Hilton
One of the world's largest and most recognised hotel brands, offering stays across 7,500+ properties in 126 countries and territories worldwide.
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Be the first to write a reviewAbout Hilton
Hilton Hotels & Resorts is one of the world's most recognised hospitality brands, with a history spanning over a century. Founded by Conrad Hilton in 1919 when he purchased his first hotel in Cisco, Texas, the company has grown into a global powerhouse with more than 7,500 properties across 126 countries and territories. The Hilton portfolio encompasses 22 world-class brands, from luxury options like Waldorf Astoria and Conrad to focused-service brands like Hampton by Hilton and Tru by Hilton.
In the United Kingdom, Hilton has a significant presence with hundreds of hotels across England, Scotland, Wales and Northern Ireland. From iconic city-centre properties like the Waldorf Hilton in London's Covent Garden to countryside retreats, Hilton caters to both business and leisure travellers. The company's European headquarters are based in Watford, Hertfordshire, reflecting its deep commitment to the UK market.
Hilton is renowned for its award-winning loyalty programme, Hilton Honors, which allows members to earn and redeem points across all properties. The programme offers benefits including digital key access, free Wi-Fi, and the ability to choose your room. Hilton has also been recognised as a Great Place to Work, consistently ranking among the best employers globally, and has made significant strides in sustainability through its Travel with Purpose ESG strategy.
Discounts & Loyalty
Student Discount
Up to 17% off best available rates through Student Beans verification.
NHS Discount
Up to 17% off best available rates for Blue Light cardholders. Some properties offer up to 30% off bed & breakfast rates for public sector workers.
Military / Blue Light Discount
Government and military rates available via the Special Rates tab when booking. Discounts vary by property, typically around 20% off.
Gift Cards Available
Loyalty Programme
Hilton Honors
Hilton Honors is a free loyalty programme offering points on every stay, redeemable for free nights, experiences, and more. Tiers include Member, Silver, Gold and Diamond, with benefits such as room upgrades, late checkout, digital key access, free Wi-Fi, complimentary breakfast (Gold and above), and milestone bonuses. Members can also earn points with Hilton Honors credit and debit cards available in the UK.
Shipping & Returns
As a hotel chain, Hilton does not offer product delivery. Bookings can be made online at hilton.com, via the Hilton Honors app, by phone, or through travel agents. Confirmation is sent immediately by email.
Returns Policy
Cancellation policies vary by rate type and property. Most standard rates allow free cancellation up to 24-48 hours before check-in. Prepaid and advance purchase rates may be non-refundable. Check individual booking terms for details.
Company Information
Founded
1919
Headquarters
Tysons, Virginia, USA (UK: Watford, Hertfordshire)
Number of Stores
7,500+ properties worldwide
Parent Company
Hilton Worldwide Holdings Inc.
Payment Methods
Sustainability
Hilton's Travel with Purpose ESG strategy aims to halve its environmental footprint and double its social impact investment by 2030. The company was the first major hotel brand to set Science Based Targets for greenhouse gas reduction in line with the Paris Agreement. Since 2009, efficiency initiatives have saved over $1.38 billion in energy, water and waste costs. In 2023, Hilton exceeded its 2030 waste reduction goal with a 63.7% decrease in landfilled waste across managed hotels.
Frequently Asked Questions
How do I join Hilton Honors?
Hilton Honors is free to join. You can sign up at hilton.com or through the Hilton Honors app. Membership gives you access to member-exclusive rates, points earning on stays, and benefits like digital key and room selection.
Does Hilton offer a student discount in the UK?
Yes, students can get up to 17% off the best available rate at Hilton Hotels & Resorts by verifying their student status through Student Beans.
Does Hilton offer an NHS discount?
Yes, Hilton offers up to 17% off best available rates for Blue Light cardholders, which includes NHS staff and emergency services workers. Some properties also offer up to 30% off bed and breakfast rates for public sector workers.
What is the cancellation policy for Hilton Hotels?
Cancellation policies vary by rate type and property. Most standard rates allow free cancellation up to 24-48 hours before check-in. Prepaid and advance purchase rates may be non-refundable. Always check the specific terms when booking.
How can I contact Hilton customer service in the UK?
You can contact Hilton customer service by calling 0800 856 8000, available 24/7. You can also use the live chat feature at help.hilton.com or reach out via the Hilton Honors app.
Does Hilton offer a price match guarantee?
Yes, Hilton offers a Best Price Guarantee. If you find a lower rate for the same hotel, room type and dates within 24 hours of booking on hilton.com, Hilton will match the price and give you a discount.
About Hilton Hotels & Resorts
Hilton Hotels & Resorts is one of the world's leading hospitality companies, with a legacy dating back to 1919 when Conrad Hilton purchased his first hotel. Today, the Hilton portfolio spans 22 brands and more than 7,500 properties in 126 countries, making it one of the largest and most trusted names in travel and accommodation.
Hilton in the United Kingdom
With hundreds of hotels across the UK, Hilton offers accommodation for every occasion — from city-centre business stays to relaxing countryside breaks. Whether you're looking for a luxurious Waldorf Astoria experience, a reliable stay at a DoubleTree by Hilton, or a budget-friendly Hampton by Hilton, there's a Hilton property to suit every traveller and budget.
Hilton Honors Rewards Programme
The Hilton Honors loyalty programme is free to join and rewards guests with points on every stay. Members enjoy perks including digital check-in, room selection via the app, free Wi-Fi, and exclusive member rates. Higher-tier members benefit from room upgrades, complimentary breakfast, and late checkout. Points can be redeemed for free nights, experiences, shopping, and charitable donations.
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Contact Information
Customer Service
0800 856 8000Customer Service Hours
24 hours a day, 7 days a week
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