EU import charge hits Shein sales as Zalando and Next report benefits
Retailers have called for a similar charge to be brought in for the UK, where parcels under £135 remain exempt from customs duties until reforms take place.
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Zalando
Zalando is your ultimate online destination in the UK for the latest fashion, shoes, beauty, and designer accessories, offering free delivery on most orders and a generous 30-day return policy.
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No live codes or offers from Zalandoright now — here's what to know before you shop.
About Zalando UK: Your Premier Online Fashion Destination
Zalando, founded in 2008 with its headquarters in Berlin, Germany, has grown to become one of Europe's leading online retailers for fashion, shoes, and accessories. Operating under Zalando SE, the company has successfully expanded its reach, bringing a vast and diverse catalogue to the United Kingdom through Zalando.co.uk. Our mission is to provide an inspiring and convenient shopping experience, offering "Even more than you expect" from a fashion retailer. We pride ourselves on connecting customers with thousands of brands, from high-street favourites to luxury designers, all in one accessible online platform.
Discover an Unrivalled Product Range
At Zalando UK, our product offering spans across every aspect of modern style. Explore our extensive fashion-clothing collections for women, men, and children, featuring everything from casual wear and activewear to sophisticated occasion pieces. Our shoes-footwear selection is second to none, with thousands of styles including trainers, boots, sandals, and formal shoes from top brands. Beyond apparel and footwear, delve into our curated ranges of bags-accessories-jewellery, perfect for completing any look, and a comprehensive beauty-health-personal-care section offering skincare, makeup, fragrances, and haircare products. Whether you're looking for everyday essentials or a unique designer find, Zalando.co.uk is your ultimate shop.
A Seamless Shopping Journey with Exceptional Benefits
Shopping at Zalando is designed to be effortless and rewarding. We offer free delivery on most orders and a flexible 30-day returns policy, ensuring a risk-free purchase every time. Our customer service team is readily available via phone and email to assist with any queries. To enhance your experience, Zalando provides multiple payment options and exclusive benefits through programmes like Zalando Plus for premium delivery and early access, and the members-only Lounge by Zalando for incredible discounts. Furthermore, we proudly offer a 10% student discount through UNiDAYS and Student Beans, as well as a special 10% discount for NHS staff, making premium fashion more affordable for everyone.
Zalando was founded in 2008 and is headquartered in Berlin, Germany. It is part of Zalando SE, with Online only locations.
News & Updates
View allHow Zalando’s tech spin-offs are powering the wider retail sector
The European fashion powerhouse has helped Next grow its international sales by double digits. Its increasing portfolio of spin-off firms is helping other retailers with less tech expertise navigate logistics and AI.
M&S ties-up with Zalando to serve European customers
Drapers M&S ties-up with Zalando to serve European customers Marks & Spencer has launched on Zalando’s logistics and fulfilment business, ZEOS (Zalando Ecommerce Operating System), to fulfil its entire online, direct-to-consumer business in continental Europe. The post M&S ties-up with Zalando to serve European customers appeared first on Drapers.
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By Emma FinamoreMarks & Spencer and Zalando tie-up makes strong start
Marks & Spencer’s move of European logistics and fulfilment to Zalando’s Zeos operation has delivered an encouraging early performance.
How investments in AI, partnerships and B2B are powering Zalando’s growth
Fashion technology platform Zalando released its second quarter results today, recording group revenue growth of 20.8% to €3.4bn and a 20.7% rise in general merchandise value of €4.9bn.
Discounts & Loyalty
Student Discount
15% student discount via UNiDAYS.
NHS Discount
Zalando offers a special 10% discount for NHS staff. This can be accessed upon verification of NHS status. Additionally, Zalando Gift Cards are available through Health Service Discounts, providing another way for healthcare workers to save.
Military / Blue Light Discount
While Zalando doesn't have a dedicated military discount, armed forces personnel may be able to access various offers and discounts through the Blue Light Card scheme. Occasional promotions may also be available.
Gift Cards Available
Loyalty Programme
Zalando Plus
Unlimited express delivery, exclusive deals and early access.
Shipping & Returns
0International Shipping
Free standard UK delivery. Express delivery available.
Returns Policy
100-day free returns.
Company Information
Founded
2008
Headquarters
Berlin, Germany
Number of Stores
Online only
Parent Company
Zalando SE
Payment Methods
Visa
Mastercard
PayPal
Klarna
Sustainability
Sustainability hub highlighting eco-friendly brands and products.
Frequently Asked Questions
How long is Zalando's return period?
Zalando offers 100-day free returns on all orders.
Does Zalando offer student discount?
Yes, students can get 15% off through UNiDAYS.
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Be the first to write a reviewContact Information
Customer Service
0330 057 1870Customer Service Email
service@zalando.co.ukCustomer Service Hours
Mon-Sun 8am-10pm
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