Intelroll

About Intelroll

Intelroll is an awning retailer and installer with its head office at Enterprise Park in Leominster, Herefordshire. Monika Polacsek and Bela Kovacs co-founded the business. Intelroll Ltd was incorporated in March 2019 and Intelroll Global Ltd, the company named in the shop's terms (Companies House 12708564), in June 2020, although the site gives 2018 as its starting year.

What Intelroll sells

• Retractable awnings by model number: the INT100 balcony awning, INT200 budget awning, INT300 no-cassette awning and INT400 half-cassette awning
• INT500 full-cassette awnings with electric or manual operation, in widths from 2.5m to 6m
• Free-standing awnings on legs or wheels (INT600 and INT650), the INT700 caravan awning and the INT800 pergola with a retractable roof
• Spare parts: replacement and sample fabrics, rain covers, support legs, spreader brackets, wind and sun sensors, tension cables, electrical components and infrared heaters
• Shade sails with poles and fitting kits, and roller, roman, Venetian, vertical, Velux and day-and-night window blinds

Professional fitting is never included in the retail price. According to the terms, independent contractors carry out installations, which usually take 3 to 5 hours, and the whole fee has to be paid before the delivery date. Fitting covers England and Wales from the Herefordshire base, and a partner firm handles Northern Ireland. Products carry a 12-month manufacturing warranty on materials, which excludes wind damage, misuse and work by third-party installers.

Delivery and returns

Goods leave the Leominster warehouse, and the delivery charge is calculated at checkout from the product's dimensions and the full postcode; some awnings are priced with delivery included. The terms put standard delivery at 2 to 10 working days, although the site banner says 1 to 5 days.

Stock items can be cancelled within 14 days of delivery if they are unused and still in the original packaging. A 25% restocking fee applies, items longer than 3m carry an extra £120 plus VAT, and the customer pays for return carriage. Made-to-measure or customised orders cannot be returned unless faulty. Warranty support is handled online and by email at info@intelroll.co.uk.