headquartered in Berlin, Germany, their dedicated team of experts leverages cutting-edge technology and extensive legal knowledge to ensure passengers receive their rightful entitlements under various global regulations, including EU261.
AirHelp specialises in securing compensation for a range of flight disruptions. If you've experienced a flight delay of three hours or more, a flight cancellation announced less than 14 days before departure, or a missed connection causing you to arrive at your final destination over three hours late, AirHelp is here to help. They meticulously assess each case, handling all communication with airlines and, if necessary, pursuing legal action on your behalf. This comprehensive service ensures that claiming your flight compensation online is as straightforward as possible.
Choosing AirHelp means opting for expertise and peace of mind. Their renowned "no win, no fee" policy eliminates financial risk, as you only pay if your claim is successful. AirHelp's commitment to transparency and fairness is evident in every step of their process. With millions of passengers successfully compensated, they are the trusted choice for anyone seeking to enforce their air passenger rights. Discover how much you could be owed for your disrupted journey today.
AirHelp was founded in 2013 and is headquartered in Global (UK site), with Online service locations.
Student Discount
10% off AirHelp+ via ESNcard.
Loyalty Programme
AirHelp+
The AirHelp+ membership programme offers benefits such as receiving 100% of the compensation for eligible flight disruptions, lounge access for delays, and flight/luggage insurance. Additionally, the 'Refer AirHelp' program allows users to earn a €20 reward for each friend who successfully claims compensation using their referral link.
<p>Digital service - submit claims online. Compensation paid directly to your account.</p>
Returns Policy
As a service for flight compensation, AirHelp operates on a 'no win, no fee' basis. This means you only pay a fee if they successfully secure your compensation. There are no 'returns' in the traditional sense, but if a case is lost, no service fee is charged.
Founded
2013
Headquarters
Global (UK site)
Number of Stores
Online service
Up to £520 for flights delayed 3+ hours or cancelled within 14 days.
35% fee (including VAT) only if successful - no win, no fee.
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10% off AirHelp+ via ESNcard.
The AirHelp+ membership programme offers benefits such as receiving 100% of the compensation for eligible flight disruptions, lounge access for delays, and flight/luggage insurance. Additionally, the 'Refer AirHelp' program allows users to earn a €20 reward for each friend who successfully claims compensation using their referral link.
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| Standard Delivery | <p>Digital service - submit claims online. Compensation paid directly to your account.</p> |
| Free Delivery | Not available |
| Click & Collect | Not available |
| Returns Policy | As a service for flight compensation, AirHelp operates on a 'no win, no fee' basis. This means you only pay a fee if they successfully secure your compensation. There are no 'returns' in the traditional sense, but if a case is lost, no service fee is charged. |
| Student Discount | 10% off AirHelp+ via ESNcard. |
| NHS Discount | Not available |
| Military Discount | Not available |
| International Shipping | Not available |
| Payment Methods | Visa, Mastercard, PayPal |
| Founded | 2013 |
| Headquarters | Global (UK site) |
Last updated: June 2026
1 voucher available
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Customer Service Email
info@airhelp.comCustomer Service Hours
24/7 LiveChat