Carpets Online

About Carpets Online

Carpets Online is a UK flooring web store owned by S&R Carpets Ltd, a Bradford company incorporated in July 2004 (Companies House 05171048). The business says its roots in the carpet trade go back more than 40 years in West Yorkshire, and that bulk buying straight from manufacturers lets it supply homeowners, landlords and trade buyers across Great Britain.

What Carpets Online sells

• Carpet by the square metre in Saxony, twist pile, loop pile, Berber, wool and glitter styles, on felt, hessian or Actionback backings, including 4m and 5m roll widths
• Named carpet ranges from SCS, Associated Weavers, Lifestyle Floors, Full House and Satino Royale
• Herringbone, wood-effect and tile-effect vinyl, LVT and anti-slip R11-rated vinyl flooring
• Artificial grass, carpet roll ends, underlay from 8mm to 11mm thick and gripper rods

Shoppers can order free carpet samples before committing to a roll. Klarna and Clearpay appear as payment options; according to the store's FAQ, Clearpay splits a purchase into 4 interest-free instalments taken every 2 weeks, with late fees, for permanent UK residents aged 18 or over.

Delivery and returns

Carpet and vinyl orders above £249 travel at no charge within England and Wales. The delivery page says most orders arrive within 4 working days and asks shoppers to allow 4 to 7, with couriers calling between 9am and 6pm on weekdays. Rolls are left at ground-floor level, Scottish Highland addresses carry a £24.99 surcharge and offshore addresses an extra £99, and the store does not deliver to Northern Ireland or the Republic of Ireland. It recommends leaving 2 working days between delivery and fitting.

An order can be cancelled without charge until it has been cut or dispatched. After delivery there are 14 days to cancel and return, and the buyer pays the return costs; if Carpets Online collects the goods, its collection cost comes off the refund. LVT and laminate cannot be returned once dispatched, and carpet cut to a customer's measurements is not guaranteed to be taken back; where it is, a 50% restocking fee applies. Damaged rolls should be refused at the door, photographed and reported before any cutting or fitting.