InterContinental Hotels Group
Global hospitality leader with iconic hotel brands including Holiday Inn, Crowne Plaza, and InterContinental.
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Discounts & Loyalty
Military / Blue Light Discount
IHG offers special rates for military personnel through its government and military rates programme. Rates vary by property and require valid military ID at check-in.
Gift Cards Available
Loyalty Programme
IHG One Rewards
Earn points on every stay across all IHG brands. Members enjoy member-exclusive rates, free internet, late checkout, room upgrades, and milestone rewards. Points can be redeemed for free nights, experiences, and gift cards.
Shipping & Returns
Booking confirmation delivered instantly via email. Digital room keys available through the IHG app at participating properties for contactless check-in.
Returns Policy
Cancellation policies vary by rate and property. Best Flexible Rate allows free cancellation until 6pm on arrival day at most properties. Prepaid rates may be non-refundable. Check specific terms when booking.
Company Information
Founded
2003
Headquarters
Windsor, Berkshire, United Kingdom
Number of Stores
6,300+
Payment Methods
Sustainability
IHG's Journey to Tomorrow sustainability strategy focuses on carbon reduction, water stewardship, waste minimisation, and community support. The company is committed to sustainable hotel development, responsible sourcing, and has programmes to reduce single-use plastics across properties.
Frequently Asked Questions
What hotel brands does IHG own?
IHG operates many brands including Six Senses, Regent, InterContinental, Kimpton, Hotel Indigo, voco, HUALUXE, Crowne Plaza, EVEN Hotels, Holiday Inn, Holiday Inn Express, Holiday Inn Club Vacations, avid hotels, Staybridge Suites, and Candlewood Suites.
How does IHG One Rewards work?
IHG One Rewards is free to join and earns you points on every stay. Points can be redeemed for free nights, with no blackout dates on reward nights. Members also get exclusive rates, free internet, late checkout options, and room upgrades based on status level.
Does IHG price match?
Yes, IHG offers a Best Price Guarantee. If you find a lower rate elsewhere within 24 hours of booking on IHG.com, they'll match the rate and give you additional points or a discount on that lower rate.
Can I cancel my IHG hotel booking?
Cancellation policies depend on the rate type booked. Best Flexible Rates typically allow free cancellation until 6pm on arrival day. Advance Purchase and other special rates may be non-refundable. Always check the specific cancellation terms before booking.
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Contact Information
Customer Service Hours
24/7 support available through IHG One Rewards member services and property-level concierge
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