City Plumbing
City Plumbing is the UK's leading supplier of plumbing, heating, and bathroom supplies, offering everything from boilers and radiators to essential tools for trade professionals and DIY enthusiasts.
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Shop at City PlumbingAbout City Plumbing: Your Trusted UK Supplier
Founded in 1981 and headquartered in Northampton, City Plumbing has established itself as a leading name in the UK's plumbing, heating, and bathroom supplies sector. As part of the Highbourne Group, the company boasts an impressive network of over 370 branches nationwide, providing unparalleled access to essential products and expert advice. City Plumbing is dedicated to supporting both trade professionals and DIY enthusiasts with high-quality materials and reliable service, building a legacy of trust and excellence.
Explore Our Comprehensive Product Range
City Plumbing offers an extensive and meticulously curated selection of products designed to meet every plumbing and heating requirement. Discover competitive boiler deals from top manufacturers, a wide range of radiators, and advanced heating controls to optimise your system's efficiency. Their inventory also includes all necessary plumbing supplies, from pipes and fittings to valves and water heaters. For bathroom projects, explore stylish suites, showers, and accessories. Additionally, professionals will appreciate the dedicated section for tools for the trade and a convenient spares finder, ensuring every component is readily available.
Seamless Shopping Experience and Customer Support
Shopping at City Plumbing is made easy with flexible options to suit your needs. Customers can visit one of their numerous branches across the UK or conveniently shop online at cityplumbing.co.uk. The website provides detailed information on delivery costs, delivery days and times, and even a "Where is My Order?" tracker. For any queries, their dedicated customer service team is reachable via phone at 0330 678 0267 (Mon-Fri 08:30-17:00) or email at customerservice@cityplumbing.co.uk, with 24/7 Live Chat support available for instant help. Benefit from the "My City Plumbing Rewards" loyalty programme and a special 5% NHS discount, making your purchases even more rewarding.
City Plumbing was founded in 1981 and is headquartered in United Kingdom. It is part of Highbourne Group, with Online locations.
Discounts & Loyalty
NHS Discount
Yes, City Plumbing offers a 5% NHS discount. To receive the code, NHS staff can email a photo of their NHS badge to customerservice@cityplumbing.co.uk or show their badge in-store.
Loyalty Programme
My City Plumbing Rewards
Members earn points on every purchase made in-branch, in showrooms, on the website, or via the app. 100 points are equivalent to £1, which can be redeemed for various rewards such as Apple products, e-vouchers for high street brands, or days out.
Shipping & Returns
<p>UK delivery available.</p>
Returns Policy
City Plumbing aims for customer satisfaction. While specific details should be verified on their website, typically, products can be returned within a reasonable period, provided they are unused, in their original packaging, and in a resalable condition. For full terms and conditions, including any exclusions or specific return processes, please consult their official website or contact their customer service team.
Company Information
Founded
1981
Headquarters
United Kingdom
Number of Stores
Online
Parent Company
Highbourne Group
Payment Methods
Frequently Asked Questions
What are City Plumbing's delivery options?
City Plumbing offers a comprehensive delivery service with detailed process steps, clear delivery costs, and specified delivery days and times. You can find full information regarding delivery locations and any exceptions, including excluded postcodes, on their dedicated delivery page.
How can I track my order from City Plumbing?
To check the status of your order, please visit the 'Where is My Order?' section on the City Plumbing website. For any further assistance or direct support, their customer service team is available to help.
What is City Plumbing's returns policy?
While specific details should always be confirmed on their website, City Plumbing typically accepts returns for unused items in their original packaging within a reasonable timeframe. It's advisable to contact their customer service team for the most accurate and up-to-date returns information.
How can I contact City Plumbing customer service?
You can reach City Plumbing's customer service team by phone on 0330 678 0267 or via email at customerservice@cityplumbing.co.uk. Their operating hours are Monday to Friday, from 08:30 to 17:00.
Do City Plumbing offer any discounts?
Yes, City Plumbing offers a 5% NHS discount. NHS staff can claim this by emailing a photo of their NHS badge to customerservice@cityplumbing.co.uk or by showing their badge in-store. They do not currently offer student or military discounts.
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Contact Information
Customer Service
0330 678 0267Customer Service Email
customerservice@cityplumbing.co.ukCustomer Service Hours
Monday to Friday 08:30-17:00
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