teapigs

About teapigs

teapigs is a British tea brand started in November 2006 by Louise Cheadle and Nick Kilby, with start-up funding from Tata Consumer Products. The trading company, Teapigs Limited (company number 05426310), is a wholly owned subsidiary of Tata Consumer Products GB Limited. Its UK web shop at teapigs.co.uk prices in pounds and links to separate sites for Australia, the United States and Hong Kong.

What teapigs sells

• Tea temples and loose leaf tea in black, green, white, herbal, rooibos and decaf ranges, with a separate caffeine-free section
• A pick n' mix option for building a mixed order, and tea subscriptions on a repeating delivery schedule
• Gift sets and bundles that pair teas with teaware
• Teaware: mugs, travel mugs, teapots, tea infusers, Kinto glass cups and glass storage jars

The brand's story page says its teas have won more than 180 Great Taste Awards. The shop also has a mood-o-meter that suggests teas for moods such as sleepy, grumpy, wired or adventurous.

Delivery and returns

Standard UK delivery is free on orders of £25 or more, and the delivery page asks shoppers to allow 3 to 5 working days, with most orders dispatched within 24 hours. Next working day delivery costs £4 for orders on weekdays, excluding bank holidays, and Saturday delivery is limited to addresses in England and Wales.

A return has to be started within 30 days of receiving the order, through the ZigZag returns portal linked from the policy page. Items must come back unopened and unused with their seals intact. Damaged or faulty orders are handled case by case through My Account with photo or video evidence, and the policy puts refunds at between 3 and 7 working days after the return arrives.

Ways to save at teapigs

A teapigs subscription takes 15% off every order, on a delivery schedule the shopper picks, starting from once a week (checked October 2026). New email sign-ups are offered 20% off a first order, and pick n' mix selections save up to 20% (checked October 2026).