CoffeeB
CoffeeB is a Swiss-developed, pod-free coffee system with a store for the UK and Ireland, selling the Cosmos machine, plant-coated Coffee Balls, machine bundles and Coffee Ball subscriptions.
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About CoffeeB
CoffeeB is a single-serve coffee system that swaps capsules for compressed Coffee Balls, developed in Switzerland by Delica, part of the Migros Group. Its UK and Ireland store, coffeeb.co.uk, is led by co-founders Steven Phelps, the chief executive, and James Newitt, with Lauren Williams as marketing chief, according to the brand and The Grocer. CoffeeB has been sold in Switzerland and Germany since 2022.
What CoffeeB sells
- The Cosmos machine, which CoffeeB says brews at 19 bar and shuts itself off after one minute of inactivity
- Coffee Balls in a range of blends, sold in packs of nine and in larger multi-pack bundles
- Machine bundles, including the Founders Bundle of a Cosmos with 90 Coffee Balls
- Accessories, plus a Coffee Ball subscription delivered every 1, 2 or 3 months
Each ball is roasted ground coffee held together by a plant-based coating instead of an aluminium or plastic shell. CoffeeB says used balls can go on a home compost heap or into a food-waste bin, and that its packaging is FSC-certified. The brand reports more than 700,000 machines and 220 million Coffee Balls sold in Europe.
Delivery and returns
Orders ship from a UK warehouse, and delivery to every UK address is free by Royal Mail 48hr; bigger orders travel by courier and need a signature. CoffeeB aims to dispatch within 72 hours, and it also delivers to the Republic of Ireland.
UK buyers can cancel by emailing hello@coffeeb.co.uk within 8 hours of ordering. After that, returns are arranged through the same address, and goods must be unused, complete and in new condition with the original box and any bundled gifts. Return postage is the customer's cost unless the item is faulty or wrong, and refunds are made within 14 calendar days of the parcel arriving back at the warehouse.
Ways to save at CoffeeB
A Coffee Ball subscription takes 10% off each delivery, with free UK shipping and the option to skip, pause or cancel at any time (checked October 2026).
Shipping & Returns
UK: free on all orders by Royal Mail 48hr; larger orders by courier (signature needed). Dispatched within 72 hours from the UK warehouse. Also delivers to the Republic of Ireland.
Returns Policy
UK: cancel within 8 hours of ordering by emailing hello@coffeeb.co.uk; after that, contact the same address to arrange a return. Items must be unused, complete and in new condition with original box and any gifts. Customer pays return postage unless faulty or incorrect. Refund within 14 calendar days of receipt. Ireland: request within 14 days of delivery for an RMA number.
Sustainability
CoffeeB says its packaging is FSC-certified and that its Coffee Balls, coated in a plant-based layer instead of a pod, can be home-composted or put in food-waste collections.
Frequently Asked Questions
How much is CoffeeB delivery in the UK?
Free. CoffeeB delivers to all UK addresses at no charge using Royal Mail 48hr, aims to dispatch within 72 hours, and sends larger orders by courier, which requires a signature on delivery.
What is the CoffeeB UK returns policy?
UK orders can be cancelled within 8 hours by emailing hello@coffeeb.co.uk. Returns must be unused, complete and in new condition with the original packaging; the buyer pays return postage unless the item is faulty, and refunds follow within 14 calendar days.
How does a CoffeeB Coffee Ball subscription work?
Subscribers get 10% off Coffee Balls delivered every 1, 2 or 3 months, with free UK shipping and no minimum commitment (checked October 2026). Deliveries can be skipped, paused or cancelled at any time.
Who is behind CoffeeB in the UK?
CoffeeB UK was co-founded by chief executive Steven Phelps and James Newitt, with Lauren Williams as marketing chief. The Coffee Ball itself was developed in Switzerland by Delica, a Migros Group company, and has been sold in Europe since 2022.
What is a CoffeeB Coffee Ball made of?
Roasted, finely ground coffee pressed into a ball and sealed with a plant-based coating instead of a capsule. CoffeeB says used balls can be added to a home compost heap or a food-waste collection bin.
Does CoffeeB deliver to Ireland?
Yes. CoffeeB ships to the Republic of Ireland from its UK warehouse. Irish customers have 14 days from delivery to request a return and first need a Return Merchandise Authorisation number from hello@coffeeb.co.uk.
How do shoppers contact CoffeeB customer service?
By email at hello@coffeeb.co.uk, the address CoffeeB lists for cancellations, returns and missing or damaged orders. Include the order number, and send photos straight away if an item arrives damaged.
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Customer Service Email
hello@coffeeb.co.uk