DREO
DREO is a smart home appliance brand whose UK online store sells air purifiers, humidifiers and dehumidifiers, electric heaters, tower and misting fans, and portable air conditioners.
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About DREO
DREO makes heating, cooling and air-quality appliances, and uk.dreo.com is its store for British buyers, priced in pounds and delivering only within the UK. The shop is operated by DREO Limited (Companies House 15385336), a company incorporated on 3 January 2024 with its registered office in Kington. Several models are sold as smart versions controlled through the DREO app.
What DREO sells
- Air purifiers with three-in-one HEPA filters, from the compact 338S to the 530S, 539S and the larger Macro Max AS
- Smart humidifiers such as the 713S and 311S, and dehumidifiers rated at 16 and 20 litres a day
- Electric heaters, including ceramic models, a convection heater and whole-room heaters
- TurboPoly air-circulator fans, tower fans and TurboCool misting fans, one of them built for outdoor use
- Portable air conditioners such as the 8,000 BTU 318S, plus replacement filters and remote controls
Delivery and returns
DREO's UK shipping policy states that every product ships free. Orders are processed within 1 to 2 working days and reach mainland addresses 2 to 3 working days after dispatch, with DPD among the couriers used. Parcels to the Scottish Highlands, Northern Ireland, the Isle of Man, the Isle of Wight and the Channel Islands may cost extra or take longer, and the store sends nothing to the EU or other countries.
Buyers can cancel within 14 days of receiving an order without giving a reason. Items have to be unused, boxed and with labels intact, and must be posted back within 14 days of telling DREO. The refund, which includes the original standard delivery charge, is paid within 14 days; return postage is the buyer's cost unless the item arrived faulty, damaged or not as described.
Appliances come with a 24-month limited warranty that applies only in the country of purchase; without proof of purchase, cover is counted from two months after the manufacture date on the label. Support runs by email at uk-support@dreo.com, and the contact page lists weekday hours of 02:30 to 10:30 BST, with closures on Chinese public holidays.
Shipping & Returns
UK only (no EU or international delivery). All products ship free. Processing 1-2 working days; UK mainland 2-3 working days after dispatch, couriers include DPD. Scottish Highlands, Northern Ireland, Isle of Man, Isle of Wight and Channel Islands may incur extra charges or longer delivery times.
Returns Policy
Cancel within 14 days of receiving the goods, no reason needed; items unused, in original packaging with labels intact. Request by email, then send back within 14 days of notifying. Refund incl. standard delivery within 14 days. Buyer pays return postage unless faulty, damaged or misdescribed. 24-month limited warranty, valid in the country of purchase.
Frequently Asked Questions
Does DREO charge for UK delivery?
No. DREO's UK shipping policy says all products ship free, arriving 2 to 3 working days after dispatch on the mainland. Orders are processed within 1 to 2 working days, and areas such as the Scottish Highlands may cost extra or take longer.
What is the DREO UK returns policy?
DREO allows cancellation within 14 days of delivery for any reason. Items must be unused, in original packaging with labels intact, and sent back within 14 days of notice; the buyer pays return postage unless the item is faulty or misdescribed.
How long is the DREO warranty in the UK?
DREO appliances carry a 24-month limited warranty from the purchase date, valid only in the country where they were bought. Without proof of purchase, cover starts two months after the manufacture date printed on the product label.
Who runs the DREO UK store?
DREO Limited, company number 15385336, operates uk.dreo.com. Companies House shows it was incorporated on 3 January 2024 with a registered office at 61 Bridge Street, Kington, the same address the store gives on its contact page.
Does DREO UK deliver outside the United Kingdom?
No. The UK store's shipping policy says it delivers within the United Kingdom only and does not send orders to EU countries or other international destinations. Its country selector points shoppers elsewhere to separate DREO storefronts, such as the US and Canada.
How do shoppers contact DREO UK customer service?
DREO UK takes queries by email at uk-support@dreo.com or through its online support form. The contact page lists weekday support hours of 02:30 to 10:30 BST and says the team is closed on Chinese public holidays.
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Customer Service Email
uk-support@dreo.comCustomer Service Hours
Mon-Fri 02:30-10:30 BST (UTC+1); closed on Chinese public holidays
