giffgaff
giffgaff offers flexible SIM plans, new and refurbished phones, and broadband, all powered by O2 and committed to doing good as a certified B Corp.
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Shop at giffgaffAbout giffgaff
Founded in 2009, giffgaff has revolutionised the mobile network landscape in the UK with its unique, community-driven approach. Operating as a mobile virtual network operator (MVNO) and internet service provider, giffgaff is a wholly-owned subsidiary of Telefónica UK Ltd, trading under the Virgin Media O2 brand. The name 'giffgaff' itself is Scots for 'mutual giving', reflecting the company's ethos of putting power back into its members' hands and fostering a supportive online community. As a certified B Corp, giffgaff is deeply committed to making a positive impact on both people and the planet.
Discover giffgaff's Mobile and Broadband Solutions
Flexible SIM Only Deals
Whether you're looking for ultimate flexibility with pay as you go, predictable monthly rolling plans, or new flexible contracts, giffgaff offers a range of SIM only deals designed to suit every need. Enjoy generous data allowances, unlimited giffgaff to giffgaff calls, and the peace of mind that comes with no mid-contract price rises. Switching is made incredibly easy – simply text PAC to 65075 to keep your existing number.
New and Refurbished Phones
Beyond SIM plans, giffgaff is a fantastic destination to buy phones online. Explore a wide selection of popular handsets, including the latest iPhone and Samsung Galaxy models. They also offer a strong focus on refurbished phones, providing a more sustainable and budget-friendly option without compromising on quality. All phones are unlocked and come with free delivery, often with flexible payment options available via Klarna.
Reliable Home Broadband
Expanding its services, giffgaff also provides reliable home broadband, running on Virgin Media’s network. Discover full fibre speeds and check availability in your area for a seamless online experience. This comprehensive offering makes giffgaff a one-stop shop for all your connectivity needs.
Why Shop with giffgaff?
Choosing giffgaff means opting for good value, flexibility, and a network that genuinely cares. Benefit from award-winning coverage powered by O2, roam like at home in the EU, and manage your account effortlessly with the giffgaff app. Their commitment to sustainability, particularly through refurbished phones, and their active community support, make giffgaff a standout choice for conscious consumers seeking excellent mobile and broadband services in the UK.
giffgaff was founded in 2009 and is headquartered in Reading, England. It is part of Virgin Media O2, with Online-only locations.
Discounts & Loyalty
Student Discount
giffgaff offers a student exclusive plan: 20GB for £10 plus £5 bonus credit. Activate your SIM with a .ac.uk email address to be eligible. The plan lasts for 12 months from activation and includes an extra 1GB from your third purchase onwards.
Loyalty Programme
Payback
Through the Payback scheme, members can earn points for helping other users in the community forums, which can be cashed out twice a year. 'Super recruiters' can also receive enhanced benefits.
Shipping & Returns
Free delivery on phones. Order before 5pm for next-day delivery on SIMs. Delivery information for other products can be found in the help section.
Returns Policy
giffgaff provides a complaints process for unresolved issues. Detailed information on returns for phones and other products can be found within their comprehensive online help articles and by contacting an agent.
Company Information
Founded
2009
Headquarters
Reading, England
Number of Stores
Online-only
Parent Company
Virgin Media O2
Payment Methods
Sustainability
giffgaff is a certified B Corp, committed to making a positive impact on people and planet. In 2022, 75% of all phones sold were refurbished, promoting sustainability and offering value to members.
Frequently Asked Questions
How do I contact giffgaff customer service?
giffgaff operates without a traditional call centre, providing online help and support 24/7 through their community forums. For account-related questions, you can 'Ask an agent' online, with responses typically within 24 hours. For commercial enquiries, you can email giffgaffteam@mailuk.custhelp.com.
What are giffgaff's delivery options?
giffgaff offers free delivery on phones. For SIMs, if you order before 5pm, you can expect next-day delivery. More detailed delivery information for other products can be found in their online help section.
What is giffgaff's returns policy?
giffgaff has a complaints process for issues that remain unresolved after contacting an agent. Comprehensive information regarding returns for phones and other products is available within their extensive online help articles and by reaching out to a giffgaff agent directly.
Can I keep my existing phone number when I switch to giffgaff?
Yes, keeping your number is super easy. Simply text PAC to 65075, and you'll receive a code in 60 seconds to transfer your number to giffgaff.
Does giffgaff offer refurbished phones?
Yes, giffgaff offers a wide range of refurbished phones, including popular iPhone and Samsung models. This commitment to refurbished devices helps members save money and supports a more sustainable approach to mobile technology.
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Contact Information
Customer Service Email
giffgaffteam@mailuk.custhelp.comCustomer Service Hours
Online help and support 24/7 via community forums; agent responses within 24 hours.
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