A Cold Wall
A Cold Wall is a contemporary clothing label founded by designer Samuel Ross, selling outerwear, knitwear, sweats and T-shirts alongside shirting, trousers and bags.
Current Offers
About A Cold Wall
A Cold Wall, written A-COLD-WALL* by the label itself, is a London clothing brand created by designer Samuel Ross. Its trading company, A-COLD-WALL* Limited, was incorporated in England and Wales in January 2016 as company 09959442. Tomorrow Ltd, a brand accelerator that first invested in 2017, took full ownership after Ross sold his stake, TheIndustry.fashion reported in February 2024.
What A Cold Wall sells
- Outerwear, from hooded shell jackets and reversible jackets to heavy down coats
- Sweats, fleeces, zip knit hoodies and ribbed crewneck knitwear
- T-shirts, shirting and legwear such as cargo trousers
- Bags and accessories, the Millbank Series and Core collection, and an ACW* Salomon collaboration
New collections arrive by season, and the store keeps an outlet section for earlier pieces. Visitors can switch between pound, euro and US dollar storefronts, with prices shown in sterling for the UK.
Delivery and returns
UK parcels travel with DPD and always need a signature. Standard delivery costs £6.99 and takes 1 to 3 working days; next-working-day express is £9.99 and Saturday delivery £11.99, both for orders placed by 3pm on a weekday. The Channel Islands, Isle of Man and Northern Ireland are charged £19.99 for 2 to 3 working days, and BFPO and PO box addresses are not served. The site publishes no free-delivery threshold. EU delivery is £19.99 and DHL Express elsewhere is £29.99 (2 to 5 working days), with import duties paid by the recipient.
The returns window is 28 days from receipt. Pieces must be unworn, with tags and original packaging, and a return has to be requested by email before anything is posted back. Shoppers pay their own return postage, and the brand suggests a tracked, insured service. Refunds reach the original payment method within 7 working days of the parcel arriving at the warehouse. Exchanges are for a different size of the same item only, and faulty goods should be raised with customer service first.
A Cold Wall is headquartered in London, England. It is part of Tomorrow Ltd.
Shipping & Returns
UK by DPD, signature required: standard £6.99, 1 to 3 working days; express next working day £9.99; Saturday £11.99 (order by 3pm Mon to Fri). Channel Islands, Isle of Man and Northern Ireland £19.99, 2 to 3 working days. No BFPO or PO box addresses. EU £19.99; worldwide DHL Express £29.99, 2 to 5 working days, import duties paid by the recipient.
Returns Policy
Request a return by email (help@a-cold-wall.com) within 28 days of receipt. Items must be unworn, with tags and original packaging. The customer pays return postage (tracked, insured service advised). Refund to the original payment method within 7 working days of arrival; size exchanges on the same product only. Contact customer service before returning a faulty item.
Company Information
Headquarters
London, England
Parent Company
Tomorrow Ltd
Frequently Asked Questions
How much is A Cold Wall delivery to the UK?
Standard UK delivery with DPD costs £6.99 and takes 1 to 3 working days. Next-working-day express costs £9.99 and Saturday delivery £11.99 when ordered by 3pm on a weekday. The Channel Islands, Isle of Man and Northern Ireland cost £19.99.
What is the A Cold Wall returns policy?
Items can be returned within 28 days of receipt if unworn, with tags and original packaging. The shopper pays return postage, and refunds reach the original payment method within 7 working days of the parcel arriving at the warehouse.
Can A Cold Wall exchange an item for a different size?
Yes, but only for another size of the same product. Replacements are dispatched within 7 days where stock allows; if the new size is unavailable, the order is refunded automatically and the shopper is told by email.
Who owns A Cold Wall?
Tomorrow Ltd owns A Cold Wall outright after founder Samuel Ross sold his stake, according to a February 2024 report in TheIndustry.fashion. The trading company is A-COLD-WALL* Limited, registered in England and Wales as 09959442.
Does A Cold Wall ship outside the UK?
Yes. Standard EU delivery costs £19.99 and DHL Express to other countries costs £29.99, taking 2 to 5 working days. Shoppers outside the UK may owe import duties and taxes before the courier releases the parcel.
How can shoppers contact A Cold Wall?
Customer service answers by email at help@a-cold-wall.com, the same address used to request a return. Parcels sent back without a return being requested first are not accepted, according to the brand's refund policy.
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Customer Service Email
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