PONGBOT Sports

About PONGBOT Sports

PONGBOT Sports is the online store of Pongbot, a sports technology brand founded in 2019 that builds AI-driven tennis ball machines and table tennis robots. The store is run by PONGBOT LIMITED, whose Shopify listing gives a Hong Kong address. According to the company, its machines use computer vision and machine learning to adjust to how a player moves.

What PONGBOT Sports sells

• Tennis ball machines: the Pace S and the Pace S Pro, which Pongbot bills as an AI ball machine that reads a player's movement
• Table tennis robots: the Nova S Pro, Omni S Plus, Omni S Pro and Halo S Pro
• Aura, a lightweight robot that Pongbot markets for more than one sport
• Accessories such as a Court Essentials Kit and dust covers for the Pace machines

Drills are built in a companion app, where players can also try routines shared by other users. The homepage says Tennis Australia has made Pongbot the ball machine partner of the Australian Open and the ball machine supplier to its National Tennis Academy. Pongbot covers core components and general accessories with a warranty of up to 3 years.

Delivery and returns

Pongbot's shipping policy promises free delivery to the UK, US, EU and Australia from local warehouses, with parcels arriving 3 to 7 business days after processing, which takes up to 5 business days. Customs clearance and any import duties or taxes are the customer's responsibility. Destinations outside those warehouse regions can take up to 14 business days, and stock sent from China takes 2 to 3 weeks.

Returns are accepted within 30 days of receipt if the item is in new condition with all original tags, labels and packaging. Shoppers request an RMA number from service@pongbotsports.com before sending anything. Pongbot pays return shipping for faulty or defective items; other returns are at the buyer's expense and go to the brand's returns centre in Shanghai, China. Refunds are issued up to 7 business days after a return is approved.