MyHenry
MyHenry is the UK web store of Henry maker Numatic International, selling Henry, Hetty and Harry cylinder vacuums, Henry Quick cordless sticks, carpet cleaners and HepaFlo bags.
Current Offers
About MyHenry
MyHenry is the direct-to-consumer web store for Henry vacuum cleaners, run by Numatic International Ltd (company number 773331) from Millfield Road in Chard, Somerset. Numatic, owned by its founder and chairman Chris Duncan, introduced the Henry cylinder vacuum in 1981 and manufactures its machines at the Chard site.
What MyHenry sells
- Cylinder vacuums: the classic Henry with its XL Plus, XL Xtra, Allergy and Pet versions, plus Hetty and Harry
- Quick, Quick Pet and Quick Pro cordless stick vacuums, and Hetty Quick
- George and Henry Wash carpet and upholstery cleaners, plus the Charles wet vacuum
- HepaFlo filter bags, Quick Pods, hoses, the ProKit and replacement tool kits
Delivery and returns
Orders above £20 are delivered free, and smaller orders cost £2.99. Payment received before 11.30am means same-working-day dispatch; machines and batteries travel by DPD's signed next-day service, while single accessories go by Royal Mail 1st Class in 1 to 2 working days. Peak periods such as Black Friday and Christmas can stretch these times.
Goods can be returned within 30 days of receipt in their original condition and packaging, with Numatic's customer care team arranging the return carriage, and refunds reach the bank within 14 working days. Cylinder vacuums carry a 2-year warranty, extended by one free year when the machine is bought direct and registered, and accessories supplied with a vacuum are covered for 3 years.
Ways to save at MyHenry
A permanent sale section lists reduced machines, and the homepage shows reductions of up to £110 on selected models (checked October 2026). The extra warranty year for direct, registered purchases adds cover at no cost.
MyHenry is headquartered in Chard, Somerset. It is part of Numatic International.
Shipping & Returns
UK delivery £2.99, free over £20. Same working day dispatch when payment is received before 11.30am. Machines and batteries by DPD signed next-day service; single accessories by Royal Mail 1st Class (1–2 working days). Delivery times can be longer at Black Friday and Christmas.
Returns Policy
Return within 30 days of receipt in original condition with packaging. Contact Customer Care, who arrange the return carriage. Refunds appear within 14 working days. Cylinder vacuums: 2-year warranty plus a free extra year when bought direct and registered; faults are handled through Customer Care.
Company Information
Headquarters
Chard, Somerset
Parent Company
Numatic International
Frequently Asked Questions
How much does MyHenry charge for delivery?
Delivery is free on MyHenry orders over £20 and costs £2.99 below that. Machines go by DPD's signed next-day service and single accessories by Royal Mail 1st Class, with same-day dispatch when payment clears before 11.30am on a working day.
What is the MyHenry returns policy?
Items can be returned within 30 days of receipt if they are in their original condition and packaging. Numatic's customer care team arranges the return carriage, and refunds appear on the bank statement within 14 working days.
How long is the warranty on a Henry vacuum from MyHenry?
Cylinder vacuums carry a 2-year warranty, extended by a free third year when the machine is bought direct from MyHenry and registered. Accessories supplied with a vacuum are covered for 3 years, while consumables such as brushes are excluded.
Who runs MyHenry?
MyHenry is run by Numatic International Ltd, company number 773331, the Chard, Somerset manufacturer that introduced the Henry vacuum in 1981. Numatic is owned by its founder and chairman, Chris Duncan.
How do Henry, Hetty and Harry differ at MyHenry?
They are Numatic cylinder vacuums from the same family, sold under different names and colours, with Hetty in pink and Harry in green according to Wikipedia. MyHenry promotes Harry for homes with pets and Henry Allergy as Allergy UK approved.
How can MyHenry customer service be contacted?
The MyHenry customer care line is 01460 269229, open 8am to 8pm Monday to Friday and 10am to 4pm at weekends. The help and support pages also cover manuals, troubleshooting and warranty registration.
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Customer Service
01460 269229Customer Service Hours
Mon–Fri 8am–8pm; Sat–Sun 10am–4pm
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