Divoom
Divoom is a Shenzhen-based electronics brand, founded in 2006, selling pixel-art Bluetooth speakers, Wi-Fi LED pixel displays, smart desk displays and karaoke speakers.
No live codes or offers from Divoom right now — here's what to know before you shop.
About Divoom
Divoom is a consumer-electronics brand that puts pixel art at the centre of its speakers and displays. Its website gives 2006 as the founding year. The company behind the brand, Shenzhen Divoom Technology Co., Ltd, is based in Shenzhen, China, and the divoom.com store is operated by Divoom Lab (Hong Kong) International Co., Limited from Wan Chai. UK visitors see prices in pounds sterling.
What Divoom sells
- Pixel-art Bluetooth speakers with programmable LED screens, among them Ditoo-Pro, Timebox-Evo, Tiivoo-2 and MiniToo
- Wi-Fi pixel displays in three grid sizes (Pixoo 16x16, Pixoo-Max 32x32 and Pixoo-64 II), the five-screen Times Gate and the Times Frame desk display
- Bedside and portable audio, including the FlowToo sleep-clock speaker, Lovelock and Itour-S
- Karaoke kit: Fairy-OK, the SongBird microphones and Spark-Pro
- Cyberbag backpacks and sling bags fitted with LED panels, plus Dipow USB-C chargers in 35W and 65W versions
The brand also runs a dropshipping scheme for resellers and a pixel-art community around its companion app.
Delivery and returns
According to its shipping policy, Divoom sends most US and European orders free by standard service from two local warehouses, one in Halethorpe, Maryland and one in Munster, Hessen, with an estimate of 2 to 5 working days when they hold stock. The UK is not listed on its own. Other destinations are served from a fulfilment centre in China in 7 to 15 working days, with fees set by size, weight and address, and China also covers any order a local warehouse cannot fill. Processing takes up to 24 hours, and orders placed after 1 p.m. Pacific Time leave on the next business day.
Change-of-mind returns must be requested within 30 days of delivery, unused and complete with packaging, accessories and manuals, and the buyer pays the return postage. Faults go to support first, with the order number, serial number and photos or video. Refunds reach the original payment method 5 to 10 business days after approval, and eligible divoom.com orders get 12 months of warranty plus 6 extra months. Items bought on Amazon, Temu or other marketplaces follow that seller's terms instead.
Divoom was founded in 2006 and is headquartered in Shenzhen, China.
Shipping & Returns
Free standard shipping on most US and European orders, 2 to 5 working days from warehouses in Maryland (US) and Hessen (Germany) when in stock; the UK is not named separately. Other countries ship from China in 7 to 15 working days, fee by size and weight. Processing up to 24 hours; orders after 1 p.m. Pacific Time leave the next business day.
Returns Policy
Request a change-of-mind return within 30 days of delivery; the item must be unused, undamaged and complete with original packaging and accessories. The buyer pays return postage. For faults, contact support first with order number, serial number and photos; eligible divoom.com orders get 12 + 6 months' warranty. Refunds 5 to 10 business days after approval.
Company Information
Founded
2006
Headquarters
Shenzhen, China
Payment Methods
Frequently Asked Questions
How much is Divoom delivery to the UK and US?
Standard delivery is free on most US and European orders, according to Divoom's shipping policy, with an estimate of 2 to 5 working days from its Maryland or German warehouse. The policy does not name the UK separately, so the UK rate is confirmed at checkout.
What is the Divoom returns policy?
Divoom accepts change-of-mind returns requested within 30 days of delivery, provided the item is unused and complete with its packaging, accessories and manuals. The buyer pays return postage, and refunds arrive 5 to 10 business days after inspection.
How long is the Divoom warranty?
Eligible divoom.com orders get 12 months of warranty plus 6 extra months, according to the refund policy. For a fault, owners contact support first with the order number, product model, serial number and photos or video of the problem.
Who owns Divoom and where is it based?
Divoom is a Shenzhen electronics brand whose website gives 2006 as its founding year. The divoom.com web shop is run by Divoom Lab (Hong Kong) International Co., Limited, which lists an address on Lockhart Road in Wan Chai, Hong Kong.
Where does Divoom ship orders from?
Divoom ships from three places: a warehouse in Halethorpe, Maryland, another in Munster, Hessen, Germany, and a fulfilment centre in China. When the nearer warehouse is out of stock, the parcel is sent from China instead.
Do Divoom products bought on Amazon follow the same returns rules?
No. Divoom's refund policy covers divoom.com orders only; products bought through Amazon, Temu, Shein, other marketplaces or resellers follow that seller's own return and repair terms.
How can customers contact Divoom?
Divoom handles support by email at mia@divoom.com, with hours listed as 9:00 to 18:30 Beijing time, seven days a week. A wrong delivery address has to be reported within 24 hours, because shipped parcels cannot be redirected.
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Customer Service Email
mia@divoom.comCustomer Service Hours
Daily 9:00 to 18:30 Beijing time (UTC+8)
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