Hug Rug
Hug Rug is a Yorkshire rug maker selling washable rugs, hallway runners, doormats and bath mats, with many ranges woven from recycled plastic bottles and cotton.
Current Offers
About Hug Rug
Hug Rug is a British maker of washable rugs and doormats, founded in 2007 and based at Spring Grove Mills in Clayton West, West Yorkshire. It belongs to Phoenox Textiles, a textile firm that began in 1954 and is now led by the third generation of the Mosley family, and it runs its own factory in Yorkshire.
What Hug Rug sells
- Washable rugs, runners and doormats, including an eco-washable printed range
- Indoor and outdoor doormats in coir, cotton and recycled fibres, with pet and charity designs
- Rugs in wool, sisal, jute, viscose, sheepskin and recycled PET, from small mats to extra-large and round sizes
- Bath mats in recycled cotton, bamboo and recycled polyester
- Collaboration ranges with Morris & Co., Sophie Allport, Highgrove by Sanderson, Graham & Brown, Scion and Herdy
According to Hug Rug, its production reuses around 11.4 million plastic bottles, 4.8 million cotton garments and 147 tonnes of industrial plastic waste each year. The outdoor line is made with ECONYL regenerated nylon, which starts as waste such as old fishing nets. Hug Rug's own-brand products carry a five-year guarantee.
Delivery and returns
Standard delivery to mainland UK costs £5.95 and takes 3 to 5 working days, and orders over £75 ship free. Reduced-price lines can take up to 7 working days. Northern Ireland, the Scottish Highlands and Islands and the Channel Islands are charged £20, or £15 once an order passes £75. European parcels take around 7 working days with the cost shown at checkout, and other countries take 5 to 10 working days on a quote from the customer team.
Items can be sent back within 30 days for a refund if they are repacked in their original packaging and in the condition they arrived in. Shoppers pay return postage or can book a collection for £13.50, and the refund, minus delivery charges, follows within 14 days of the goods arriving back. Hug Rug pays the postage on faulty items, and pieces made to a customer's specification cannot be cancelled. Parcels wider than 1 metre cannot go through standard drop-off points.
Ways to save at Hug Rug
Joining the Hug Rug Club newsletter gives 10% off a next order, though it cannot be used on collaboration ranges (checked October 2026). The site also keeps an outlet section.
Hug Rug was founded in 2007 and is headquartered in Clayton West, West Yorkshire. It is part of Phoenox Textiles.
Shipping & Returns
Mainland UK standard £5.95, 3 to 5 working days; free over £75. Reduced-price lines up to 7 working days. Northern Ireland, Scottish Highlands and Islands, Channel Islands: £20, or £15 over £75. Europe about 7 working days, cost at checkout; rest of world 5 to 10 working days, priced on request.
Returns Policy
Return within 30 days for a refund, repacked in the original packaging and in the condition received. Customer pays return postage or books a £13.50 collection. Refund within 14 days of receipt, minus delivery costs. Hug Rug pays postage on faulty items; made-to-specification items cannot be cancelled.
Company Information
Founded
2007
Headquarters
Clayton West, West Yorkshire
Parent Company
Phoenox Textiles
Sustainability
Hug Rug says it reuses about 11.4 million plastic bottles, 4.8 million cotton garments and 147 tonnes of industrial plastic waste a year; its outdoor range uses ECONYL regenerated nylon.
Frequently Asked Questions
How much is Hug Rug delivery to the UK?
Mainland UK delivery costs £5.95 and takes 3 to 5 working days, and it is free on orders over £75. Northern Ireland, the Scottish Highlands and Islands and the Channel Islands are charged £20, falling to £15 for larger orders.
What is Hug Rug's returns policy?
Hug Rug accepts returns within 30 days if items are repacked in their original packaging and in the condition they arrived. The shopper pays return postage or books a £13.50 collection, and refunds arrive within 14 days of receipt, minus delivery costs.
How can shoppers save money at Hug Rug?
Signing up to the Hug Rug Club newsletter gives 10% off a next order (checked October 2026). It cannot be used on collaboration ranges such as Morris & Co. or Sophie Allport, and the site also has an outlet section.
Who owns Hug Rug?
Hug Rug is part of Phoenox Textiles, a Yorkshire textile business dating to 1954 and now led by the third generation of the Mosley family. Hug Rug itself was founded in 2007 at Spring Grove Mills in Clayton West.
What are Hug Rug mats made from?
Many Hug Rug designs use recycled materials: the company says it reuses around 11.4 million plastic bottles and 4.8 million cotton garments a year. Its outdoor range uses ECONYL regenerated nylon, and other rugs come in wool, sisal and jute.
Does Hug Rug deliver outside the UK?
Yes. European orders take about 7 working days, with the delivery cost worked out at checkout. Deliveries to the rest of the world take 5 to 10 working days and are priced on request by Hug Rug's customer team.
How do shoppers contact Hug Rug?
Hug Rug lists the email address info@hugrug.co.uk on its website and has a Contact Us page. Its help section also includes delivery, returns, size guide and rug care pages for common questions.
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Customer Service Email
info@hugrug.co.ukSimilar Shops
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